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I Just Want One Entry For Each Call, With SLA Status 'Breach' If Any Of The Stages For The Call Were Out Of SLA.

Mar 19, 2008

Hi,

I am producing a php report using SQL queries to show the SLA status of our calls. Each call has response, fix & completion targets. If any of these targets are breached, the whole SLA status is set as 'Breach'.

The results table should look like the one below:





CallRef.

Description

Severity



ProblemRef

Logged
Date

Call
Status

SLA Status



C0001

Approval for PO€™s not received

2



DGE0014

05-01-06 14:48

Resolved

Breach


C0002

PO€™s not published

2



DGE0014

06-01-06 10:21

Resolved

OK


C0003

Approval for PO€™s not received from Siebel.

2



n/a

05-01-06 14:48

Investigating

OK



















Whereas I can pick the results for the first 6 columns from my Select query, the 'SLA Status' column requires the following calculation:

if (due_date < completed_date)
{ sla_status = 'OK';
}
else sla_status = 'Breach';

The Select statement in my query is looking like this...

Select Distinct CallRef, Description, Severity, ProblemRef, Logdate, Status, Due_date, Completed_date;

The problem is that my query is returning multiple entries for each stage of the call (see below), whereas I just want one entry for each call, with SLA status 'Breach' if any of the stages for the call were out of SLA.






CallRef.

Description

Severity



ProblemRef

Logged
Date

Call
Status

SLA Status



C0001

Approval for PO€™s not received

2



DGE0014

05-01-06 14:48

Resolved

Breach


C0001

Approval for PO€™s not received

2



DGE0014

05-01-06 14:48

Resolved

OK


C0001

Approval for PO€™s not received

2



DGE0014

05-01-06 14:48

Resolved

Breach



















Any help will be much much appreciated, this issue has been bothering me for some time now!!!




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