BSOD :: Black Screen When Logging Off Or Switching Users
Oct 12, 2015
I cannot give a lot of details about the PC because it is not mine and the user does not want to give a lot out (not sure why). However, it has Windows 10 64-bit and is very powerful (i7, 16 GB ram, 2TB hdd). Whenever I go to switch users or log off, the screen goes black. There is no cursor and the keyboard buttons stop working (i.e. light for Num Lock doesn't light up). The only way to get back onto the computer is to force shutdown by holding the power button. There are no problems with the initial boot or login, only when you go to "switch users" or "log off". The computer resources are not being taxed and the heat is in control. I do not receive any BSOD, only a black screen with no response.
I have tried:
- Removing an update from Windows 10 that caused boot loops
- Rolling back video driver
- Installing NVIDIA driver updated 10.7.2015
- Ran sfc /scannow (found errors but couldn't fix it)
- Ran DIMS after and it found nothing to remove
- Ran dskchk and did not have any problems
- Searched over five hours for a solution
- Changed power settings to never sleep for: Display, PC, HDD
- Disabled USB service that was causing a different issue
- No egregious problems in Event Viewer
- I checked registry for proper paths before and after sleep mode/shut down/boot and that was also fine (explorer.exe I believe)
My friend says that, in no way, will he reload Windows 10 because it was just recently loaded and was working originally.
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Attachment 41142
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