BSOD :: Computer Not Booting - Hardware Errors
Jan 25, 2016
I am currently trying to troubleshoot my computer as it has recently stopped booting up.
For months now, I have been having intermittent issues with BSODs, 'hardware errors' (in the reliability monitor) and freezes on multiple installs of Windows.A few weeks ago, I installed a new graphics card (Asus GT610 2GB) which replaced integrated graphics. Also, at the same time as installing the graphics card I 'refreshed' Windows 10 and installed all of the latest drivers.
All was running fine for a few days, until the computer simply refused to boot one day. When ever I try to boot now, the Windows startup screen simply hangs and never does anything. Safe mode simply boots to a black screen.I have tried to run linux live cds and Windows disks. All of which often fail to boot (they just hang on the startup screen).
So far, I have tested my ram with memtest86+ (8 passes) and hard drive with seatools (long test passed). I attach the last version I could get of the BSOD logs (the folder is slightly outdated as obviously I cannot get any logs now!)...
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Feb 10, 2016
I am using Dell inspiron laptop (pretty old one) which started acting weirdly. Upon examining, there was a problem with HDD so I had it changed.
As soon as I got new HDD installed and installed Windows 10 on it, computer started acting weird again - slow startups, random freeze etc.- but it was running ok and I was fine with it. But earlier today, it suddenly displayed BSOD and crashed when it was idle. Now to the main and the funny part, it does not boot anymore. To elaborate, blank screen appears after BIOS screen (right when the logo of windows should be displayed) and it remains blank for several more minutes before the logo and spinning dots magically appear, it doesnt disappear thereafter.
I figured, I could run startup repair or some other tool to solve the problem by booting from the DVD of windows 10. Now for this one, the logo appears with the spinning dots which disappears after a while like it should. And after it disappears, blank screen persists thereafter. Dumbfounded, I tried booting from a USB stick of Windows 8 I had which gave the same problem.
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Aug 26, 2015
Just to preface this I have not received a BSOD when this happens so I hope I'm still posting this in the correct location. However my laptop just freezes completely and I have to do a hard shutdown (holding the power button until it shuts off) whenever I wake my laptop up from sleeping or even when I cold boot it.
I have checked Event Viewer and I see that I have a couple of recurring errors, the first being:
"DCOM got error "1084" attempting to start the service lfsvc with arguments "Unavailable" in order to run the server:
{08D9DFDF-C6F7-404A-A20F-66EEC0A609CD}"
Wit the second being:
"The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start."
However I am able to boot into safe mode just fine, even safe mode with networking and everything behaves normally. I can't for the life of me figure out what is going on ...
I forgot to add that I did the upgrade from Windows 7 originally and had the problem so I figured it might have been an issue with the upgrade itself causing some kind of problem so I did a clean install of Windows 10 Pro on it and the issue still existed afterwards as well.
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Aug 27, 2015
Just to preface this I have not received a BSOD when this happens so I hope I'm still posting this in the correct location. However my laptop just freezes completely and I have to do a hard shutdown (holding the power button until it shuts off) whenever I wake my laptop up from sleeping or even when I cold boot it.
I have checked Event Viewer and I see that I have a couple of recurring errors, the first being:
"DCOM got error "1084" attempting to start the service lfsvc with arguments "Unavailable" in order to run the server:
{08D9DFDF-C6F7-404A-A20F-66EEC0A609CD}"
Wit the second being: "The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start."
However I am able to boot into safe mode just fine, even safe mode with networking and everything behaves normally. I have tried a clean install as this started happening after doing the upgrade from Windows 7 so I figured a clean install would clear up the issue if it was an issue with it upgrading.
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Nov 16, 2015
I downloaded and installed windows 10 home premium version on my desktop. The blue screen have been annoying me time by time when I'm using OS properly. There are several errors shows up every often, such as bad pool xxxx, page management, no area paged found. I tried reinstalled OS but the problems still exist. How to solve those errors. Someone said its caused by the drive software which I don't know how to pick it up from so many drive tools in my system. By the way, is there anyway to solve problems directly except downloading new OS version again?Currently running home premium 10240
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Jan 19, 2016
I purchased a new NUC6i3SYK last week. I have installed a 250gb Samsung evo 850 M.2 HD and 1 8gb stick of Corsair PC4-17000 DDR4 Ram.
