What's Wrong With This SELECT Statement
Dec 28, 2007When I attempt to run the following select statement in Aqua I get 2 errors:
- Incorrect syntax near the keyword 'SELECT'.
- Incorrect syntax near ')'.
I belive they both refer to the creation of the subquery (i.e. "From (" and ") t" ) but I can't for the life of me discover anything wrong with the statement. If you run the multiple union subquery by itself, it works just fine. (In case your wondering, the eventual the purpose of creating a sub query is so that I can use the UnPivot statement)
SELECT DATE_DAY
, METRIC
, NUM_OF_TICKETS
, SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, NUM_DISPATCH_TO
, DURATION_DISPATCH_TO
, SLA_DURATION_DISPATCH_TO
, SLA_DURATION_DISPATCH_TO_G_L
, NUM_DISPATCH_FROM
, DURATION_DISPATCH_FROM
, SLA_DURATION_DISPATCH_FROM
, SLA_DURATION_DISPATCH_FROM_G_L
, NUM_MTTR
, DURATION_MTTR
, SLA_MTTR
, SLA_MTTR_G_L
, COUNT_CLOSED_MET_DUE_DATE
, NUM_CLOSED_MET_DUE_DATE
--Costs
, OVERTIME
, COUNT_NTF
, NUM_DISPATCH_NTF
, NUM_CTS_DISPATCH
, TICKET_NOT_DISPATCHED
, REMOTE_RESTORAL
--Productivity
, NUM_TICKET_RATIO
, NUM_TECHS_RATIO
, NUM_DISPATCH_TICKET_RATIO
--FMS
, NUM_MET_DISPATCH_TO
, MET_SLA_DISPATCH_TO
, NUM_MET_DISPATCH_FROM
, MET_SLA_DISPATCH_FROM
, NUM_WIP
, DURATION_WIP_TO_RESOLVE
, SLA_WIP_TO_RESOLVE
, SLA_WIP_TO_RESOLVE_G_L
, NUM_MET_WIP
, MET_SLA_WIP_TO_RESOLVE
, NUM_MET_MTTR
, MET_SLA_MTTR
, COUNT_RESOLVE_FD
, NUM_RESOLVE_FD
--Action Reports
, AR_NUM_CREATED
, AR_NUM_CLOSED
, AR_NUM_OPEN
, COUNT_METTING_DUE_DATE
, NUM_OPEN_IN_DUE_DATE
--All Tickets
, COUNT_DISPATCHED
, NUM_AWAITING_DISPATCH
, NUM_IN_JEOPARDY
FROM (
--FMS
SELECT DATE_DAY
, CASE
WHEN upper(ENTRY_TYPE) = 'ACTION REPORT' THEN
(CASE WHEN PROBLEM_CATEGORY IS NULL THEN NULL WHEN PROBLEM_CATEGORY IN ('Compliance','Routine') THEN PROBLEM_CATEGORY ELSE 'Other' END)
WHEN upper(ENTRY_TYPE) IN ( 'TROUBLE REPORT','NET REPORT' ) THEN
(CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END)
ELSE SEVERITY END AS SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, sum( C_NUM_DISPATCH_TO ) AS NUM_DISPATCH_TO
, sum( C_DURATION_DISPATCH_TO ) AS DURATION_DISPATCH_TO
, max( C_SLA_DURATION_DISPATCH_TO ) AS SLA_DURATION_DISPATCH_TO
, max( C_SLA_DURATION_DISPATCH_TO_G_L ) AS SLA_DURATION_DISPATCH_TO_G_L
, sum( C_NUM_DISPATCH_FROM ) AS NUM_DISPATCH_FROM
, sum( C_DURATION_DISPATCH_FROM ) AS DURATION_DISPATCH_FROM
, max( C_SLA_DURATION_DISPATCH_FROM ) AS SLA_DURATION_DISPATCH_FROM
, max( C_SLA_DURATION_DISPATCH_FROM_G_L ) AS SLA_DURATION_DISPATCH_FROM_G_L
