I've had this machine since Oct 5. On Oct 14 it started BSOD, particularly on wake up. Event log shows about 5 reboots. I've turned off the sleep while on AC, told it not to put the HD to sleep, and waiting to see if that fixes it. I can get a full refund or exchange on this box through Monday.
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My hp envy now wants a password, after not needing one when I chose the button to not require a password in the windows settings. Now it won't accept any password, even after I went into microsoft account on another computer, got a code, updated password. Still won't accept password. I am not tech savvy, and just need to get into my laptop!
View 1 RepliesI thought the USB 3 slots were BLUE by convention. On my Envy Laptop there is one BLUE slot - it's also a charging USB slot. However a Toshiba external USB3 device plugged into that slot has a WHITE Led when active indicating USB 2 speed.
I move the HDD to one of a pair of USB slots on the other side of the computer --not colour coded at all --and Hey presto the Toshiba HDD led goes BLUE indicating it's operating as a USB 3 device. Copying files also indicates it's operating at expected speed whereas connected into what I thought was the "Official" USB 3 slot only gave USB 2 data transfer speeds.
Shows you need to TEST the devices - don't always rely on external labeling etc.
I am using a HP envy i7 laptop i usually don't switch it off regularly instead i keep it into sleep mode, last night it failed to come back to life from sleeping,it brings blue screen error message that DRIVER POWER STATE FAILURE even after several restarts. How can i fix this without damaging my files coz my laptop is useless for now.
View 1 Replieswith the Critical error Start and cortana not working, I am trying to create a backup. It states one has not been set up. I have a small laptop (HP x360, with no cd disc. I am trying to go back to windows 8 as this Windows 10 error has not been fixed after multiple tries.
View 1 RepliesBought an Asus X550Z-WB11 off of Amazon, started it up, immediately upgraded to Win 10, and I'm getting issues with my screen.
If I let it fall asleep for say, ten minutes, then wake it up, it boots up normally, I see the screen for a moment, and then the screen turns of again and no button pressing turns or waiting turns it back on.
Sometimes I can get it to turn back on after it putting it to sleep then waking it up a few times; when I get a success the back light turns on and blinks several times, and then the screen turns on and blinks a few times before stabilizing.
If I turn it off and on, the screen usually turns on with no problem.
The first time I restarted my laptop, it told me there was an error and it fixed it, but the screen still blinks and I haven't gotten that message again.
The way it blinks reminds me of having a faulty composite connection and having to wiggle it around into the right position, but no angling of the screen, tilting of the laptop, or light tap anywhere had any effect.
It's not that black screen issue that everyone else has, the screen is completely off.
The X550Z-WB11 has:
AMD A10 7400p
Readeon R6 7400p
8GB Ram
1TB HDD
Some might say, Windows 10 home can be frustrating. Ok!, When my desktop goes to sleep, I have to enter my password on wakeup. I've searched all over the internet...and that includes www.tenforurs.com and printed out some thirty pages on how it can be done, but, no luck.
I have printed how to Make Windows 10 not require a Password on Wake. I went to Power Options in Control Panel, click the "Require a password on wakeup" on the left-hand side. Clicked on... "Change settings that are currently unavailable" link, then click the "Don't require a password " button, and made I saved it.
After the computer goes to sleep and I need to wake it up, it asks for my password. I've tried this at least dozen times in many different way according to some that post how to do it.
I have "don't require a password" set in Control Panel > Power Options but whenever I wake it up it asks for my password. Is there some other setting I'm missing?
View 2 RepliesI suspect some kind of driver conflict, maybe.... but why the machine randomly reboots....haven't lost any work yet but just a matter of time.
View -1 RepliesI have had an HP Envy dv6 running Windows 8 for two years, Windows 10 for a week or two. The past two months, my computer has been running so sluggish that it's almost inoperable. Startup time has went from 5-8 minutes to 20, sometimes even 40 minutes. When it does load up to login, it takes an additional 20 minutes for me to even load up task manager.
My disk is constantly running at 100%, despite everything running at 0mb/s consistently. The things that go above that are the system, which will spike to 2.2mb/s, norton/Symantec framework which will hover at 0.2 at most, and a bunch of service host:local services (network) processes. HP support, and a bunch of other system background services also run at 0.1mb/s.
I've done a system reboot, which barely worked. I upgraded to 10, which worked for the first two times turning on, but soon went right back to being unresponsive. I've taken a lot of processes out of startup as well. I was unable to stop indexing services when I was on windows 8, despite running as admin.
Since updating Windows 7 to Windows 10, if I try to" scan to computer" I get a message on the printer touch screen " No Connection No computer is connected" How can this be corrected?
