Getting MS Remote Support For SQL

Feb 4, 2008



Hi, I need to get help for a SQL issue from Microsoft. On the website there seem to be two options--one is email support for $99 and another is "online" support for $259. What's the difference? Does the $259 option mean that Microsoft will remote log into my SQL Server and fix the issue while I watch? This is what I need done. Does this $259 pay for the whole issue, until it is resolved?

I am a Microsoft Certified Professional (MCSA)--do I get any discounts or is there any other avenues I should take to get remote support for SQL Server 2005? I wasn't sure where to ask this question, if it is more appropriate elsewhere then let me know.

Thanks!

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