then in the next step ,there was only one option i could choose(workstation components,books online and develop tools), all the services were grey and not selected ,here 's the log file
Microsoft SQL Server 2005 9.00.1399.06 ============================== OS Version : Professional (Build 6000) Time : Wed Dec 06 13:01:54 2006
TJM-PC : The current system does not meet the minimum hardware requirements for this SQL Server release. For system requirements, see Hardware and Software Requirements, in the readme file or in SQL Server Books Online. TJM-PC : Microsoft Internet Information Services (IIS) is either not installed or is disabled. IIS is required by some SQL Server features. Without IIS, some SQL Server features will not be available for installation. To install all SQL Server features, install IIS from Add or Remove Programs in Control Panel or enable the IIS service through the Control Panel if it is already installed, and then run SQL Server Setup again. For a list of features that depend on IIS, see Features Supported by Editions of SQL Server in Books Online. Machine : TJM-PC Product : Microsoft SQL Server Setup Support Files (English) Product Version : 9.00.1399.06 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_SQLSupport_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : Microsoft SQL Server Native Client Product Version : 9.00.1399.06 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_SQLNCLI_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : Microsoft Visual Studio 2005 Premier Partner Edition - ENU Product Version : 8.0.50727.42 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_PPESku_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : Microsoft Office 2003 Web Components Product Version : 11.0.6558.0 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_OWC11_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : Microsoft SQL Server 2005 Books Online (English) Product Version : 9.00.1399.06 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_BOL_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : Microsoft SQL Server 2005 Backward compatibility Product Version : 8.05.1054 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_BackwardsCompat_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : SQLXML4 Product Version : 9.00.1399.06 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_SQLXML4_1.log -------------------------------------------------------------------------------- Machine : TJM-PC Product : Microsoft SQL Server 2005 Tools Product Version : 9.00.1399.06 Install : Successful Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGFilesSQLSetup0006_TJM-PC_Tools.log --------------------------------------------------------------------------------
could any one tell my how could i intall the sql server database services and other services?
Hi -I have istalled sql server 2005 standard edition , I want to install sql server 2005 enterprise edition on the same machine. Is it possible? I have Microsoft windows server 2003 SP2 and 1GB RAM. I want to use partition function with the enterprise edition, will the trial version of sql server work for me? -If I have already created a database and tables using the standard edition, will I be able to access and use the database using the installed trial version or will I have to start a fresh creating a new database? - Is it possible to access the same database with any of the installed versions?
BTW, I am prety new to sql server and databases , I am trying to learn by myself
I am having issues installing SQL 2005 DEV ED. on Vista RTM. During the install of the Native Client I recieve the following error which seems to mees up the rest of the intall package.
An installation package for the product Microsoft SQL Server Native client cannot be found. Try the installation again using a valid copy of the installation package 'sqlncli.msi'.
I downloaded vista and sql 2005 developer edition and both are burned to a DVD.
I was playing around with SQL2k5 Express, but decided to download Enterprise using my MSDN subscription. I installed it, but none of the services are running. I don't understand why?
I've checked the requirments and I notice that Vista x64 is not on the list for compatible OS's.
I do get this when trying to install:
- SQL Server Edition Operating System Compatibility (Warning)
Messages
SQL Server Edition Operating System Compatibility
Some components of this edition of SQL Server are not supported on this operating system. For details, see 'Hardware and Software Requirements for Installing SQL Server 2005' in Microsoft SQL Server Books Online.
Also, during the install, Componoents to Install: All the services are greyed out... is that because they can't be installed or because they're going to be installed by default?
Anyone else have it running on Vista Ultimate x64? Am I doing something wrong or does it just not install on this version of Vista?
I am having this problem since I installed the new windows Vista.
I am trying to install the SQL Server 2005 developer edition on Windows Vista, but After installation finish successfuly I open the start menu to surprise that I could not find the Shortcuts to open the SQL Server and create new database and tables etc... I opened the full path of the exe files "C:Program FilesMicrosoft SQL Server90ToolsBinnVSShellCommon7IDE" but there are not any file there, even that I searched for the exe files names but they are not existed. It looks that after instalation complete that the SQL Server is not installed on Windows Vista.
So, my question is: After installing the SQL Server 2005 SP2 for windows Vista, will the problem be solved? Or there is something else to do ON WINDOWS VISTA.
Please, I need the answer for this problem, because I need to work on SQL Server 2005 very hard.
