Ticket Number
I have all the ticket numbers displaying as a link ready to be edit! My question is how can I display that ticket number with all the information that comes with it when the user click it to be edit.
Would I have to use the Request.Form("Ticket_Number") or something else?
Here's the code.
Response.Write("<td><a href='Results.asp?=" & objRS("Ticket_Number") & "'>" & objRS("Ticket_Number")& "</a></td>")
Response.Write "<td>" & objRS("Escalation_Type") &"</td>"
Response.Write "<td>" & objRS("First_Name") &"</td>"
Response.Write "<td>" & objRS("Last_Name") & "</td>"
Response.Write "<td>" & objRS("Account_Number") & "</td>"
Response.Write "<td>" & objRS("Phone_Number") & "</td>"
Response.Write "<td>" & objRS("Cae_Name") & "</td>"
Response.Write "<td>" & objRS("Cust_Com") & "</tr></td>"
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I have the ff. data:
Customer Name
Date
Subject
Problem
then when the user submitted the form, the ticket number will be automatically generated with the following format:
<last 2 digits of the current year>+<last 2 digits of the current month>+<number series 001-999>
example: 0409001
(where 04 stands for 2004, 09 for the month of september, then 001 refers to the 1st record)
then all the data will be saved to the database.
my problem is how can i do this?
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I am able to connect to sql databae and it's retrieving all the tickets. Is there a way to set a query string to display the current ticket number that was generated in the database. Here's the code
str="SELECT Ticket_Number FROM Escalation_Forms"
rs.open str
While not rs.EOF
Response.Write rs("Ticket_Number") & "<BR>"
rs.MoveNext
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i want to build a ticket support system for my company, so when a client has a technical question, they can email a support address and get assigned a ticket number. then my colleague will get the email and respond when he can. my question/s is:
a) is there any existing system i can use (free if possible. i would rather use an existing system as i have limited time!)
b) how can i write some code that acts when an email address is sent. ie: user sends email, the server receives it and executes some code (sends an email back with assigned ticket number and adds record to db).
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here is the scenerio
in master batch table i have various master batch like
200701-0001
200701-0002
200701-0003
Now each master batch can have multiple final mixed batch like
200701-0001-01
200701-0001-02
200701-0001-03
and this record is inserted in to fmix table.
so i have a form in which i have a dropdown menu in which all the master batch is listed,
i select 200701-0001 and that value is passed to next page where i will enter other fields data and insertion to my fmix_no will be done automatic like 200701-0001-01, 200701-0001-02 and so on,
how to achieve this
so in short each master batch will have more than one final mixed batch.
pls help, also if u have any online contact in yahoo or msn pls send me, i am so confused and badly struck deadline is just couple of hours away. my yahoo id is(E-Mail address blocked: See forum rules) you can PM me i am online right now.
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whole number
Example:
Input OutPut
12.3 12
1.63 1
21.1 21
Im using the function left(p1,p2) but it doesnt recognize the whole number
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Code:
If Err.number<>0 then
If iCount Mod 2 = 1 Then
objRS.Move ((iCount + 1)*0.9)-1
Compensation = Int(objRS(0))
Else
objRS.Move (iCount*0.9)-1
Compensation = objRS(0)
objRS.MoveNext
Compensation = (Compensation + objRS(0))/2
End If
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Compensation = 0
End If
at the moment,Compensation seems to always have the value of 0 even when an error is not evident. Have i got this the wrong way around?
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Microsoft OLE DB Provider for SQL Server (0x80040E2F)
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/submitcontact.asp, line 15
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