Login Check

I have provided the option for them to reset their password if the happen to forget it, now the problem is that users have to use their email address to logon, sometimes users dont access request because they think that they have email address so they can just logon and because they havent informed me that they need access i have added them in the users table to so they keep trying to access the page and they keep reseting their password and it resets it, I think that this confuses the user.

Is there a way to put a check so that if the user doest have access yet and they try to reset their password it tells them that please request access to the page before trying to login or reset the password.