Application Disconnects From Session In Production Server

Jun 20, 2014

I have an application developed in Jsf, hibernate eh-cache. i deployed it on jboss server and users are directly accessing jboss url on port 8080 in internal network. Now problem is, number of users for this application has been increased. This application have one page containing 20 records which gets fetched from cache on jsf page. I have used a4j:poller tag which refreshes this page via ajax call and updates it. Earlier this was working fine but nowadays number of users have been increased. Issue is i get nullpointer exception after some time once i logged in to application and user gets redirected to login page. If user re-logins he gets directed to same page number before logout. There is no reason of throwing null pointer exception and this application works fine in qualification environment. We checked everything,

1) session is still there on server. thing is user gets disconnected from it.
2) Network bandwidth seems to be okay.
3) we have used hibernate eh cache and serialized java classes.

how to troubleshoot and find root cause for this. Some people say that it is due to ajax calls from multiple users and ajax response it getting lost in between.

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[Code] .....

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[code]....

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