Ticket Support System
i want to build a ticket support system for my company, so when a client has a technical question, they can email a support address and get assigned a ticket number. then my colleague will get the email and respond when he can. my question/s is:
a) is there any existing system i can use (free if possible. i would rather use an existing system as i have limited time!)
b) how can i write some code that acts when an email address is sent. ie: user sends email, the server receives it and executes some code (sends an email back with assigned ticket number and adds record to db).
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I have all the ticket numbers displaying as a link ready to be edit! My question is how can I display that ticket number with all the information that comes with it when the user click it to be edit.
Would I have to use the Request.Form("Ticket_Number") or something else?
Here's the code.
Response.Write("<td><a href='Results.asp?=" & objRS("Ticket_Number") & "'>" & objRS("Ticket_Number")& "</a></td>")
Response.Write "<td>" & objRS("Escalation_Type") &"</td>"
Response.Write "<td>" & objRS("First_Name") &"</td>"
Response.Write "<td>" & objRS("Last_Name") & "</td>"
Response.Write "<td>" & objRS("Account_Number") & "</td>"
Response.Write "<td>" & objRS("Phone_Number") & "</td>"
Response.Write "<td>" & objRS("Cae_Name") & "</td>"
Response.Write "<td>" & objRS("Cust_Com") & "</tr></td>"
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I have the ff. data:
Customer Name
Date
Subject
Problem
then when the user submitted the form, the ticket number will be automatically generated with the following format:
<last 2 digits of the current year>+<last 2 digits of the current month>+<number series 001-999>
example: 0409001
(where 04 stands for 2004, 09 for the month of september, then 001 refers to the 1st record)
then all the data will be saved to the database.
my problem is how can i do this?
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anyone knows of a free Bug/Issue/Trouble-ticket tracking ASP application.
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I am able to connect to sql databae and it's retrieving all the tickets. Is there a way to set a query string to display the current ticket number that was generated in the database. Here's the code
str="SELECT Ticket_Number FROM Escalation_Forms"
rs.open str
While not rs.EOF
Response.Write rs("Ticket_Number") & "<BR>"
rs.MoveNext
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I am currently developing a final year project which is a web based
tracking system tracking exam questions. I am using IIS as the
server, MS access for the database, and ASP with VBScript for the
scripting side of things.
One of the things I want to do would be to e-mail a user/moderator
whenever a exam question is edited/completed/updated. does anyone have
any previous expierence in this? i don't even know where to start.
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for ASP (not asp.NET, but classical ASP) in their
operating systems/web servers? For example, they have
already stopped mainstream support for the main tool used
to build ASP pages (Visual Interdev). It is very much
possible that in the days to come , they come up with a
version of IIS which does not support classical ASP.
Does anyone know when that is supposed to happen?
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and then saying somthign like "for each node get child nodes" and attributes and what ever else I can get. The things I found so far are very limited. Does anyone know of anything like this. I've spent all yesterday and today looking and I still havent made much progress.
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How do I enable my server to support ASP files?Am I even posting in the right thread?
I am running windows server 2003.
Could I enable this server to support ASP files?
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Like IIS installed on it. Its not my server, so i dont know all about it or exactly what the company is, but i can upload whatever i want onto it. Im a complete beginner, so can anybody give me some sample code to test if it supports asp?
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ALS does it but i've tried scoping the coding, but can't find anything.
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Error Type:
ADODB.Recordset (0x800A0CB3)
Current Recordset does not support updating. This may be a limitation of the provider, or of the selected locktype.
Code:
If checkAttemping = FALSE Then
objRst("Ended")= FALSE 'reset old attempT
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I am hoping that this would be the only reason that OWA will not work.
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In my ASP page I set the charset to UTF-8
Response.charset="UTF-8"
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I have the following code:
<Script LANGUAGE=vbscript RUNAT=Server>
for i =0 to document.form1.elements.count-1
response.write "test"
next
</Script>
When it gets to the line for i=0.... the error message pops up stating that Object does not support this Property or Method.
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Which is only an "End If" command, Or it will say that this page needs to be posted on a web server that supports ASP. Well.. I have indexing service running, And I know for a fact that the code in the page is correct because it works on other 2000 server.
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If application deals with browsers that do not support cookies, then what I will have to use other methods to pass information from one page to another in your application in the ASP.
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Please observe the pages below:
session1.asp
<%
Session("test")="TESTING"
Response.Redirect "session2.asp"
%>
session2.asp
<%
Response.Write Session("test")
%>
Those pages does not output any thing if I use IE and If I access the pages
from machines running Windows 2000 Server, XP or Windows NT Server. Opera
outputs as per session variables name.
IIS server is running Windows 2000 server. I've checked the cookie settings
which was set to accept cookies.
I tried IE 5.0, IE 5.5 and IE 6.0
What could be the fix?
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IT also has almost all of the features I want. It uses a microsoft access 2000 database (I use the following code to connect to the database:
DSNtemp="DRIVER={Microsoft Access Driver (*.mdb)}; "
DSNtemp=dsntemp & "DBQ=" & server.mappath("SOMEPLACE")
sqlstmt = "Select * From TABLENAME"
Set rs = Server.CreateObject("ADODB.Recordset")
rs.Open sqlstmt, DSNtemp, 3, 3
Do until rs.EOF or rs.EOF)
The code works fine, I would just like to add a thing and it would tell what page the user(s) are/is at and then I can request a chat with them and a box would pop up asking them if they would like to chat. My oly problem is how would I keep track of the visitors on my site, and how would I know when they left the site?
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Fed-Ex;
2) Real-time credit card charging via a payment gateway such as WorldPay;
3) How to support multiple languages.
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I connect to a Access DB and when trying to display the data from the DB, I get the followig error:
Object doesn't support this property or method: 'Fields'
The recordset does not support this property.
The script that I use is attached along with this thread.
Does anybody know what is wrong, is there a simpler approach to
display Access data on a Web Page?
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objMail.To = Trim(strToEmail)
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objMail.Subject = "REGISTRATION FINISHED"
But isn't there any support in CDO for the NAME of the Sender ??? Like:
objMail.SenderName = "Mike Jensen"
Because I would not only like to show the emailaddress in the mail I'm sending but also my name .
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i'm looking and have been for quite a while now for a good live support script for sales consultants to web surfers.
all i need from the script is the content thats being writen by both parties to show in a log window above and a text field below to enter the text and next to it a .jpeg of the sales consultant there talking too, all with a speedy refresh rate and either automatic notification to the consultant via sound or alert of the surfer browsing the site, or an icon for the user to select for live support.
all needs to be in a pop up box on my site not a seperate chat page or forum. i've seen it on many hosting sites but cant seem to find a cheap or free script to use or alter for myself, any sugestions or scripts would be very much appreciated, and if i can be of any assistance to you i would be glad to assist.
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but let's not forget that Visual Basic 6.0 is a dead product - regardless of
how many people are still using it. Let us also not forget that Microsoft
changed some core syntax of C++ (actually C) that had been in place for 30+
years.
Anyway, can anyone point me to any official Microsoft documentation that
outlines the lifecycle for ASP or a good roadmap for IIS? I tried
http://support.microsoft.com/lifecycle/search/, but it is not there since ASP
is not technically a product.
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