Accounts :: Brand New Laptop Won't Accept Log On Password

Dec 24, 2015

I have a brand new HP laptop that I started for the first time last night. I set up a password and name but when I restarted the computer this morning it would not accept my password which I know is correct.

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Product Name: P3X7A#ABA
Operating System: Microsoft Windows 10 (32-bit)

see attached

Got this computer on HSN last November didn't open till xmas. In set up thought it was odd I ended up with a sign-on of just using a "pin". Wondered why it didn't take the password I wanted (and have since no recollection of what it was) . Anyway now I realize that it's saved password for the administrator password so when that was needed.

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also just loaded all my important files and data and get his computer and had not gotten to the point of backing up that I was still very much in the initial set up how I wanted things to be .

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