Need Count In A Report With Text Instead Of 1's Or 2's

Hi! Don't know if you remember me, but I'm back again with a weird question.

A while ago, I built a database with a report in it that served as a schedule for my hospital. Names down the side, dates across the top, with counts in the data fields. Like if So and so works on 3/16/05, there would be a '1' in the field at the intersection of that date and her name. Now, because we have so many different shifts and the directors want everything in the grid fields, I'm trying to figure out a way to put in the actual shift symbol (7A, 7P, 12, D, E, N, etc.) in the grid for them so that if they have 7 nurses on the 7A shift and 3 paramedics on the 12 shift, and one unit secretary on the D shift, they will all show on the same schedule. Here's the data from the query I am using. It's a crosstab query and I'm not quite sure how to tweak it to get it right. Thanks for any help/advice you might be able to give me.

PARAMETERS [Forms]![frmDates]![Date] DateTime;
TRANSFORM Count([Staffing Query for Department].Title) AS CountOfTitle
SELECT [Staffing Query for Department].ERName, [Staffing Query for Department].Department, [Staffing Query for Department].Title, [Staffing Query for Department].Shift, Count([Staffing Query for Department].Department) AS [Total Of Department]
FROM [Staffing Query for Department]
GROUP BY [Staffing Query for Department].ERName, [Staffing Query for Department].Department, [Staffing Query for Department].Title, [Staffing Query for Department].Shift
PIVOT "d" & DateDiff("d",[Forms]![frmDates]!Date,[Date Scheduled]) In ("d0","d1","d2","d3","d4","d5","d6","d7","d8","d9","d10","d11","d12","d13","d14","d15","d16","d17","d18","d19","d20","d21","d22","d23","d24","d25","d26","d27");

I am going to try an Iif statement and see if it helps. Thank you!

Kelly Jo