We were running LiveStats.XSP 7.50 on our server and due to a server failure had to re-install.
However, after entering the license key and completing the install, the software still reports as being unlicensed.
What is the procedure to rectify this?
Thanks
I'm at a loss...I have v8 and the DM analyzer keeps stopping about 15-20 seconds after I start the service. I've emailed support@deepmetrix.com twice and not gotten any response. v8 was running fine until last Tuesday. No data has been imported ever since.
Who at MS supports this product? I have seen several posts that point to this board with other support issues.
Can anyone help me?
Marc
I am running Livestats.XSP 7.5 and have a problem where the maintenance daemon service continously runs at 50% CPU utilization, slowing my web server dramatically. I only have 15 web site logs being analyzed. The service never use to do this until recently. I have left the service running for weeks at a clip and it never ever drops below 50% CPU utilization. Does anyone have any idea how to correct this problem. Since support is virtually no exsistant for this product anymore, I may have to purchase another product that has support. Any help anyone could give would be much appreciated.
Dan
My company is running Livestats.XSP v8. We have been trying to import log files for a website for a few days now but Livestats keeps getting stuck randomly throughout the import process. What i mean by this is that i will import all of the log files by date which have been imported, then its stop and displays "Not Imported....."
We really need to get this remedied as soon as possible and it seems that support for Livestats is slim. Does anyone any idea that could help me? Thanks in advance.
My company is running Livestats.XSP v7. We have been trying to import log files for a website for a few days now but Livestats keeps getting stuck randomly throughout the import process. What I mean by this is it will list all of the log files by date which have been imported, then on one date it will show as its status as "importing...".
We really need to get this remedied as soon as possible and it seems that support for Livestats is slim. Does anyone any idea that could help me? Thanks in advance.
Tim B