Accounts :: Admin Password Lockup

Jan 25, 2016

Product Name: P3X7A#ABA
Operating System: Microsoft Windows 10 (32-bit)

see attached

Got this computer on HSN last November didn't open till xmas. In set up thought it was odd I ended up with a sign-on of just using a "pin". Wondered why it didn't take the password I wanted (and have since no recollection of what it was) . Anyway now I realize that it's saved password for the administrator password so when that was needed.

so here I am I keep getting a screen it's telling me wrong password and then having a very frustrating time. needing to get back in the computer so I can fix it as I have a virus .

also just loaded all my important files and data and get his computer and had not gotten to the point of backing up that I was still very much in the initial set up how I wanted things to be .

I am hoping there is a resolved to this without losing everything

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