BSOD :: Frozen Start Menu And Repeated Hardware Error
Sep 26, 2015
I've been having two issues for the past few weeks. After a while, (it varies time wise) the start menu and search bar become unresponsive and will no longer open. The only way to make them respond again is to restart; however, this comes with another issue. It will hang forever on the "Restarting..." screen unless I do a hard shutdown.
On the other hand, a hardware error keeps appearing and it appears to talk about an Nvidia driver.
After checking the reliability monitor, it shows that I have two critical faults:
I've tried numerous troubleshooting steps, which I will list below, and none of them have provided any lasting results:
Disabling Cortana (worked at first, now the issue is back)A clean install of the latest Nvidia drivers, twice on two separate days (fixed the hardware error for a day, now it's back)sfc /scannow (It shows no integrity violations)Installing any and all windows updates (nada)
I even chatted with a support agent at Microsoft and the only thing he could tell me was that "User Accounts are being corrupted and that Microsoft is researching a fix". I'm confused how User Accounts interfere with the start menu and cause a hardware error. This never happened when I was on Windows 8.1, so I am confused as to what has changed (other than the OS version, of course).
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Sep 6, 2015
I get a bsod with "Critical error. Start menu and Cortana aren't working. We'll try fix it the next time you sign in."
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Aug 10, 2015
That's what my husband's laptop says after signing in to Windows 10. He installed an upgrade to Windows 10 about a week ago, and no problems until yesterday - 8/9/2015. A window comes up saying "Critical Error - Start menu and Cortana aren't working. We'll try to fix it the next time you sign in." Then there is a button within that window that says, "Sign out now."
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Aug 17, 2015
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Dec 25, 2015
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Jan 10, 2016
so the other day when i tried to open up the start menu it dosen't even open up. this has happened to me in windows 8 so i was able to easily fix it but as soon as i restart my computer, it just's comes back again, it's getting very annoying opening up the powershell putting in the code to fix it up while the os itself should boot it up.
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Aug 25, 2015
I upgraded to Windows 10 from 8.1 about two weeks ago. It worked fine for a few days then the problems began. When I click on the start menu button, I get a critical error message saying "the start menu isn't working; we'll try to fix it the next time you sign in."
I clicked the shut down button attached to the error message and shut the system down. I restarted and went to my desktop again. I tried the start menu button and received the same error message. I was able to log on to my son's desktop on the same computer. The start menu works on his desktop. I ran the SFC Scan and received the message that there weren't any integrity violations.
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Aug 15, 2015
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Sep 2, 2015
The start menu doesn't work (Critical Error: Your Start Menu Isn't Working. We'll try to fix it the next time you sign in.") Also not working are any of the start menu-related apps (weather, news, calculator, etc), Cortana and Edge Browser. Pretty much all the things that make Windows 10 so appealing don't work. We tried: runing "sfc /scannow", something with command prompt and Powershell, and another scan with "DSIM". Also tried logging in in Safe Mode and then restarting. BTW, the "sfc /scannow" did find errors and repaired them, but that didn't solve the problem. Go figure.
I really don't want to go back to Windows 8.1.
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Dec 7, 2015
When I click the start icon in lower left corner, the critical error message appears. "Your Start Menu isn't working. We'll try to fix it the next time you sign in." Signing out and then in again does not solve the problem. Same message appears.
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Aug 25, 2015
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Aug 30, 2015
I have just experienced a New thing in windows 10. I restarted my laptop, and windows wont start...it gives me the 0xc00000b error...and i cant enter windows by any means...
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Oct 15, 2015
For the last 3 hours, I have tried several solutions to resolve this issue. My taskbar is accessible, my right-click functionality works. The Just Plain Ol' Restart Method. I tried two restarts and even a shutdown-and-restart, but received the same message.
First Method :
1. Opened a command prompt and tried sfc / scannow and then chkdsk c: /f
2. Nothing wrong was found.
3. A restart after that yielded the same result.
Second Method : Some Youtube hunting brought me a dism method. Again from the command prompt:
1. dism /online /cleanup-image /scanhealth
2. dism /online /cleanup-image / restorehealth
3. sfc / scannow
Each task completed without error, yet a restart brought me the same resulting error.
Third Method : It was at this point I thought I was overcomplicating the issue, and attempted a system restore. I restored to yesterday's backup (apparently there was an update to Windows 10 overnight), and continue to receive the same error message.
I have another computer to use (from which I'm currently writing this), but the primary computer is the one without the Start menu functionality. It is vexing that aside from a lack of Start Menu everything seems fine. There's no detected viruses or malware.
If the issue is incompatible drivers (yesterday morning I updated my keyboard and mouse driver without incident), I think that will be my next method, perhaps uninstalling them may work.
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Jan 22, 2016
Since I upgraded my computer to Win 10, I'm trying to deal with this problem. When my computer starts it shows the message: "Critical error start menu and Cortana aren't working. We'll try to fix it the next time you sign in".
I found an instruction which said to run the command "chkdsk /f /r".
So, I did it; my computer restarted and it was solved. But, when I turned the machine on in the next day the message was there again! I ran the command another time, the computer rebooted and it was solved. But, every time I turn on my computer the message pops up for me and I have to run the command in cmd to my machine work.
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Oct 12, 2015
We are getting a message when we open our laptop.
cortona message critical error start menu and cortana are not working. We will try to fix it the next time you sign in.
Two screen shots are attached.
We had Windows 8 then we updated to Windows 10.
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Aug 17, 2015
Windows 10 loaded OK and everything seemed to work OK. Few days later having tried to sign in I got a message that the start menu isn't working and they will try to fix it the next time I sign in.
Now I have to click the signing in icon to enable I can get to my programmes etc and to go online.
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Dec 30, 2015
Having the start menu critical error in Windows 10? (The error message says the issue will be fixed when you sign off, but that never fixes it.)
Since the start menu doesn't work, that also means you can't access any of your programs (apps) OR the internet, via Edge.
After searching on Microsoft's site, it appears this problem has been around at least since August, but there don't appear to be any real fixes for it.
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Jan 20, 2016
The message is not fixed but repeats each time I log in. This problem occurred shortly after upgrading from W7. It then recently corrected itself. Now it is doing it again.
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Jul 30, 2015
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Sep 20, 2015
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Critical Error - Start Menu and Cortana aren't working - We'll try to fix it the next time you sign in
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Aug 5, 2015
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Aug 24, 2015
I am having a few issues with Windows 10, when my PC is left idle i find that it will blue screen.. i uploaded a few crash dumps from this issue [URL] .....
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Jun 23, 2015
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Aug 1, 2015
Here's a screenshot of "Taskbar and Start Menu Properties" dialog from a fresh clean install of Windows 10 Pro x64
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