Windows 10 is a fresh purchase and install downloaded direct from MS.
The Nuc worked fine with both the HD and Ram being recognised and W10 installed fine. I loaded the drivers from the Nuc support page and then updated Windows. Everything still fine. Then I proceeded to install other programs and went to bed.
Next morning the PC had crashed and failed to restart. After searching the net for possible cause I decided to reinstall Windows 10. This time i didn't load any drivers and the PC was NOT able to connect to the Internet because I thought one of the updates may have cased the crash.
PC was still unstable and crashed often to the point it was in a BSOD loop. I then reinstalled Windows 10 again and this time I installed the LAN driver only and Windows 10 updated itself. It stayed on for 12 hours and has now gone into a BSOD loop again.
The BSOD error message changes but the main ones seem to be
Memory_Management
irql_not_less_or_equal
0xc000021a
Throughout this process I have:
Run Memtest86 for approx 20hrs with no errors
Performed a disk check
Installed samsung magician to confirm HD firmware is the current version
Updated the BIOS to current version
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Nov 14, 2015
When starting my PC up it often yields a BSOD, which automatically restarts the PC and then enters windows fine. I have had no other BSOD apart from when booting up my PC.
The errors also differ greatly, such as:
PAGE_FAULT_IN_NONPAGED_AREA
IRQL_NOT_LESS_OR_EQUAL
KERNEL_SECURITY_FAILURE (FLTMGR.sys)
I'm pretty sure there are more variants, that I just havn't seen or can remember.
Here are the system DMP files and such: DESKTOP-CL9ID6S-14-11-2015__91352,43.zip
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Dec 5, 2015
I have random freeze and BSOD with various errors.
dumps as requested by stickythread are attached.
The problem was caused by the motherboard (BIOS P1.90), it seems that does not support 8X4GB ram modules. I have removed 4 modules and the problem has disappeared. I do not think that the memory modules are defective because memtest found no error.
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Aug 9, 2015
I've upgraded to Windows 10 about two weeks ago and it's been going smoothly until I've gotten three BSOD in the span of less than 12 hours. I'll include the Dump files here too ....
Drive link: [URL] ....
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Mar 5, 2016
Windows 10 Pro 64-bit
Nvidia GTX 570
ASUS P8Z77-V
Intel i7-3770k 3.50 GHz
Starting Monday (I think) I started getting artifacts all over my screen then my computer would crash and restart (sometimes the artifacts would persist during the boot screens, which would force multiple restarts before I could even log into Windows). I was not in any situation with heavy loads on either the CPU or GPU. This happened multiple times. Eventually, it started giving me a BSOD and one of these three codes: "DCP WATCHDOG VIOLATION", "TRD VIDEO FAILURE", or "DRIVER IRQL NOT LESS OR EQUAL". Of all the dumps I got, the consensus from WhoCrashed is that it's the Nvidia kernel driver nvlddmkm.sys (in some cases it was dxgmms2.sys). My drivers were up to date at that point.
Two days ago I was told by the Nvidia chat "support" to use Revouninstaller and roll back my drivers to those from December, which I did. It took a lot longer, and it didn't actually crash, but I got artifacts again, the screen froze then flickered and came back, and then an error message came up saying that my Nvidia kernel driver had stopped working and recovered. At that point, I turned off for the night and went to bed. Yesterday I was able to use my computer for several hours without any problems, but just as I was about to turn in, it artifacted and crashed with a BSOD and one of those three codes above (can't remember which).
I ran a full scan using Windows Defender. It got about halfway done, then stopped. I couldn't start it again (gave error 0x8007139f). After a restart it would scan, but I'm convinced it didn't finish again (I was working on my laptop while it was scanning so I wasn't paying complete attention, but what took 30 minutes to get halfway before, "finished" in less than 10 minutes). I'm not convinced it's an infection yet, but I guess it's another things to check for if it turns out WinDef isn't cutting it.
