Print Option Causes System Restart (Reporting Services 2000)

Apr 18, 2007



We are using Reporting Services 2000.

The print button that is present in the browser is working just fine for some users.



But some users are complaining that on clicking the print button their system restarts.



Some other users are also getting the error "An error occurred during printing. (0x80004005)"

However on closing the browser and opening the report in it again this issue is resolved.



So, the main concern is "Restart of the machine on click of the PRINT icon in reports viewed in some application browser."



Please help!!

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UPDATE #2: When it said "Do you want to install Microsoft SQL Server" I said "yes" and that caused it to work. I exited and re-ran and now the print runs w/o the "install SQL Server" (If the prompt had said "Do you want to install the print dialog" we wouldn't be having this discussion...) 





UPDATE: After posting this i discovered that the same thing occurs when attempting to print the report direct from IE6: First a dialog pops up "Do you want to install this software?" Name: Microsoft SQL Server. When I click "Don't Install" I get the dialog "unable to load client print control." Since this happens direct from IE6 I suspect it's browser settings. I'll resume tomorrow and post a followup.







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