BSOD :: Computer Freezes During Video Playback In Any Browser
Nov 4, 2015
I have recently upgraded to Windows 10 from Windows 7, and have found 1 very annoying problem, any time a small video plays on a website in any browser my computer completely freezes. I cant move the mouse pres Ctrl, Alt Del. nothign works i have to hard reboot my PC. 1st i had thought it a video driver issue so have updated them but yet it still happens, i have played videos through Plex and have watched a few episodes of a show back to back and no problems it only seems to happen in a browser.
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Sep 3, 2015
Ever since I installed Windows 10, the video playback is choppy and at times freezes in any browser ( Edge, Firefox or Chrome)
I can view videos with no problem in VLC media player, the problem is when watching video in a browser.
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Jan 10, 2016
I have a problem with my computer that it automatically freezes most of the time and I have to turn off the power, and when I starts the cpu again, then 1 short beep and 1 long beep occurs. Also, sometimes the computer also displays BSOD's. The most common was UNEXPECTED_KERNEL_MODE_TRAP. Also KMODE EXCEPTION NOT HANDLED , and PAGE FAULT IN NON PAGED AREA occured recently.
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Oct 27, 2015
Since I've updated from windows 7 to windows 10, the computer occasionally freezes for about 10 to 30 seconds and nothing but the mouse pointer works.
It happens every now and then but mostly a few minutes after the computer has started and then every now and then. If it freezes in the middle of a download for example, the download simply continues after the freeze ends.
I have scanned the PC with numerous anti virus applications such as ESET NOD32, Malewarebytes and Norton.
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Aug 4, 2015
I keep getting BSOD and random freezes that make me unable to use the computer, so i have to restart it and hope that won't happen again. Happens randomly, there is not an specific trigger to this. Leaving the minidump file to make it easier!
==================================================
Dump File : 080415-8234-01.dmp
Crash Time : 8/4/2015 10:48:25 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
[Code] ....
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Mar 5, 2016
If I play a video on MPC its fine, but if i play a YouTube video or Facebook video it flickers...is there a fix for this as ive literally fresh installed this 2 days ago and nothing but problems with it and thinking about loading my win7 backup back on.
running latest nVidia driver
edit: also youtube videos 60-70% of the time wont play straight away and have to wait 10 seconds
system is 3.6Ghz Core-i5 / 8Gb / GTX650 / Samsung 850 EVO 250Gb
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Aug 11, 2015
the only real problem I am having sense upgrading to win10 (from win7 home) is the first time I open a video in IE 11 or Edge the audio is fine but the video is a green blur. If I close it and reopen the video all is good.
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Oct 3, 2015
Having recently updated to Windows 10, I am astonished (annoyed) to discover Windows 10 does not play WMV video files, particularly those created using Windows Movie Maker. There doesn't seem to be very much advice on this on the net and the following is short list of the tried and failed suggestions:
•Turning on/off WMP through Control Panel>Programs>Programs & Features>Turn Windows Feature On or Off.
•Repeating the above then restarting my laptop twice, after which running sfc/scannow at the Command Prompt.
•Disabling / enabling "Turn on DirectX Video Acceleration for WMV files" in WMP Options.
•Troubleshooting Fix via Control Panel>All Control Panel Items>Troubleshooting>All Categories>Windows Media Player Settings - this just returns the message "Configuration settings might be set incorrectly" - but doesn't expand on what settings are wrong.
I also came across this "FIX: Updade to enable DirectX Video Acceleration (DXVA) of Windows Media Video content in Windows Media 10" at [URL] ....
However after downloading the 'fix' (Download the WindowsMedia10-KB888656-x86-Global-ENU.exe package now.) it doesn't install - instead I get the error message "Not enough storage is available to process this command."
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Nov 15, 2015
I can't watch 4k youtube videos. It lags really bad.
I'm getting DL 92 Mbps.. [URL] ....
I've tried changing DNS, resetting router (but im hooked on ethernet), Tried all browsers from chrome. firefox, and Edge.
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Aug 27, 2015
I'm on a Sony Vaio Pro 13 running Windows 10 64bit. Ever since upgrading to Windows 10 I've been experiencing strange horizontal distortion on the right half of the screen while viewing videos through any internet browser. The issue seems to be confined to YouTube ads (actual videos themselves are fine), news websites, and other websites whose video encoding is presumably similar. I've attached a fairly shoddy image I took with my phone to demonstrate the issue.
I have upgraded and tried reinstalling any driver that I thought was feasibly connected to video playback to no avail.
