Blank Fields In Crosstab Query Based On Previous Query

:confused:
I am trying to help someone with a complex problem (so it seems to me) but I will first ask about what should be a simple thing....

First goal: to COUNT the number of times a TYPE of visit is made.
There are several different TYPEs but only interested in tracking 2 of them.

When a crosstab query is created - if one of the 2 parameters are not "met", a blank is returned. I have been reading posts about using NZ and IIf IsNull, etc to get past that - but none of them make any sense to me and the Access help suggestions do not work. Hope someone can make it clear with this information: (can't give more specifics to keep privacy intact)

The SQL was written by Access not by me. :)

Here is an example of the Crosstab SQL (which is using a previous query):

TRANSFORM Count([qryTest2.TYPE]) AS CountOfTYPE
SELECT qryTest2.CID
FROM qryTest2
GROUP BY qryTest2.CID
PIVOT qryTest2.TYPE;

-----------
qryTest2 SQL: (Grouping by to remove dups)

SELECT DISTINCTROW tblM.CID, tblM.[M#], tblM.LNAME, tblM.FNAME, tblM.YMDBIRTH, tblC.ClDOS, tblC.TYPE
FROM tblM LEFT JOIN tblC ON tblM.[M#] = tblC.[M#]
GROUP BY tblM.CID, tblM.[M#], tblM.LNAME, tblM.FNAME, tblM.YMDBIRTH, tblC.ClDOS, tblC.TYPE
HAVING (((tblC.TYPE)="Out" Or (tblC.TYPE)="In"))
ORDER BY tblM.CID, tblM.LNAME, tblM.FNAME;

Thanks for you time! :)