Unable To Solve Performance Issue In Production Server (ERP)

Jan 2, 2008

Hai,

we have a Dell pe 6600 server running for our ERP Application databases. version of Sql server is 2000 with sp4. OS is windows 2000 with SP 4 .we were running out of space in server and we planned to upgrade the harddisks.
after upgradation, the Performance of the server is very slow. Even zipping of .bak files from one drive to other is slow (which is not related to database). In old setup (before upgradation ) , to zip .bak files (backup files of DB's)(tot Size : 90 GB) use to take 3hrs 40 mins. Now it is taking more than 10 Hrs. There are no errors found in Windows Event viewer and SQL Server.
we logged a call with Dell and finally, dell said that they could not find any errors in raid configuration or harddisks. all the firmware and bios versions are up todate. Application vendor is also saying that, the database is fully optimized. we could not find out the reason for the sluggish performance and we feel that this is something to do with hardware or with raid configuration.
From our analysis,any activity that requires a read or write activity from the harddik is slow.( but server vendor is saying that there is no problem in the hardware.)
Activities analysed (all at zero load on server)
1) backup thru SQL Server - 40 mins (old setup)
backup thru SQL Server - 2 hrs (New setup)
2) zipping of .bak files (from Raid 5 HDD to Raid 1 HDD)
old setup - 3 hrs 40 mins
New setup - 8 hrs 30 mins
3) all the schedulers (both windows and sql server) are dead slow.
4) Maintenance jobs for databases
old setup - 5 - 6 Hrs
New setup - 11 - 12 hrs
after analysing all the above activities ,we came to a conclusion that the problem may not be with sql server.
But we could not trace out the problem till now. since it is the production server we are not able to take downtime that easily. i have given the old set up and new setup configuration below.
Note: the server lies with the same configuration in both old set up and new setup.(only harddisks are upgraded.
Please help me to solve this issue
As of now, we have decided to start from the scrap once again. before that can i get some help ???


old set up:


Raid 1 - 32 x 2 - (two Partitions C and D )
C - OS , D - Batch Files

Raid 5 - 72 x 5 - (two Partitions E and F ) (1 harddisk - Hotspare - 4 hdd will be used for raid)
E - .MDF Files , F - .BAK Files (Backup of database files will be stored here temporarily before moving it to tapes)

Raid 1 - 32 x 2 - (two Partitions G and H )
G - .LDF Files , H - to store the zipped .bak files ( we have a windows sceduler which zip the .bak files in E drive and place the .zip files in H drive)

New Set up:



Raid 1 - 72 x 2 - (two Partitions C: and D )
C - OS , D - Batch Files

Raid 5 - 300 x 5 - (two Partitions E and F ) (1 harddisk - Hotspare)
E - .MDF Files , F - .BAK Files (Backup of database files will be stored here temporarily before moving it to tapes)

Raid 1 - 72 x 2 - (two Partitions G and H )
G - .LDF Files , H - to store the zipped .bak files ( we have a windows sceduler which zip the .bak files in E drive and place the .zip files in H drive)




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