, sum( NUM_CLOSED ) AS NUM_MTTR
, sum( DURATION_MTTR ) AS DURATION_MTTR
, max( SLA_MTTR ) AS SLA_MTTR
, max( SLA_MTTR_G_L ) AS SLA_MTTR_G_L
, NULL AS COUNT_CLOSED_MET_DUE_DATE
, NULL AS NUM_CLOSED_MET_DUE_DATE
--Costs
, 0 AS OVERTIME
, sum( NUM_CLOSED ) AS COUNT_NTF
, sum( NUM_DISPATCH_NTF ) AS NUM_DISPATCH_NTF
, NULL AS NUM_CTS_DISPATCH
, NULL AS TICKET_NOT_DISPATCHED
, 0 AS REMOTE_RESTORAL
--Productivity
, NULL AS NUM_TICKET_RATIO
, NULL AS NUM_TECHS_RATIO
, NULL AS NUM_DISPATCH_TICKET_RATIO
--FMS
, sum( C_NUM_DISPATCH_TO ) AS NUM_MET_DISPATCH_TO
, sum( C_MET_SLA_DISPATCH_TO ) AS MET_SLA_DISPATCH_TO
, sum( C_NUM_DISPATCH_FROM ) AS NUM_MET_DISPATCH_FROM
, sum( C_MET_SLA_DISPATCH_FROM ) AS MET_SLA_DISPATCH_FROM
, sum( NUM_CLOSED ) AS NUM_WIP
, sum( DURATION_WIP_TO_RESOLVE ) AS DURATION_WIP_TO_RESOLVE
, max( SLA_WIP_TO_RESOLVE ) AS SLA_WIP_TO_RESOLVE
, max( SLA_WIP_TO_RESOLVE_G_L ) AS SLA_WIP_TO_RESOLVE_G_L
, sum( NUM_CLOSED ) AS NUM_MET_WIP
, sum( MET_SLA_WIP_TO_RESOLVE ) AS MET_SLA_WIP_TO_RESOLVE
, sum( NUM_CLOSED ) AS NUM_MET_MTTR
, sum( MET_SLA_MTTR ) AS MET_SLA_MTTR
, sum( NUM_CLOSED ) AS COUNT_RESOLVE_FD
, sum( NUM_RESOLVE_FD ) AS NUM_RESOLVE_FD
--Action Reports
, NULL AS AR_NUM_CREATED
, NULL AS AR_NUM_CLOSED
, NULL AS AR_NUM_OPEN
, NULL AS COUNT_METTING_DUE_DATE
, NULL AS NUM_OPEN_IN_DUE_DATE
--All Tickets
, sum( NUM_DISPATCH_FROM ) AS COUNT_DISPATCHED
, sum( NUM_AWAITING_DISPATCH ) AS NUM_AWAITING_DISPATCH
, sum( CASE WHEN upper(FORCE_STATUS) = 'JEOPARDY' THEN NUM_OPEN ELSE NULL END ) AS NUM_IN_JEOPARDY
FROM CTS.dbo.NDC_Scorecard_Summary_Table t
WHERE DATE_DAY >= cast(convert(varchar(8),getdate()-1,1) as datetime)
AND DATE_DAY < cast(convert(varchar(8),getdate(),1) as datetime)
AND ENTRY_TYPE IN ('Trouble Report')
AND EQ_REGION IN ( 'NSD', 'NORTHEAST', 'CENTRAL', 'SOUTHEAST', 'WEST' )
AND EQ_MARKET_CLUSTER IN ( 'NEW ENGLAND','GEORGIA' )
AND SEVERITY IN ( 'Critical','Major' )
GROUP BY DATE_DAY
, CASE
WHEN upper(ENTRY_TYPE) = 'ACTION REPORT' THEN
(CASE WHEN PROBLEM_CATEGORY IS NULL THEN NULL WHEN PROBLEM_CATEGORY IN ('Compliance','Routine') THEN PROBLEM_CATEGORY ELSE 'Other' END)
WHEN upper(ENTRY_TYPE) IN ( 'TROUBLE REPORT','NET REPORT' ) THEN
(CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END)
ELSE SEVERITY END-- AS SEVERITY
, EQ_MARKET_CLUSTER
UNION
--AR
SELECT DATE_DAY
, CASE
WHEN upper(ENTRY_TYPE) = 'ACTION REPORT' THEN
(CASE WHEN PROBLEM_CATEGORY IS NULL THEN NULL WHEN PROBLEM_CATEGORY IN ('Compliance','Routine') THEN PROBLEM_CATEGORY ELSE 'Other' END)
