Container Field Or Equiliant

Feb 22, 2006

I am currently constructing a database for the customer complaints section of a company. Its primary goal is to track the complaint from the time it is made until it is resolved. Complaints can come in from many sources: Email, letter, phone call, Fax or in person.

When a complaint is made in writing (Email, fax or letter), the client would like to save the written complaint as part of the record. That is the text of an Email would be saved as a field in that record. It could be saved as a word document or as a pdf. Due to size and speed restrictions, I really don't want to scan it and save it as a graphic (although this may be the only way).

I'm not really sure how to go about this. One of the people at the firm is a FileMaker person and has suggested a "container field".

First of all, is there such a thing in Access?
Next, how would you format such a field
Finally, what would be the procedure for storing it. Would you just type it in and store it as a pdf (for example) or would you have to do somthing else to it first.

Many thanks for any thoughts and assistance.

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