I Just Want One Entry For Each Call, With SLA Status 'Breach' If Any Of The Stages For The Call Were Out Of SLA.
Mar 19, 2008
Hi,
I am producing a php report using SQL queries to show the SLA status of our calls. Each call has response, fix & completion targets. If any of these targets are breached, the whole SLA status is set as 'Breach'.
The results table should look like the one below:
CallRef.
Description
Severity
ProblemRef
Logged
Date
Call
Status
SLA Status
C0001
Approval for PO€™s not received
2
DGE0014
05-01-06 14:48
Resolved
Breach
C0002
PO€™s not published
2
DGE0014
06-01-06 10:21
Resolved
OK
C0003
Approval for PO€™s not received from Siebel.
2
n/a
05-01-06 14:48
Investigating
OK
Whereas I can pick the results for the first 6 columns from my Select query, the 'SLA Status' column requires the following calculation:
if (due_date < completed_date)
{ sla_status = 'OK';
}
else sla_status = 'Breach';
The Select statement in my query is looking like this...
Select Distinct CallRef, Description, Severity, ProblemRef, Logdate, Status, Due_date, Completed_date;
The problem is that my query is returning multiple entries for each stage of the call (see below), whereas I just want one entry for each call, with SLA status 'Breach' if any of the stages for the call were out of SLA.
CallRef.
Description
Severity
ProblemRef
Logged
Date
Call
Status
SLA Status
C0001
Approval for PO€™s not received
2
DGE0014
05-01-06 14:48
Resolved
Breach
C0001
Approval for PO€™s not received
2
DGE0014
05-01-06 14:48
Resolved
OK
C0001
Approval for PO€™s not received
2
DGE0014
05-01-06 14:48
Resolved
Breach
Any help will be much much appreciated, this issue has been bothering me for some time now!!!
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I developed several SP that update tables
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[Code]
USE REPORTES
GO
SET ANSI_NULLS ON
GO
SET QUOTED_IDENTIFIER ON
GO
CREATEPROCEDURE dbo.Astral_sp_Acumula
AS
--
EXECUTE [REPORTES].[dbo].[Astral_sp_AcCpasArtC]
GO
EXECUTE [REPORTES].[dbo].[Astral_sp_AcDevArtC]
GO
EXECUTE [REPORTES].[dbo].[Astral_sp_AcVtasArtV]
GO
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[Code]
Thanks
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SET QUOTED_IDENTIFIER ON
GO
SET ANSI_NULLS ON
GO
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 4/30/2008 2:25:41 PM ******/
if exists (select * from dbo.sysobjects where id = object_id(N'[dbo].[ostat_CDS_rpt47_2006]') and OBJECTPROPERTY(id, N'IsProcedure') = 1)
drop procedure [dbo].[ostat_CDS_rpt47_2006]
GO
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 23/04/2008 11:26:14 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 22/04/2008 14:35:33 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 21/04/2008 11:46:08 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 16/04/2008 17:18:04 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 04/04/2008 12:44:34 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 31/03/2008 12:03:31 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 31/03/2008 11:11:07 ******/
/****** Object: Stored Procedure dbo.ostat_CDS_rpt47_2006 Script Date: 09/03/2008 14:31:30 ******/
-- ostat_CDS_rpt47_2006 2008,03,17,17
CREATE procedure ostat_CDS_rpt47_2006
@pYear int,
@pMonth int,
@pDay1 int,
@pDay2 int
as
begin
declare @sql varchar(4000)
declare @tb1 varchar(128)
declare @tb2 varchar(128)
set @tb1= 'margin..ncds0421'
set @tb2='Report.dbo.ob_apr08'
set @sql=
'
insert into '+@tb2+'
select yyyy,mm,dd,HH,sitecode,TrunkOut,SwitchCode,prefixCode,0 isCallback,
cast(callcost as decimal (10,5)) cost,count(*) attempt,
sum(case when connectflg=1 then 1 else 0 end) connected,sum(talktime) Talktime
from '+@tb1+'
where yyyy='+ltrim(str(@pYear))+'
and mm='+ltrim(Str(@pMonth)) +'
and dd between '+ltrim(Str(@pDay1))+' and '+ltrim(Str(@pDay2))+'
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order by yyyy,mm,dd,HH,sitecode,TrunkOut,SwitchCode,prefixCode,cast(callcost as decimal (10,5))
'
--print (@sql)
exec (@sql)
end
GO
SET QUOTED_IDENTIFIER OFF
GO
SET ANSI_NULLS ON
GO
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