WHEN upper(ENTRY_TYPE) IN ( 'TROUBLE REPORT','NET REPORT' ) THEN
(CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END)
ELSE SEVERITY END AS SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, NULL AS NUM_DISPATCH_TO
, NULL AS DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO_G_L
, NULL AS NUM_DISPATCH_FROM
, NULL AS DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM_G_L
, NULL AS NUM_MTTR
, NULL AS DURATION_MTTR
, NULL AS SLA_MTTR
, NULL AS SLA_MTTR_G_L
, sum( NUM_CLOSED ) AS COUNT_CLOSED_MET_DUE_DATE
, sum( AR_NUM_MET_DUE_DATE ) AS NUM_CLOSED_MET_DUE_DATE
--Costs
, NULL AS OVERTIME
, NULL AS COUNT_NTF
, NULL AS NUM_DISPATCH_NTF
, NULL AS NUM_CTS_DISPATCH
, NULL AS TICKET_NOT_DISPATCHED
, NULL AS REMOTE_RESTORAL
--Productivity
, NULL AS NUM_TICKET_RATIO
, NULL AS NUM_TECHS_RATIO
, NULL AS NUM_DISPATCH_TICKET_RATIO
--FMS
, NULL AS NUM_MET_DISPATCH_TO
, NULL AS MET_SLA_DISPATCH_TO
, NULL AS NUM_MET_DISPATCH_FROM
, NULL AS MET_SLA_DISPATCH_FROM
, NULL AS NUM_WIP
, NULL AS DURATION_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE_G_L
, NULL AS NUM_MET_WIP
, NULL AS MET_SLA_WIP_TO_RESOLVE
, NULL AS NUM_MET_MTTR
, NULL AS MET_SLA_MTTR
, NULL AS COUNT_RESOLVE_FD
, NULL AS NUM_RESOLVE_FD
--Action Reports
, NULL AS AR_NUM_CREATED
, NULL AS AR_NUM_CLOSED
, NULL AS AR_NUM_OPEN
, sum( NUM_OPEN ) AS COUNT_METTING_DUE_DATE
, sum( NUM_OPEN_IN_DUE_DATE ) AS NUM_OPEN_IN_DUE_DATE
--All Tickets
, sum( NUM_DISPATCH_FROM ) AS COUNT_DISPATCHED
, sum( NUM_AWAITING_DISPATCH ) AS NUM_AWAITING_DISPATCH
, sum( CASE WHEN upper(FORCE_STATUS) = 'JEOPARDY' THEN NUM_OPEN ELSE NULL END ) AS NUM_IN_JEOPARDY
FROM CTS.dbo.NDC_Scorecard_Summary_Table t
WHERE DATE_DAY >= cast(convert(varchar(8),getdate()-1,1) as datetime)
AND DATE_DAY < cast(convert(varchar(8),getdate(),1) as datetime)
AND ENTRY_TYPE IN ('Action Report')
AND EQ_REGION IN ( 'NSD', 'NORTHEAST', 'CENTRAL', 'SOUTHEAST', 'WEST' )
AND EQ_MARKET_CLUSTER IN ( 'NEW ENGLAND','GEORGIA' )
GROUP BY DATE_DAY
, CASE
WHEN upper(ENTRY_TYPE) = 'ACTION REPORT' THEN
(CASE WHEN PROBLEM_CATEGORY IS NULL THEN NULL WHEN PROBLEM_CATEGORY IN ('Compliance','Routine') THEN PROBLEM_CATEGORY ELSE 'Other' END)
WHEN upper(ENTRY_TYPE) IN ( 'TROUBLE REPORT','NET REPORT' ) THEN
(CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END)
ELSE SEVERITY END-- AS SEVERITY
, EQ_MARKET_CLUSTER
UNION
--CTS
SELECT CTS_DATE AS DATE_DAY
, CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END AS SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, NULL AS NUM_DISPATCH_TO
