SKUUPGRADE Of Reporting Services Fails With Could Not Write Rssrvpolicy.config

Aug 10, 2007

Hi,

I'm using the System Center Essential 2007 VHD (http://go.microsoft.com/fwlink/?LinkId=91061). It has an SQL Server Express Edition with Advanced Services installed as a named instance, SCEVHDSCE. I tried to upgrade the SQL Server to Enterprise Edition, because some of the reports are not working in Express. I started the setup with the SKUUPGRADE=1 switch, it found the SQL Engine and Reporting Services components and offered to upgrade them. Upgrading the SQL Engine was successful, however the Reporting Services failed with the following error:

SQL Server Setup did not have the administrator permissions required to copy a file: C:Program FilesMicrosoft SQL ServerMSSQL.4Reporting ServicesReportServer
ssrvpolicy.config. To continue, verify that the file exists, and either grant administrator permissions to the account currently running Setup or log in with an administrator account. Then run SQL Server Setup again.

I checked the file, it exists and the current account (which is a domain administrator) has permissions. I stopped all services which could use the reporting services, rerun the setup now only for reporting services, but the same error occured. For the third try I started Filemon also, and it captured the following trace.
http://mit.bme.hu/~micskeiz/files/sql-rs-install-error.jpg
From this I guess the following: until row 442 it checks the existense of the target folder and creates the folder for the upgraded instance in C:Program FilesMicrosoft SQL ServerMSSQL.4. In step 443 probably it wants to copy the old config, but it searches them in the C:Program FilesMicrosoft SQL ServerMSSQL.2 folder, which should be the location of a default reporting services install. However, the setup of System Center Essentials installs its SQL Server Express Reporting Services in C:Program FilesSystem Center Essentials 2007Microsoft SQL ServerMSSQL.2, thus the setup fails because it is looking for rssrvpolicy.config in the wrong folder.
Do I see the problem correctly?
The setup log can be found here: http://mit.bme.hu/~micskeiz/files/SQLSetup0005_SCEVHD_RS.log

I tried to do a command line install, but I did not found a switch to tell the old location of Reporting Services. Neverthless I tried the following command:
D:>start /wait setup.exe ADDLOCAL=RS_Server INSTANCENAME=SCEVHDSCE UPGRADE=RS_
Server SKUUPGRADE=1 /qb
But the setup said that the requested component could not be found.


Any suggestions?

Thanks,
Zoltan
(I will be on vacation from next week, so I could not respond for a week.)

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Thanks in advance.

The error message is

Cannot apply the backup on device 'E:SQL backup from productionSQL daily diff back up' to database 'ARSYSTEM'. [SQLSTATE 42000] (Error 3136) RESTORE DATABASE is terminating abnormally. [SQLSTATE 42000] (Error 3013). The step failed.


The steps for the job are as follows with the failing step highlighted in bold.


copy /y "\172.31.9.12Remedy BackupackupSQL backupsql_full_backup" "E:SQL backup from productionsql_full_backup"

copy /y "\172.31.9.12Remedy BackupackupSQL backupSQL daily diff back up" "E:SQL backup from productionSQL daily diff back up"

xp_cmdshell 'net stop "bmc remedy action request system server"'

exec rp_kill_db_processes 'ARSYSTEM'

RESTORE DATABASE ARSYSTEM

FROM DISK = 'E:SQL backup from productionsql_full_backup'

WITH

MOVE 'arsystem' TO 'd:ardataarsystem.mdf' ,

MOVE 'arsystem_log' TO 'D:ARLOGARsystem' ,

NORECOVERY


Failing step

RESTORE DATABASE ARSYSTEM

FROM DISK = 'E:SQL backup from productionSQL daily diff back up'

WITH

MOVE 'arsystem' TO 'd:ardataarsystem.mdf' ,

MOVE 'arsystem_log' TO 'D:ARLOGARsystem' ,

RECOVERY



xp_cmdshell 'del /f "E:SQL backup from productionsql_full_backup"'

xp_cmdshell 'del /f "E:SQL backup from productionsql daily diff back up"'

xp_cmdshell 'net start "bmc remedy action request system server"'





I have scheduled the following hourly diffential restore job too which never fails.

RESTORE DATABASE ARSYSTEM FROM DISK = 'E:SQL backup from productionsql_full_backup'
WITH MOVE 'arsystem' TO
'd:ardataarsystem.mdf' ,
MOVE 'arsystem_log' TO 'D:ARLOGARsystem' ,
STANDBY = 'E:SQL backup from productionSQL daily diff back up'
EXEC MASTER..XP_CMDSHELL 'del /f "E:SQL backup from productionSQL daily diff back up"'

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