Apps :: Unable To Activate Office 365
Aug 6, 2015
I am eligible to use Office 365 Pro Plus through my University and was able to use it with no issues on Windows 7, but upon attempting to install the programs on Windows 10 I am unable to activate the programs through the Microsoft Activation Wizard. I consistently receive error code 0x8004FC12 and am unable to continue with the activation process.
I have run sfc /scannow and even did a fresh install of Windows 10 to no avail. I've also tried the quick repair and online repair options using Add/Remove Programs with no success and I keep getting the same error. Running as administrator also does not solve the issue.
From what I remember from installing on Windows 7, I did not even need to undergo the activation process and the programs worked perfectly after installation, so my guess is that the programs are unable to connect and validate my license for some reason. I have tried disabling antivirus programs but this did not work either. Office 365 Online clearly shows I have it activated on my Windows 10 installation but repeated attempts at reinstalling have not fixed the issue.
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Aug 23, 2015
I'm running Office 2013 and Windows 10. I also have my own personal Office 365 account.I have been using the Windows Store OneNote app with my personal Windows Account OneDrive since Windows 8. I now want to transition everything to my OneDrive for Business account.When I use the Windows Store OneNote app and try to add the OneDrive for Business Account, after I enter my login credentials, I just get a blank popup window with the "#" in the upper-left interior of the window. All I can do is close the window at that point.
I tried entering a wrong password, just to make sure that it was properly checking my credentials and that test passed, so it is definitely not a password issue. I authenticate, but then nothing is displayed in that popup window for me to complete the addition of the new account.Of course, if I use my Office 365 OneNote app, it works fine, no issues. But when I use the Windows Store OneNote app, that's when I get the problems I describe above.
The Desktop version, OneNote 2013, also works fine with my OneNote for Business/Office 365 notebook.Is there something I am doing wrong not have not setup correctly?
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Oct 3, 2015
windows 10 mobile unable to activate sensor while accepting the call
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Feb 10, 2016
Since the Win10 Upgrade fails on my HP DV6 notebook, I decided to do a clean install.
But now, it won't take the Win7 product key for activation!!
I called MS and they told me that a clean-install will NOT activate using Win7 product keys and that I have to purchase a product key.
I got this same story from two different MS reps.
I thought you COULD activate a clean-install using Win7 key using build 10586.
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Jul 29, 2015
I did a clean install of Windows 10 Pro x64 using the method that everyone knows about by now that was written up on various sites today i.e.:
Ran the Media Creation Tool and upgraded my copy of Window 8.1 Professional with Windows 10 Professional. Looked in Control Panel --> System and it said my copy of Windows was activated. Then I ran the Media Creation Tool again and downloaded the ISO. Burned ISO to DVD. Restarted computer, booted into Windows installer on DVD, customized the install by formatting drive, did a fresh install of Windows 10.
Now when I go into Control Panel --> System it says "Windows not activated". When I click on the Activate Windows icon and click the error details link I get the error code: 0xC004C003.
I should note that the Windows 8 OS came pre-installed on my laptop which I bought brand new. I don't think that matters?
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Sep 15, 2015
I recently upgraded from Windows 7 to 10. My upgrade has been fairly buggy, but I am slowly working things out. One thing I can't seem to solve is my office apps are not showing up in the start menu folder. I had office 2010 before the upgrade, and that is when I first had the problem. I then uninstalled 2010 and upgraded to office 2013, and the problem persists.
After a few restarts and such I noticed the folder for office 2013 did show up in the start menu, but the only thing inside that folder is infopath. You can see what I mean in the attached screen shot. Also you will notice another folder beneath the first title Microsoft Office 2013. That folder was pinned to the start menu so that I could still access my office apps. I just did that as a quick fix. But not when I right click on that folder there is no option to unpin from the start menu. It only says pin to start menu.
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Feb 10, 2016
After doing a clean install of windows 10, I am unable to install ms office pro plus. The error is osppsvc make sure you have sufficient privileges to start system services.