, NULL AS DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO_G_L
, NULL AS NUM_DISPATCH_FROM
, NULL AS DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM_G_L
, NULL AS NUM_MTTR
, NULL AS DURATION_MTTR
, NULL AS SLA_MTTR
, NULL AS SLA_MTTR_G_L
, NULL AS COUNT_CLOSED_MET_DUE_DATE
, NULL AS NUM_CLOSED_MET_DUE_DATE
--Costs
, NULL AS OVERTIME
, NULL AS COUNT_NTF
, NULL AS NUM_DISPATCH_NTF
, sum( Closed_Tickets_External_NotDispatched + Closed_Tickets_NOC_NotDispatched ) AS NUM_CTS_DISPATCH
, sum( Closed_Tickets_NOC_NotDispatched ) AS TICKET_NOT_DISPATCHED
, NULL AS REMOTE_RESTORAL
--Productivity
, NULL AS NUM_TICKET_RATIO
, NULL AS NUM_TECHS_RATIO
, NULL AS NUM_DISPATCH_TICKET_RATIO
--FMS
, NULL AS NUM_MET_DISPATCH_TO
, NULL AS MET_SLA_DISPATCH_TO
, NULL AS NUM_MET_DISPATCH_FROM
, NULL AS MET_SLA_DISPATCH_FROM
, NULL AS NUM_WIP
, NULL AS DURATION_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE_G_L
, NULL AS NUM_MET_WIP
, NULL AS MET_SLA_WIP_TO_RESOLVE
, NULL AS NUM_MET_MTTR
, NULL AS MET_SLA_MTTR
, NULL AS COUNT_RESOLVE_FD
, NULL AS NUM_RESOLVE_FD
--Action Reports
, NULL AS AR_NUM_CREATED
, NULL AS AR_NUM_CLOSED
, NULL AS AR_NUM_OPEN
, NULL AS COUNT_METTING_DUE_DATE
, NULL AS NUM_OPEN_IN_DUE_DATE
--All Tickets
, NULL AS COUNT_DISPATCHED
, NULL AS NUM_AWAITING_DISPATCH
, NULL AS NUM_IN_JEOPARDY
FROM CTS.dbo.FMS_Daily_Summary_Regional
WHERE CTS_DATE >= cast(convert(varchar(8),getdate()-1,1) as datetime)
AND CTS_DATE <= cast(convert(varchar(8),getdate(),1) as datetime)
AND upper( EQ_REGION ) IN ( 'NSD', 'NORTHEAST', 'CENTRAL', 'SOUTHEAST', 'WEST' )
AND EQ_MARKET_CLUSTER IN ( 'NEW ENGLAND','GEORGIA' )
GROUP BY CTS_DATE-- AS DATE_DAY
, CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END-- AS SEVERITY
, EQ_MARKET_CLUSTER
UNION
--Tickets Resolved per Tech
SELECT DATE_DAY
, ENTRY_TYPE AS SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, NULL AS NUM_DISPATCH_TO
, NULL AS DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO_G_L
, NULL AS NUM_DISPATCH_FROM
, NULL AS DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM_G_L
, NULL AS NUM_MTTR
, NULL AS DURATION_MTTR
, NULL AS SLA_MTTR
, NULL AS SLA_MTTR_G_L
, NULL AS COUNT_CLOSED_MET_DUE_DATE
, NULL AS NUM_CLOSED_MET_DUE_DATE
--Costs
, NULL AS OVERTIME
, NULL AS COUNT_NTF
, NULL AS NUM_DISPATCH_NTF
, NULL AS NUM_CTS_DISPATCH
, NULL AS TICKET_NOT_DISPATCHED
, NULL AS REMOTE_RESTORAL
--Productivity
, sum( NUM_OF_TICKETS ) AS NUM_CLOSED_TICKET_RATIO