NLGR-2012-Fri_03_04_2016_224348_10.zip
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Feb 23, 2016
I started getting some BSOD errors after updating to Windows 10 from 8.1. Windows 10 updated a couple months ago, and since that update I get bad pool header crashes multiple times a day. I used the DM log collector and attached the file.
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Nov 4, 2015
I am usually pretty self sufficient when it comes to building/troubleshooting computers, but i am at a complete loss on this one.
So, I rebuilt a PC for a friend with a bunch of new parts and it started crashing about a week after he took it home (specs below). At first it was crashing ALL the time...playing games, watching twitch, anything. It would just randomly do a hard reset and restart normally without any sort of error codes, pop-ups, or even a bsod. I really mean random too, i desperately tried finding some consistency to the problem, but no luck on that.
Long story short, i have tested and swapped just about every part in this computer (except for the dvd drive). I have ran Memtest overnight on several occasions with no errors. I have checked and rechecked all bios settings and nothing is overclocked, memory timings are all dialed in correctly. Temperatures have not surpassed 55C on the CPU, and 70C is the max on the GPU. I have done a completely fresh reinstall of Windows 10 Pro 64-bit, and installed several different versions of drivers (and yes i cleaned out the old files after each uninstall). I unchecked that little box that auto restarts on system failure.
All of this, among other things i can't quite remember at the moment, have only slowed down the crashing to a minimum. After installing a new ssd and installing slightly older drivers, it seems to have cut down the crashing quite a bit. Right now it has reset twice in the past 24 hours, and it has only happened after exiting games, specifically BF4 and Garden Warfare.
I have checked the Event Viewer several times and three things pop out at me.
1) Kernel-Power (event id:41)
2) Whea-Logger (event id:20, AMD Northbridge)
3) bug-check (event id:1001)
It seems like it is trying to tell me there is a fatal error with the CPU...but i have pretty much ruled out every possible hardware issue there could be at this point, including lack of power and bad video cables.
iI want to say it is a driver issue of some sort...but i am running a barebones OS right now with only the essentials running, and i have tried several different driver versions to no avail.
Here's the specs, Debugging files are attached.
Windows 10 Pro 64-bit
-AMD FX-8120
-Gigabyte 78LMT mATX mobo
-2x4GB G.Skill Ripjaw X 1600Mhz 9-9-9-24
-Corsair CX 600w Bronze
-MSI GeForce 960 2GB (355.58 driver installed, graphic and audio drivers ONLY)
-OCZ Trion 100 120GB SSD
-WD Blue 1TB 7200rpm HDD
-Enermax Ostrog case w/ several 140mm fans
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Feb 10, 2016
So when the th2 update first became available i updated and was getting daily BSODs i went through and checked everything some were saying it was most likely memory corruption. I rolled back to see if it would stop blue screening and it did was stable for a few months. I figured Nvidia or most drivers had to be compatible by now and i wanted some of the bug fixes from 1511 so i updated again using an msdn ISO i had access to. Since then daily Blue Screens are reoccurring, I don't know if i buy that my hardware has gone bad as it's 100% stable under base Windows 10.
I can add a link to the .dmp file later tonight when i get home but for now I will include the descriptions of the BSOD.
CRITICAL_STRUCTURE_CORRUPTION
Ntkrnlmp.exe
I was remoted in from work and ran an SFC /SCANNOW it found nothing then the PC BSODd again so i can't upload the dmp file till tonight.
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Oct 29, 2015
I've been getting a lot of BSOD errors recently but always within a minute or so from starting my computer up from sleep. The messages seem random, but one time I noticed graphical glitches before the BSOD so I have a suspicion that it may be related to the graphics card/drivers. If it doesn't crash within the first few minutes, it seems to be fine.