I am getting error when trying to install SQL 2005 express edition on Windows Vista (32-bit). It says that I don't have the framework (or it's corrupt), but I know that i don't need to install it again because it cames already with Vista.
I tried to install the framework, but it says that i've already the framework installed.
Any help or pointers would be greatly appreciated.
Hi, I have Vista Home premium edition and trying to install SQL Server developer edition 2005 as local administrator. I have already enabled IIS 7 and have Office Ultimate 2007 installed. When I run the set up program, I get a warning titled "Program Compatibility Assistant" that my Operating system may not be compatible with the version of sql server I am installing. It says after setup is complete, I should run SP2 of SQL Server 2005 with 3 buttons as "Check for solutions online", "run this program" and "cancel"...
My question, should I select "run this program" and after the setup completes, download SP2 and apply the patch?
I read some articles in forums that sounds like lot of issues to get sql server working on vista. Can some one direct me to correct options. This is my wife's machine so I dont want to experiment too much and blow her machine away. Please help.
Hi, Is there any one knows how to fix this, please help! This is urgent. In the configuration checking, there was only one warning message about operation system (this warning should be ignored according to some advice). When coming to the Component checkboxes, there is only one checkboxe checkable at the last item. Thanks!
I received an error when I tried to install SQL server 2005 enterprise edition trial software with office 2007. My operating system is Windows XP pro SP2. It could not locate an office file and recommended downloading office 2003 sp2. Will this fix the problem?
This is the first time using this forum, I hope I can get some help.
I have started studying SLQ Server 2000 at home as I have a Video Tutorial but I thought I need to install SLQ Server 2000 to follow the training. I have been trying to instal SLQ Server 2000 Enterprise Edition on both Windows XP Pro Pack2 and Windows 2000 but I get this message saying "Microsoft SQL server 2000 enterprise edition server component is not supported on this operating system only client component will be available for installation "
I do not know anything about SQL and I thought I must have been doing something wrong otherwise it would not give me the same warning on both operating systems.
I do not know what is it I do wrong and I would appreciate your help and assistance.
Is it possible to connect SSRS running on SQL Server 2005 enterprise edition (our production system) to a database running on SQL Server 2005 Developer's edition (our test system)
Dear All,We have a database which contains many tables which have millions ofrecords. When We attach the database with MS SQL Server 2005 StandardEdition Server and run some queries (having joins, filters etc.) thenthey take very long time to execute while when We execute same querieson Enterprise Edition then they run 10 times faster than on standardedition.Our database does not use any features which are present in EnterpriseEdition and not present in Standard Edition. We want to know what arethe differences between Standard Edition and Enterprise Edition forperformance. Why should we go for Enterprise Edition when StandardEdition has all the features required.We are presently using evaluation versions of SQL Server 2005 Standardand Enterprise Editions.Thanks and regards,Nishant Sainihttp://www.simplyjava.com
I am attempting to upgrade a 2005 Standard Edtion to Enterprise Edition. This is a default instance. All components are upgraded successfully except the Database Engine. I receive the following error:
SQL Server Setup has encountered the following problem: [Microsoft][SQL Native Client][SQL Server]The certificate cannot be dropped because one or more entities are either signed or encrypted using it.. To continue, correct the problem, and then run SQL Server Setup again.
This installation does not have encryption enabled, so I do not undersand the error or how to correct it.
After rebooting the SQL instance appears to be upgraded to Enterprise, but it cannot be upgraded to SP2.
Hi all--I'm researching the cleanest downgrade path from a trial edition of SQL Server 2005 Enterprise to a licensed Standard Edition copy. It looks like downgrading will entail uninstalling the old version and installing the new version, but I'd like to save the original setup as much as possible. Detaching the old databases will preserve the non-system databases; what method would work best for restoring the system databases?
We have an existing installation of SQL Server 2005 Developer Edition (64bit) that we are ready to go live with and would like to change the edition to Enterprise Edition (64bit). We have purchased all the appropriate licenses. We would like to avoid UN-installing the Developer Edition and RE-installing the Enterprise Edition. There must be some way to change a registry key, provide your serial number via a command line utility or re-run the setup with the license key provided and direct it to just change the edition from Developer to Enterprise and not change any of the other settings like service account, sa account, collation, etc. Any help is most appreciated.