, sum( NUM_OF_TECHS ) AS NUM_CLOSED_TECHS_RATIO
, 0 AS NUM_DISPATCH_TICKET_RATIO
--FMS
, NULL AS NUM_MET_DISPATCH_TO
, NULL AS MET_SLA_DISPATCH_TO
, NULL AS NUM_MET_DISPATCH_FROM
, NULL AS MET_SLA_DISPATCH_FROM
, NULL AS NUM_WIP
, NULL AS DURATION_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE_G_L
, NULL AS NUM_MET_WIP
, NULL AS MET_SLA_WIP_TO_RESOLVE
, NULL AS NUM_MET_MTTR
, NULL AS MET_SLA_MTTR
, NULL AS COUNT_RESOLVE_FD
, NULL AS NUM_RESOLVE_FD
--Action Reports
, NULL AS AR_NUM_CREATED
, NULL AS AR_NUM_CLOSED
, NULL AS AR_NUM_OPEN
, NULL AS COUNT_METTING_DUE_DATE
, NULL AS NUM_OPEN_IN_DUE_DATE
--All Tickets
, NULL AS COUNT_DISPATCHED
, NULL AS NUM_AWAITING_DISPATCH
, NULL AS NUM_IN_JEOPARDY
FROM CTS.dbo.vw_CLOSED_TICKET_TO_TECH_RATIO
WHERE DATE_DAY >= cast(convert(varchar(8),getdate()-1,1) as datetime)
AND DATE_DAY < cast(convert(varchar(8),getdate(),1) as datetime)
AND EQ_REGION IN ( 'NSD', 'NORTHEAST', 'CENTRAL', 'SOUTHEAST', 'WEST' )
AND EQ_MARKET_CLUSTER IN ( 'NEW ENGLAND','GEORGIA' )
GROUP BY DATE_DAY
, ENTRY_TYPE-- AS SEVERITY
, EQ_MARKET_CLUSTER
UNION
--Tickets Resolved per Tech - Total
SELECT DATE_DAY
, 'Total' AS SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, NULL AS NUM_DISPATCH_TO
, NULL AS DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO_G_L
, NULL AS NUM_DISPATCH_FROM
, NULL AS DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM_G_L
, NULL AS NUM_MTTR
, NULL AS DURATION_MTTR
, NULL AS SLA_MTTR
, NULL AS SLA_MTTR_G_L
, NULL AS COUNT_CLOSED_MET_DUE_DATE
, NULL AS NUM_CLOSED_MET_DUE_DATE
--Costs
, NULL AS OVERTIME
, NULL AS COUNT_NTF
, NULL AS NUM_DISPATCH_NTF
, NULL AS COUNT_RFD
, NULL AS NUM_CTS_DISPATCH
, NULL AS TICKET_NOT_DISPATCHED
--Productivity
, sum( NUM_OF_TICKETS ) AS NUM_TICKET_RATIO
, sum( NUM_OF_TECHS ) AS NUM_TECHS_RATIO
, 0 AS NUM_DISPATCH_TICKET_RATIO
--FMS
, NULL AS NUM_MET_DISPATCH_TO
, NULL AS MET_SLA_DISPATCH_TO
, NULL AS NUM_MET_DISPATCH_FROM
, NULL AS MET_SLA_DISPATCH_FROM
, NULL AS NUM_WIP
, NULL AS DURATION_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE_G_L
, NULL AS NUM_MET_WIP
, NULL AS MET_SLA_WIP_TO_RESOLVE
, NULL AS NUM_MET_MTTR
, NULL AS MET_SLA_MTTR
, NULL AS COUNT_RESOLVE_FD
, NULL AS NUM_RESOLVE_FD
--Action Reports
, NULL AS AR_NUM_CREATED
, NULL AS AR_NUM_CLOSED
, NULL AS AR_NUM_OPEN
, NULL AS COUNT_METTING_DUE_DATE
, NULL AS NUM_OPEN_IN_DUE_DATE
--All Tickets
, NULL AS COUNT_DISPATCHED
, NULL AS NUM_AWAITING_DISPATCH
, NULL AS NUM_IN_JEOPARDY
FROM CTS.dbo.vw_CLOSED_TICKET_TO_TECH_RATIO