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Apr 14, 2016
I tend to get a BSOD when working in visual studio, often when doing something requiring heavy processing but occasionally simple things. The BSOD simply says CRITICAL_PROCESS_DIED. In googling, it seems that might be a driver error. I tried running the verifydriver, following the directions of a windows post I found, which caused the computer to bluescreen before loading windows every time with a driver error that did not specify a specific driver that caused the problem. I'm hoping that will be somewhere in the minidump that should be within the attachment (created by following the posting directions). I was not able to figure out from the minidump what driver might specifically be the problem, if I'm even barking up the right tree about a driver issue in the first place. There doesn't appear to be any minidump from the critical process errors unfortunately.
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Jan 23, 2016
how do i get rid of logging in on Windows 10 when booting up my computer. Every time I reboot I have to log in.
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Feb 9, 2016
I recently built a computer about two weeks ago. Everything had been great up until today. These are the following error messages that occur about 10 seconds after seeing the windows 10 desktop and all the way until the starting of windows.
Bad pool caller
Bad pool header
System service header
Dpc watchdog violation
Kmode exception... (I couldn't get the rest)
I have about 10 seconds of desktop before a error message or a freeze. I've tried safe mode and it locks up, ive tried trying to repair windows from the boot disk and it loads forever or locks up. Maybe the two week old hardrive has failed?
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Jan 18, 2016
Ok . I am getting random system lockups, can happen anytime. Sometimes using when using chrome or just on desktop. Happens most often when windows is on login screen, or sometime right before windows loads. Playing any game I have will cause crash to desktop. Crash time varies from game loading screen to playing game for a few minutes.
So far I have reinstalled windows 3 times. I have replaced motherboard because it crashed during bios update, thus ruining mobo, tried different power supply also. After installing windows I have installed latest drivers that I could find, didnt seem to make any difference from the drivers that were loaded when windows was first installed. I did notice that after I installed pc matic I got constant BSOD, So I uninstalled it. fewer BSOD But still have lockups and game crashes.
I have ran memtest for 24 hours with no errors, also ran tests on ssd and hdd drives with no errors.
AMD fx9370
asus m5a99fx pro 2.0
16 gb ram
Amd radeon R9 200
sandisk 120gb ssd
toshiba 2Tb drive
LG dvd drive
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Oct 2, 2015
I know it says to install and run the program in the sticky but i can't get into windows
PC has been running fine until recently. I have been getting occasional random BSOD errors over the last few days which I didn't think much about, but today I started getting a lot of them, occurring a few minutes after boot. After a few restarts I then started getting a black screen with cursor when the login screen should appear. The jingle still sounds. Some of the BSOD errors I wrote down.
Bad pool header
PFN corrupt
Memory management
0xc000021a
The black screen will not respond to CTRL ALT DEL etc. I tried following steps on some posts to enter password blind by pressing space /ctrl but this does not work for me. The screen stays on indefinitely.
I have also tried chkdsk on C drive. No errors. I tried system restore, but it says I have no checkpoints. I thought I did have it switched on but I guess not.
I tried start up repair but it says it cannot fix the problem. I don't have a system image either (I know, I'm a fool). I tried safe mode and low res mode. Same black screen just with a larger cursor.
Apart from reinstalling windows again, i can't think of any other things to try.
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Jan 23, 2016
My two and a half year old pc, after switching graphic card, started to get BSOD about two weeks ago, saying Whea uncorrectable error. I did some research, and tried resetting CMOS, updating BIOS, and memtest86 to see if my rams are done. I also used some intel tools to check if my cpu has problem, but there was no signs. I thought about updating my drivers, but nothing worked. I did not oc my cpu, and it was at safe temperature while gaming, around 50-65.
I got really confused, so I decided to reinstall os, I cleaned out everything with a fresh install. My pc worked well with no BSOD for a week. I did not copy any of my backup files on my external hard drive to the reinstalled pc, and now while I was playing game(assassin's creed syndicate this time) , it happens again, still WHEA UNCORRECTABLE ERROR. I am confused that it does not seem like driver or software issues, so would it be hardware issues?
How to read dump files or anything and can't seem to solve it.
DESKTOP-59ETHHV-Sat_2016_01_23__00527_75.zip
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Sep 12, 2015
Upgraded from Windows 8.1 Pro to 10 Pro. I think I took care of the update bug so I don't believe it is the issue.