Hi, I am running SQL Server 2005 x64 DE on Vista x64. I installed MS VS 2005 Pro. Edition. During the setup of VS, I did a custom install, un-checking the SQL Express addition box. After installation, I received errors that indicated the SQL Express did not install. Even though I do not have SQL Express installed on my machine, MS Update says that I need SQL Express SP2. My SQL DE is up to date with SP2 and MS Update indicates as "optional" that I need SQL SP2.
Is SQL Express a necessity for VS Pro? If not, why is MS Update indicating that I need SQL Express SP2? In addition, why is MS Update telling me I need SQL SP2 when it is already installed?
Note: I installed SQL SP2 manually, not through MS Update. This makes me believe that MS Update is not detecting it.
I installed sql server 2005 sp2 including business intelligence development suite , however I got a message some client components not compablitable .This morning I searched my programs and found that I have new visual studio 2005 on my computer (before I just had vs 2008) as well as business intelligence developer (which does not work) It seems I I would like to get rid of vs 2005 also fix business intelligence studio . Previously I deleted vs 2005 express off my computer........(I have vista and I would only like to keep tools meant for sql standard 2005 reporting services etc here is a list of my sql sp2 install package By the way I doubled clicked sql_tools.msi and did not run as administrator Does that make a difference? I wonder if this is a problem with vs 2008 and sql 2005......
Time: 05/06/2008 20:49:23.437 KB Number: KB921896 Machine: BILLPREC690 OS Version: Professional (Build 6000) Package Language: 1033 (ENU) Package Platform: x86 Package SP Level: 2 Package Version: 3042 Command-line parameters specified: Cluster Installation: No
********************************************************************************** Prerequisites Check & Status SQLSupport: Passed
********************************************************************************** Products Detected Language Level Patch Level Platform Edition Setup Support Files ENU 9.00.1399.06 x86 Database Services (MSSQLSERVER) ENU RTM 2005.090.1399.00 x86 STANDARD Analysis Services (MSSQLSERVER) ENU RTM 2005.090.1399.00 x86 STANDARD Reporting Services (MSSQLSERVER) ENU RTM 9.00.1399.00 x86 STANDARD Notification Services ENU RTM 9.00.1399.00 x86 STANDARD Integration Services ENU RTM 9.00.1399.00 x86 STANDARD SQL Server Native Client ENU 9.00.3042.00 x86 Client Components ENU RTM 9.00.1399.06 x86 STANDARD SQLXML4 ENU 9.00.1399.06 x86 Backward Compatibility ENU 8.05.1054 x86 Microsoft SQL Server VSS Writer ENU 9.00.1399.06 x86
********************************************************************************** Processes Locking Files Process Name Feature Type User Name PID SQLWriter Microsoft SQL Server VSS Writer Service 2700
********************************************************************************** Product Installation Status Product : Setup Support Files Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixRedist9_Hotfix_KB921896_SqlSupport.msi.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Database Services (MSSQLSERVER) Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Reboot Required Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixSQL9_Hotfix_KB921896_sqlrun_sql.msp.log Error Number : 3010 Error Description : ---------------------------------------------------------------------------------- Product : Analysis Services (MSSQLSERVER) Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixOLAP9_Hotfix_KB921896_sqlrun_as.msp.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Reporting Services (MSSQLSERVER) Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixRS9_Hotfix_KB921896_sqlrun_rs.msp.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Notification Services Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixNS9_Hotfix_KB921896_sqlrun_ns.msp.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Integration Services Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixDTS9_Hotfix_KB921896_sqlrun_dts.msp.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : SQL Server Native Client Product Version (Previous): 3042 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixRedist9_Hotfix_KB921896_sqlncli.msi.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Client Components Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Reboot Required Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixSQLTools9_Hotfix_KB921896_sqlrun_tools.msp.log Error Number : 3010 Error Description : ---------------------------------------------------------------------------------- Product : SQLXML4 Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixRedist9_Hotfix_KB921896_sqlxml4.msi.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Backward Compatibility Product Version (Previous): 1054 Product Version (Final) : 2004 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixRedist9_Hotfix_KB921896_SQLServer2005_BC.msi.log Error Number : 0 Error Description : ---------------------------------------------------------------------------------- Product : Microsoft SQL Server VSS Writer Product Version (Previous): 1399 Product Version (Final) : 3042 Status : Success Log File : C:Program FilesMicrosoft SQL Server90Setup BootstrapLOGHotfixRedist9_Hotfix_KB921896_SqlWriter.msi.log Error Number : 0 Error Description : ----------------------------------------------------------------------------------
I'm about to purchase a new development laptop and want to ensure I won't have any issues installing SQL Server 2005 on Windows Vista.