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Nov 23, 2015
I am running a dual boot with Windows 7 Ultimate x64 being default and Windows 10 Pro x64 as secondary. I have been running 7 for a couple of years and recently added 10. Maybe I'm not doing something I was supposed to but when I'm in 10 and try to run MS Office 2010, I get an error message that states: "The operating system is not presently configured to run this application"
When I try to run programs from MS Office 2013 a window appears asking me if I want to let this application make changes to my computer. Clicking yes or no does nothing. No error messages or windows appear after that.
Is there something I was supposed to run when I installed Windows 10? Maybe a migration tool or something to that effect?
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Aug 11, 2015
I checked on the stability report last night, and I found out that the "Get Office" app has been having issues every single day.
The computer does not crash, and there was no error message. Without examining the stability report, one would never know there's anything wrong.
I uninstalled the app, and everything seems to be fine now. I sign onto Windows locally, without using my Outlook account.
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Aug 7, 2015
ok, got a buddy in the uk who upgraded to 10, now he wants to remove microsoft office 03 as its barely compatible with 10 and he wants to grab a more recent version of office. small problem. he cant figure out how to uninstall it. the usual suspects for enabling an uninstall dont appear to show the program. I've directed him to tutorial Apps - Uninstall in Windows 10 - Windows 10 Forums and suggested option 4. he's currently told me both hdd's and the ssd all have a folder called microsoft office. he's unsure whats what.
edit: for clarification, the SSD is the drive that has the operating system installed to it. one hdd holds installed games, the other gets everything else.
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Mar 5, 2016
How did I miss this one? I tested Office for Android when there were only Word, Excel and PowerPoint. Then Outlook became available. To be fair, I got an invite, but hadn't paid attention, since I didn't expect more than the base apps in the new Preview.
Now it seems that the whole enchilada is available for Android phones. I'm going to jump off the ledge and guess it's also available for Android tablets, since I haven't read Ed Bott's article.
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Dec 6, 2015
I'm running Windows 10 64-bit and noticed one day when opening my start menu to open up word that in the programs list (now called "all apps" for some reason) the launcher for Microsoft Office 2013 Word wasn't in the folder labeled "Microsoft Office" but rather, it was under the "W" section as its own program. I went into the file location, and all the applications are in a folder there, but for some reason in the start menu, it's not in the Microsoft Folder. This bugs me, and I can't find any way to edit the start menu's folders/programs etc. in Windows 10. Before I continue, I must say that I'm a little biased toward the older versions of Windows, and am rather dissatisfied with the way Microsoft is heading.
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Oct 2, 2015
I have used the Office XP shortcut bar with every windows version up to windows 7 without problems. When I upgraded to Windows 10, the Icons only show a ? and the program associated with the icon will only execute if I right click on the icon and click either open or run as administrator. The program name associated with the icon will display when I hover over the icon.
Is there any fix for displaying the actual icon picture? I have more programs that I use daily than would fit on the task bar. I don't want to clutter my desktop with icons. The shortcut bar allows me to organize my program icons in different task bars so I would like to continue using it.
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Sep 7, 2015
In 2008, I purchased 2 DVD copies of Office Home and Student 2007. This means that I have a total of 6 activation of the program. (Office 2007 and 2010 give you 3 licenses per DVD, while 2013 only gives you 1)
Over the years, I've upgraded computers, hard drives, reformatted, etc. etc. and all I've done to "unregister" Office 2007 from my computer was to simply uninstall it from Control Panel whilst connected to the Internet. I always did this, in hope that I would be unregistering my product key. Upon reinstalltion, I could always reactivate with no problems. (Except for a few times where I've forgotten that one of my DVDs had ran out of the 3 licenses, and that I had to use the other one to activate).
However, now, I'm curious if there's a way to check how many activation I've used, and also, if there's a way to "clear" all 3 activation on both DVDs in order to "start fresh". How to do this with Office 2007?
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Oct 9, 2015
I am missing the icons for a few pieces of software, such as office, i have tried resetting the icon cache, to no avail
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Mar 5, 2016
Going from W7 to W10 with MS Outlook is really dragging.
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Nov 25, 2015
I have tried various methods to uninstall this app - all failed with the error above. I want to uninstall it because the update in the windows store keeps failing and I don't need it.
So far I have tried pretty much everything I have found via google, including the regedit process of clearing the store cache, but even that did not work.
At a loss now, how to remove this app completely?