Updated GForce Drivers after using DisplayDriverUninstaller.
SSD C: Drive firmware updated.
Ran Memtest86+ on each stick for 8 passes with no errors.
Updated audio drivers.
Updated network drivers.
Updated SATA drivers.
Ran Windows Defender Full Scan with no findings.
Ran Malwarebytes Full Scan with no findings.
It happens when I play games. I ran one 3DMark test with no issues. Ran it again and it reset as it normally does. I ran Furmark for 5 mins with no issue.
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Aug 14, 2015
I have this issue for about a month already. Starting with Windows 7 I thought the problem would resolve itself once I switched over to Windows 10. Sadly I was mistaken, IRQL_NOT_LESS_OR_EQUAL and KMODE_EXCEPTION_NOT_HANDLED BSOD occur every day when I startup my computer and try to watch a stream or video. After the computer rebooted it just crashes again (sometimes after I try to watch a stream/video and sometimes it freezes when I just open Google Chrome). It takes me 2-4 reboots every time until I can do anything on my computer.
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Jan 20, 2016
Recently, my computer has been very strange... I have been having unwitnessed BSODs (showing up in the reliability monitor), lots of hardware errors in the reliability monitor and multiple programs stopping working. The troubleshooting steps I took to try to solve these issues were: updating all drivers, testing ram with memtest86+ (8 passes OK), testing the hard drive with Sea Tools (all ok) and refreshing windows 10.
A couple of days ago, I experienced my start menu, Cortana all "apps" etc. not working. So, I logged off, only to find a black screen with a cursor! The only way to turn off was to do a hard shut down. After turning back on again, I got the usual windows start up screen and normal "AVG watchdog starting up" text (see attachment). However, my computer freezes at this stage. AVG stops at finished and the computer freezes!
After trying to boot into safe mode, I simply get the black screen and cursor again.
Luckily, I have all files backed up and other computers to use, but I am really concerned about the root cause of my problems as I have had similar errors in previous installs of windows.
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Sep 21, 2015
Today, Windows 10 decided to act up.When I turn on my computer, it boots my UEFI interface, the Windows 10 loading screen with the spinning dots and then a black screen with no cursor.
It's not my 7870 or monitor as I tried it using the motherboard graphics and my other monitor.
In Windows 10's troubleshooting menu, System Restore won't work because of some file being deleted.Startup Repair requires a successful boot to enable Safe Mode, which I can't.Resetting with all files intact gives me the same result.Rolling back to Windows 7 is impossible due to Windows 10 deleting all my Windows 7 files.
What do I do aside from formatting?I need the files inside that HDD.
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Aug 22, 2015
I'm trying to install Windows 10 clean install on my laptop via USB. I've gotten to the point where I'm configuring the hard drive and I got the message in the title "Windows cannot be installed to this disk"
I then deleted the existing hard drive and had roughly a TB of unallocated space. Created a new partition and formatted only to get the same message.
Background: Purchased an HP Elitebook 8460p a month ago running Win7 Pro. Can't quite remember how it was running when I first started it up. I upgraded to 10 a little over a week ago using window's upgrade. Immediately I felt it was running really slowly. I have 10 on a desktop which runs really smoothly. I checked and found that the laptop was consistently running at 100% disk usage. I looked up and tried various different fixes to the 100% disk usage problem including removing BITS and superfetch.
I felt that maybe there was a problem with Win 10 on the laptop so I used the native revert to 7 program in windows 10. I found that even in 7, the computer was running terribly slow. I decided to just do a clean install of 10 and here is where I am now.
Specs:
Intel Core i5
8GB DDR3 SDRAM
1TB HDD
I've read other threads here and elsewhere regarding the SATA device mode changing from IDE to AHCI. I just checked and it is already set at AHCI.
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Sep 9, 2015
experienced it today when rebooting.. Can't reboot 5 times on windows but luckily it reboots and afraid to do restart again until I found the problem. T
EDIT: Haven't experienced it on RTM build (10240)
EDIT: Got back to RTM build (10240) and haven't experience it so it must be a bug on insider build.
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