WHERE DATE_DAY >= cast(convert(varchar(8),getdate()-1,1) as datetime)
AND DATE_DAY < cast(convert(varchar(8),getdate(),1) as datetime)
AND EQ_REGION IN ( 'NSD', 'NORTHEAST', 'CENTRAL', 'SOUTHEAST', 'WEST' )
AND EQ_MARKET_CLUSTER IN ( 'NEW ENGLAND','GEORGIA' )
GROUP BY DATE_DAY
, EQ_MARKET_CLUSTER
--AR Count
SELECT DATE_DAY
, 'All Severities' AS SEVERITY
, EQ_MARKET_CLUSTER
--Performance
, NULL AS NUM_DISPATCH_TO
, NULL AS DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO
, NULL AS SLA_DURATION_DISPATCH_TO_G_L
, NULL AS NUM_DISPATCH_FROM
, NULL AS DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM
, NULL AS SLA_DURATION_DISPATCH_FROM_G_L
, NULL AS NUM_MTTR
, NULL AS DURATION_MTTR
, NULL AS SLA_MTTR
, NULL AS SLA_MTTR_G_L
, NULL AS COUNT_CLOSED_MET_DUE_DATE
, NULL AS NUM_CLOSED_MET_DUE_DATE
--Costs
, NULL AS OVERTIME
, NULL AS COUNT_NTF
, NULL AS NUM_DISPATCH_NTF
, NULL AS COUNT_RFD
, NULL AS NUM_CTS_DISPATCH
, NULL AS TICKET_NOT_DISPATCHED
--Productivity
, NULL AS NUM_TICKET_RATIO
, NULL AS NUM_TECHS_RATIO
, NULL AS NUM_DISPATCH_TICKET_RATIO
--FMS
, NULL AS NUM_MET_DISPATCH_TO
, NULL AS MET_SLA_DISPATCH_TO
, NULL AS NUM_MET_DISPATCH_FROM
, NULL AS MET_SLA_DISPATCH_FROM
, NULL AS NUM_WIP
, NULL AS DURATION_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE
, NULL AS SLA_WIP_TO_RESOLVE_G_L
, NULL AS NUM_MET_WIP
, NULL AS MET_SLA_WIP_TO_RESOLVE
, NULL AS NUM_MET_MTTR
, NULL AS MET_SLA_MTTR
, NULL AS COUNT_RESOLVE_FD
, NULL AS NUM_RESOLVE_FD
--Action Reports
, sum( NUM_CREATED ) AS AR_NUM_CREATED
, sum( NUM_CLOSED ) AS AR_NUM_CLOSED
, sum( NUM_OPEN ) AS AR_NUM_OPEN
, NULL AS COUNT_METTING_DUE_DATE
, NULL AS NUM_OPEN_IN_DUE_DATE
--All Tickets
, NULL AS COUNT_DISPATCHED
, NULL AS NUM_AWAITING_DISPATCH
, NULL AS NUM_IN_JEOPARDY
FROM CTS.dbo.NDC_Scorecard_Summary_Table t
WHERE DATE_DAY >= cast(convert(varchar(8),getdate()-1,1) as datetime)
AND DATE_DAY < cast(convert(varchar(8),getdate(),1) as datetime)
AND ENTRY_TYPE IN ('Action Report')
AND EQ_REGION IN ( 'NSD', 'NORTHEAST', 'CENTRAL', 'SOUTHEAST', 'WEST' )
AND EQ_MARKET_CLUSTER IN ( 'NEW ENGLAND','GEORGIA' )
GROUP BY DATE_DAY
, CASE
WHEN upper(ENTRY_TYPE) = 'ACTION REPORT' THEN
(CASE WHEN PROBLEM_CATEGORY IS NULL THEN NULL WHEN PROBLEM_CATEGORY IN ('Compliance','Routine') THEN PROBLEM_CATEGORY ELSE 'Other' END)
WHEN upper(ENTRY_TYPE) IN ( 'TROUBLE REPORT','NET REPORT' ) THEN
(CASE WHEN SEVERITY IN ( 'Critical','Major' ) THEN SEVERITY ELSE 'Other' END)
ELSE SEVERITY END-- AS SEVERITY
, EQ_MARKET_CLUSTER
) t