I can see from http://technet.microsoft.com/en-us/library/ms143506.aspx that it is possible but states that SQL Server 2005 SP2 must be installed.
My install CD is for SQL Server Developer Edition without SP1 or SP2. Will I be able to install off this and then install SP2 afterwards or will I encounter problems because I need SP2 present on the install media?
Ok ive tried looking everywhere for a solution but i just cant find one... please help me
I need to install SQL Server 2005 (for reporting services mainly) on Vista, but i have issues.
I have installed IIS and its checked in the pre-installation checklist, and the only thing with an exclamation point is the OS which is to be expected.
The issue im having is that when i get to the screen to select the features/components i want to install, they are all disabled apart from "Workstation components, Books online etc..."
Where am i going wrong with this.. I know i need the services pack to install reporting services, but i cant install anything at this point.
I am trying to install SQL 2005 Developer edition on my machine - Vista Business edition.
My machine has 2 GB RAM with 160 HDD. IIS is on. Still I am getting the following warring messages. - Minimum Hardware Requirement - IIS Feature Requirement
I am not able to proceed with the installation due to this.
I'm preparing to install VS2005 along with SQL Server 2005 express on VISTA. Honestly, I just hope nothing will get screwed up...
- After installing VS2005, I will first install SQL Server 2005 express from my VS2005 DVD - I will then install SQL Server 2005 express with Advanced services SP2 as well as SQL Server 2005 express toolkit SP2 upgrades.
A few technical questions:
1. Considering the fact that I have Office2007 as well as Outlook 2007 installed on my VISTA machine, is there any install issues regarding SQL Server 2005 and Office2007? I remember having read posts reporting install problems... Any feedback would be appreciated.
2. After I install SQL Server 2005 Express from VS2005 DVD, do I need to install SQL Server 2005 Express SP1 before installing SP2?
I'm about to purchase a new development laptop and want to ensure I won't have any issues installing SQL Server 2005 on Windows Vista.
I can see from http://technet.microsoft.com/en-us/library/ms143506.aspx that it is possible but states that SQL Server 2005 SP2 must be installed.
My install CD is for SQL Server Developer Edition without SP1 or SP2. Will I be able to install off this and then install SP2 afterwards or will I encounter problems because I need SP2 present on the install media?
I am having the absolute worst luck installing SQL 2005 developers edition on my windows vista laptop. In class we have been using SQL 2000, but I bought a new laptop that has vista home premium preloaded so I need to use 2005 (says the solution analyzer). I have loaded all the IIS services and tried to install the first CD (it never asks for the 2nd one. During the system configuration check i get an "edition change check" waring and a "IIS feature requirement" warning. Once the install completes I cant find the query analyzer or any other SQL applications, just the configuration tools folder. I have tried running the latest service pack with no luck. I have visual studio loaded 2005 loaded as well and didnt have any issues with that, could anyone help me out?
I tried to install SQL Server 2005 Developer Edition on my laptop with Vista Business but I have gone through installation process a couple times and I can't seem to find SQL Management Studio. The install setup.exe files even tell me that there is nothing left to install when I run them. I have done all SP updates with installation and VS2005 is also already installed. But when I search the "all programs" directory I only have the below options under SQL Server 2005/Configuration Tools: - Notification Services- SQL Server Configuration Manager- SQL Server Error & Usage Reporting- SQL Surface Area Configuration Is the Management Studio somewhere in the above options or do I need to uninstall and re-install (hopefully not). Thanks!