Attached Files : dodgy.JPG 57.39KB
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Jan 19, 2016
So, Alienware sent me a replacement M18 last week with better specs than my old one. I had this issue on the old one, but chalked it up to the other problems it had. This laptop has been in my hands since last Friday. The issue is, video play back of any kind, any browser and any app causes the entire system to hang. It forces me to do a hard reset every time. Everything else works perfectly. Absolutely no issues with any video game. I thought it was maybe gfx related but nVidia said it wasn't and get with Alienware.
Before I went to them, I thought I would try microsoft support techs... After remotely connecting they suggested a fresh install of the os. So now my pc has a completely fresh install of the os and still has the problem. The issue happened before and still remains after updating all drivers. I just finished talking to alienware support. They connected remotely, checked all the drivers, ran several diagnostic tools and said everything looked perfect. The tech suggested the cpu is spiking in temp and they would send someone to replace the heat sink.
But the monitoring software he used shows the temps to be around 68C to 75C even when I recreate the issue and it hangs the last reading is normal. So I don't think their solution is correct. I'm attaching the Sysnative BSOD Dump + System File Collection App and Administrative Events. In this info, I recreated the issue at 10:50am according to the computers clock. It just doesn't make sense that a brand new computer would have this problem, especially when everything else works just fine.
Attached Files
Administrative Events.zip 53.68KB
DESKTOP_HV7SDAC_1_19_2016_11_00_46_AM.zip 360.56KB
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Oct 11, 2015
For some backstory: I built this computer in late Feb of 2015. Over the last 5/7 months (two of which - July and August - I wasn't around to use it) and have had several issues with it since
Early March - Random BSOD relation to Shadowcopy files (reinstalled OS, issue ceisted)
Early September - Several random BSOD due to GPU drivers (uninstalling and reinstalling the drivers in Safe Mode - doing so in regular boot mode caused a BSOD - fixed this)
Late September - Single, random BSOD again. However, the computer could not get past the Windows Repair Environment (reinstalled the OS, issue ceisted)
Now - random freezing every few days to as often as once every few hours. This is my current issue. These freezes will occur suddenly and with no warning. One second I'll be watching a video, browsing, or playing a game then the next I'll be stuck. Any audio will loop constantly and the screen will be stuck at the last "frame". I've left it for as long as 30 minutes and it will not crash or bluescreen. The only option is to simply hold the Power button.
The event viewer will not have any error or warnings at the time of the freeze but will only have the error regarding the computer shutdown being forced at the time I hold the Power button. I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?
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Oct 12, 2015
Any video that I playback that is on one of my HD/SSD pauses but the audio continues, then after 10-15 seconds the video cuts to where audio is or fast forwards. Does not happen with short clips but with movies or tv episodes.
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Sep 29, 2015
This began when I was having issues with my headset and I decided to just uninstall all of my sound drivers, I manually installed my headset drivers and Windows installed the rest on it's own. I then found out it was just the usb port so I plugged my headset into a different one and all was good there...
The problem now is that the sound in my monitor(TV) will randomly just stop working and videos will start to stutter unless I switch to a different playback device, even when I go to do that the sound window takes a long time to open and can be unresponsive.
Uninstalling the driver and restarting my computer fixes all of these problems momentarily but they inevitably come back.
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Jul 29, 2015
I am running Windows 10 Home 64-bit. I have an Intel HD Graphics card and a NVIDIA GeForce GT 735M. I have had an issue for a couple of months when viewing videos or footage from my built-in camera. Half of the screen appears fine, but the other half is filled with horizontal blurring bars. This happens with a lot of videos, but some appear okay. The attached image is an example from today on YouTube.
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Feb 11, 2016
I upgraded from w7 to w10 a few weeks ago. Since doing so it crashes what seems like 100% of the time when I stream video from certain sites.
Youtube is fine no problems. But bbc iplayer for instance, within 30 seconds the PC just freezes... no ctrl+alt+del option... the pc is just dead and stuck. I have to manually shut it down and restart it every time.
Other sites I'm trying to stream from have the same problem.
I'm hoping there is a quick fix, update, driver or solution I can find rather than doing a clean install because I'm planning to build a PC soon so don't want to have to go through the clean install and downloading/installing all my programs and losing program data with this PC and then the next one too. I'm going to give this PC to family so will be happy to do the clean install at that stage.
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Nov 6, 2015
I'm pretty sure the problem originates from the Windows 10 driver for Intel HD Graphics. In short while playing video the system will occasionally hiccup and freeze for a minute or two and resume like nothing ever happened. The mouse works but keyboard, mouse clicks, touchscreen everything else including CTL ALT DEL are unresponsive. Never had this problem in 7 or windows 8, no errors recorded in the system log.
