Customer Returns

May 17, 2007

Hi, I am new to access and have just started to build our first database. We are an engineering company who sells automotive components. I have set up the database to process customer orders. Some of the products we sell are remanufactured and sold on an exchange basis. So, once a unit has been sold at some point in the future the customers original unit comes back to us to be remanufactured - but this is not the case with all products we sell.

The exchange units are booked in using a tracking number and then given a unique reference number. I want to create a database that enables me to book an order and be able to enter a courier tracking number for the old unit when a return is required. The tracking number is given to us by our couriers. I want my staff to be able to enter the tracking number and the original customer order to then appear, they then need to enter the unique number given to the return unit.

The problem I have with this is that the exchange unit is normally returned weeks after the original order was sent, and that not every product requires an exchange. Is there a simple way of dealing with this?

Any help is much appreciated

Thanks
Rebecca

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