I am awaiting for my developer edition to come through, and was just wondering. I will be installing onto vista premium. so Do i install the SQL server first and then the Service pack afterwards, or the other way around
2007-05-15 01:52:05.69 Server Microsoft SQL Server 2005 - 9.00.1399.06 (Intel X86) Oct 14 2005 00:33:37 Copyright (c) 1988-2005 Microsoft Corporation Standard Edition on Windows NT 6.0 (Build 6000: )
2007-05-15 01:52:05.69 Server (c) 2005 Microsoft Corporation. 2007-05-15 01:52:05.69 Server All rights reserved. 2007-05-15 01:52:05.69 Server Server process ID is 3860. 2007-05-15 01:52:05.69 Server Logging SQL Server messages in file 'C:Program FilesMicrosoft SQL ServerMSSQL.1MSSQLLOGERRORLOG'. 2007-05-15 01:52:05.69 Server This instance of SQL Server last reported using a process ID of 3252 at 5/15/2007 1:51:57 AM (local) 5/15/2007 6:51:57 AM (UTC). This is an informational message only; no user action is required. 2007-05-15 01:52:05.69 Server Registry startup parameters: 2007-05-15 01:52:05.69 Server -d C:Program FilesMicrosoft SQL ServerMSSQL.1MSSQLDATAmaster.mdf 2007-05-15 01:52:05.69 Server -e C:Program FilesMicrosoft SQL ServerMSSQL.1MSSQLLOGERRORLOG 2007-05-15 01:52:05.69 Server -l C:Program FilesMicrosoft SQL ServerMSSQL.1MSSQLDATAmastlog.ldf 2007-05-15 01:52:05.69 Server Command Line Startup Parameters: 2007-05-15 01:52:05.69 Server -m SqlSetup 2007-05-15 01:52:05.69 Server SqlSetup 2007-05-15 01:52:05.69 Server -Q 2007-05-15 01:52:05.69 Server -q SQL_Latin1_General_CP1_CI_AS 2007-05-15 01:52:05.69 Server -T 4022 2007-05-15 01:52:05.69 Server -T 3659 2007-05-15 01:52:05.69 Server -T 3610 2007-05-15 01:52:05.69 Server -T 4010 2007-05-15 01:52:05.70 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required. 2007-05-15 01:52:05.70 Server Detected 2 CPUs. This is an informational message; no user action is required. 2007-05-15 01:52:05.78 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required. 2007-05-15 01:52:05.78 Server Attempting to initialize Microsoft Distributed Transaction Coordinator (MS DTC). This is an informational message only. No user action is required. 2007-05-15 01:52:07.85 Server Attempting to recover in-doubt distributed transactions involving Microsoft Distributed Transaction Coordinator (MS DTC). This is an informational message only. No user action is required. 2007-05-15 01:52:07.85 Server Database Mirroring Transport is disabled in the endpoint configuration. 2007-05-15 01:52:07.85 spid5s Warning ****************** 2007-05-15 01:52:07.85 spid5s SQL Server started in single-user mode. This an informational message only. No user action is required. 2007-05-15 01:52:07.85 spid5s Starting up database 'master'. 2007-05-15 01:52:08.17 spid5s SQL Trace ID 1 was started by login "sa". 2007-05-15 01:52:08.22 spid5s Starting up database 'mssqlsystemresource'. 2007-05-15 01:52:08.61 spid8s Starting up database 'model'. 2007-05-15 01:52:08.61 Server Error: 17182, Severity: 16, State: 1. 2007-05-15 01:52:08.61 Server TDSSNIClient initialization failed with error 0x2, status code 0x80. 2007-05-15 01:52:08.61 Server Error: 17182, Severity: 16, State: 1. 2007-05-15 01:52:08.61 Server TDSSNIClient initialization failed with error 0x2, status code 0x1. 2007-05-15 01:52:08.61 Server Error: 17826, Severity: 18, State: 3. 2007-05-15 01:52:08.61 Server Could not start the network library because of an internal error in the network library. To determine the cause, review the errors immediately preceding this one in the error log. 2007-05-15 01:52:08.61 Server Error: 17120, Severity: 16, State: 1. 2007-05-15 01:52:08.61 Server SQL Server could not spawn FRunCM thread. Check the SQL Server error log and the Windows event logs for information about possible related problems.
I recently received the latest Action Pack subscription. The software that was distributed for the operating system and SQL Sever is MSFT Vista SP1 and SQL Server 2005 SP1. OS is installed no problem but now SQL Server won't install becuase apparently SQL Server 2005 SP1 is only compatable with the original release version of Vista and not Vista SP1. The instructions from the KB articles say to install Vista, then install SQL Server 2005 up through SP2 to get it to work and then proceed with the Vista SP1 install if applicable. I don't have this option based on the software that was distributed so does anyone know another way to get the install or SQL Server 2005 including SP1 to work even temporarily so that I can then get the SP2 installed.
Hopefully this was clear enough, let me know if you need more details my conclusions are drawn from the following article: http://www.microsoft.com/sql/howtobuy/windowsvistasupport.mspx