Majority of the time it occurs when playing video through VLC and through Chrome or Edge, sometimes but rarely it will freeze while in Visual Studio. I think it is a graphics driver problem mainly because Visual Studio would freeze a lot until I turned off graphics hardware acceleration.
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Aug 8, 2015
I have this BSOD while playing youtube.
crash dump file: C:WINDOWSmemory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x109 (0xA3A01F5A6788B6B1, 0x0, 0x4CA3D042862E2DA4, 0x101)
Error: CRITICAL_STRUCTURE_CORRUPTION
Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
KELVIN-PC-Sun_09_08_2015_113755_86.zip
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Oct 1, 2015
I was using Windows 8.1 and after upgrading to 10 I get regular freezes and the computer just stops sometimes. I think this is normally just after booting up. Do I need to wait five minutes for it to get going before I try and do anything?! This is not normal, my PC was fast and responsive before the upgrade.
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Jan 2, 2016
I got this new pc for christmas which came with 8.1, which I hate. So I did the free 10 upgrade but now run into many new problems. Many of my favorite programs are not yet compadible. Discs burned from previous operating systems and usb drives formated for previous OS will not boot. Simply freezes computer when I insert them O.o. Also had some random crashes and I just wanna downgrade to 7 and be done with this so I can finally start using my new pc.
I enter a windows 7 64 bit ISO burned from a friend and again it just freezes the computer on load. So eventually I borrow my friends genuine windows 7 64 bit disc, and now when I try to load it gives the message "cannot install 32 bit version on ECF system" or something like that.Would I have better luck downgrading to 8 and then trying to get 7? Why is 10 recognizing this genuine 64 bit disc as a 32 bit version??
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Nov 10, 2015
The issue I am having is the computer is freezing when I am playing games or have multiple instances of YouTube open. I get no error message and have to do a hard restart of my computer. I get no error messages or any indication of what the error is. I think its a graphics driver issue, a cpu issue, or a HDD issue.
My specs
AMD 9590 processor
3 year old Seagate Barracuda 1 TB HDD
16 gb Kingston Black Fury RAM
Gigabyte 990 Motherboard
Rosewill 850 watt power supply
R9 390 graphics card
Everything is new except for the hard drive, I kept that from my old computer. I did not have this issue on my old computer.
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Aug 13, 2015
So I just installed Windows10 - all works well.. installed Steam and Chrome.
I go to install new AMD drivers as well as my Logitech drivers for my G400s mouse and my computer freezes.. cant move cursor, can't ctrl-alt-del - I've tried a million times.
My PC is not OC'd.
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Dec 24, 2015
my computer will randomly freeze without any warning. I've tried a lot of things to find the source of this issue, I tested my gpu my cpu and my ram, none of them are the reason. And from what I've noticed i'm not the only person with the issue and the issue seems to be common to windows 10.
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Mar 15, 2016
Friend of mine bought a new computer for his son and i built it together. The specs are as follows:
HDD: Samsung 850 EVO Series 250GB
PSU + Case : Cooler Master Elite 310 Silver / Black - EVGA 500W White
GPU: Gigabyte GeForce GTX970 G1 Gaming 4GB
Motherboard: Gigabyte GA-B150M-DS3H DDR3
Memory: Crucial BallistixSport 2x4GB 1600MHz
HDD2: Seagate Desktop HDD 2TB 7200RPM
CPU: Intel Core i5-6400 2.70GHz
Fresh install of windows 10.
Everything boots up fine, i get into windows and drivers etc gets installed, then suddenly everything freezes completely, no bluescreen, no event viewer errors, just basically "stop" and nothing works.
I tested this so far:
Disabled all onboard stuff in bios, tested to reinstall the windows about 10 times, tested 1 piece of ram, 2 piece of ram, and ram from another computer, same with GPU and HDD's and PSU (basically swapped everything from another computer except motherboard and CPU, still same thing happens).
What puzzles me is that the computer works 100% fine, nothing seems wrong, then it suddenly locks completly. all temperatures are fine, all performance is up to par, everything seems in order. Games run at max fps etc (if i even manage to start em before it freezes).
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Sep 25, 2015
My Windows 10 Machine has gone into a freezing state tre times today. And I have to do a Hard shutdown to get it back up.
I taught to my self 2 times is a coincidence and 3 is a pattern!. The thing is, I haven't installed or updated anything on it for the past few days.
Ive attached all the log files ....
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Aug 17, 2015
I am experiencing a consistent issue with Windows 10 where the computer runs okay, but then it suddenly freezes where I cannot do a thing. So I am not able to save my work or project I am working and lose all my data that I was working on. I then have to reboot the system to get Windows operational once again.
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