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Nov 13, 2015
I tried to restart my PC. Nothing happened. I tried also to press change but nothing shown. I tried to uninstall it but it says "Access is denied."
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Aug 19, 2015
Running W10 pro...with office 365 Outlook/Excel etc...
Opening an excel file within an email gives me 'corrupt' file. If I save the file I will be able to open it up *sometimes*. I have tricked the OS into opening the file by printing from the email attachment and then clicking 'save'. Sometimes that will actually open the excel file but not always.
I even installed excel previewer for mobile and confirmed that excel (desktop) was the app to open excel files but that did not work.
This is happening with Word as well.
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Nov 22, 2015
Office (2016) worked fine until I upgraded windows 10 to TH2 then stopped working and now crashes on startup. I have tried the quick repair and the online repair and even clean installing the program finding out that it still crashes.
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Nov 27, 2015
We've got a main info@ email address (which is actually just my own as the boss, not currently a shared mailbox), then a few name@ addresses for individual staff members. Email is through 365 but we all use Outlook desktop as opposed to the webby version (well, 99% of the time anyway).
I want to grant the various staff members permission to be able to 'send as' info@ without actually sharing the whole info@ mailbox. Can that be done?
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Nov 26, 2015
PROBLEM: MS Office 2013 can't save files anywhere except in OneDrive (which I don't want to use).
BACKGROUND: Win10 upgrade on Alienware 17 R2 (2015 model) from 8.1 went well - no errors.After using for a few days (normal shutdown / startups), used MS Word to create a document.
Created my documentWent to file save dialogue, typed in filename e.g. "status update.docx".Almost immediately, the MS Word file save dialogue popped back up with the same filename, but now appended with a "1" e.g. "statusupdate1.docx" and received an error message (1st clue things aren't right)Hit 'Save' and everything looks okay except the document name shown at the top of MS Word is "Document1" (2nd clue things aren't right)Choose 'File, Close' and dialogue "Want to save your changes to Document1?" pops up (3rd clue)Choose 'Save' and "statusupdate1.docx" appears as the filename -- no matter how many times I hit 'Save' the 'Save as' dialogue keeps coming back with the "statusupdate1.docx" filenameI'm forced to choose 'Don't Save' in the dialogue to exit MS WordI CAN'T save in docx, docm, or doc in any location EXCEPT OneDriveI CAN save rtf versions everywhere
ACTIONS TAKEN:
Checked the web for fixes but didn't find any that workedRan sfc /scannowRan dism /Online /Cleanup-image /RestorehealthChose to completely remove MS Office 2013 and reinstall (used Microsoft's MSO total removal tool which removes all registry entries in addition to removing the files)After re-installation, experienced the same problem with MS Excel files (new problem after remove/install cycle)Checked out Microsoft's Known Issues with Office and Windows 10, but no joy - [URL] .... Now every time I use Word, it also tries to save normal.docx which it can't save, and which takes multiple steps to finally abandon saving. Since word is used by Outlook, it also means that I have the normal.docx style sheet issue when composing mail or opening attachments. Installed Office 2016 in trial mode. No change. Exactly the same problem with Office 2016 as Office 2013.
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Sep 26, 2015
I installed Office 2016 and a random file appeared directly on the C drive in no folder. The file is called, "WindowsMSUIGHUB.tt2". know what this file is and if it's just some temporary file I'm safe to remove? I don't really want this file here as it looks ugly but I don't want to remove if it it's required for anything.
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Jan 24, 2016
I do not need Microsoft Office that came with Win 10 is it safe to uninstall it from Programme and Features in Control Panel?
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Oct 14, 2015
retrieving a Microsoft office product key.
I'd upgraded my sister's laptop from Windows 7 to Windows 10 without saving any of its files (clean install). Now I was told that she does not know her Microsoft office keys.
Is there any way for me to retrieve the keys? It's a student key which was given by her Uni and she does not keep the keys.
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Dec 28, 2015
I installed Win10 when the upgrade became available...all seemed well until recently. I am using Office 2007 and when i try to save documents, ie; excel or word, i am told i am unable to save to the document folders or previous .xls folders that i had created. The system will let me save the file to the desktop...then i have to drag and drop into the designated folders...with a prompt telling me that i need admin privileges. What gives with this?
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