View 1 RepliesOn Friday, I updated my HP Envy 20 to Windows 10. Once the update was finished my computer started up fine, however, my antivirus software (AVG) said there was an update and I needed to restart. I did so and after the restart and HP logo screen I had a black, but luminescent screen. After a maybe ten minutes of the screen staying like this, I held the power button down to turn the computer off and then restarted it with no problems. I turned it off Friday night normally and it ran normally all day Saturday. Sunday when I turned the computer on the power light came on and I could hear the fans turn on, but the screen remained black. Just black, not even a luminescent black like when I did the antivirus restart. I tried a hard restart like before but nothing changed. I left the computer on like that for around an hour and nothing changed. Figuring it was maybe a heat issue, I opened up the case and dusted the fan and the heat sink but the problem remains. I posted this problem on the HP support board a few days ago and have heard nothing.
View 4 RepliesI Have an HP4500 Envy and the HP printer won't function. When I uninstall the software and re load I keep getting a screen asking for location of printer or an address of printer but when I input the info nothing happens. I"m at the point of getting rid of the printer because of the problems and lack of support from HP.
View 1 RepliesHow do I get HP ENVY 5530 printer online?
View 1 RepliesSince I have installed Windows 10 (reluctantly) my laptop keeps switching off whilst I am working with it.
I have an old Thinkpad and have set so the power settings so it never sleeps whether on battery or mains. However, it is always plugged into the mains and I never use it with the battery.
This may be a red herring but I do have Microsoft Solitaire going most of the time, so wondering if it could be a potential cause.
I can't use my printer after I upgraded to Windows 10. My HP Envy 5530 printer is not shown in the printers and drivers in my control panel. I tried to add my printer in the control panel. It searched the network for my printer and they found it. I click on my HP printer on the screen so it can be installed, but after I click on my printer I get an error screen. I tried to disable my firewall and I still could not get my printer installed.
I downloaded the latest update of the printer software and it won't let me install it. I uninstalled my printer software and it won't let me install the downloaded software. I tried using the HP Print and Scan Dr on my computer and it hasn't offered any way. I've only gotten troubleshooting for trying to fix a printer with a wire connection. My printer is a wireless connection they don't offer any troubleshooting for a wireless printer. I don't know what to do so I can actually use my printer again. I can't find a solution by searching online. How can I get my computer to install the printer software?
My HP Spectre 13 laptop won't complete a startup. It has the update of Windows 10 pro (from 8.1), a solid state drive (SSD), and classic shell. The computer started earlier today and I got a message that I could restart it to effect updates -- so I did. That restart seemed OK. Next I got a notice to upgrade my Kaspersky Internet Security (to KIS2016, I think) so I said OK. Then I got a message that I could restart to make the Kaspersky the effect. I did, and that is when I got messages in the following sequence.
(At some point a message flashed, too briefly to read, about a thread missing or something.)
1) "Your PC ran into a problem and needs to restart. We'll restart for you."
---- Messages: "preparing automatic repair" "diagnosing your PC"
2) "Your PC did not start correctly" [restart] [advanced options]
3) at [advanced options] offered this menu:
--(1) Continue - exit and continue to windows 10
--(2) Use a device -- Use a USB drive, network connection, or windows recovery DVD.
--(3) Troubleshoot -- reset your PC or see advanced options.
--(4) Turn off your PC
4) [Troubleshoot] offers:
--(1) Reset this PC - Lets you choose to keep or remove files, and then re-installs windows.
--(2) Advanced Options
5) [Advanced options] offers:
--(1) System restore -- use a restore point
--(2) System image recovery
--(3) Startup repair - fix problems that keep windows from loading.
--(4) Command prompt
--(5) Startup settings - change windows startup behavior.
--(6) See more recovery options - go back to the previous build.
So far I have only accessed the command prompt and listed folders with DIR. I am thinking of trying to use a system restore point, but I am worried about creating even more problems.
I suspect the problem is due to Win 10 or to drivers or to Kaspersky or an interaction between them. I will post this to Windows 10 forum, to HP Support, and to Kaspersky Support.
Code:
Loading Dump File [G:MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred srv*
************* Symbol Path validation summary **************
Response Time (ms) Location
[Code].....
My laptop keeps freezing randomly, and seconds later it restarts itself. I'm pretty sure this problem started when i upgraded to windows 10. It use to happen every once in awhile but now it happens several times a day while i am on a browser or doing anything on the computer. I barely have anything installed on it and its fairly new, i bought it earlier this year. I did a scan with AVG and nothing showed up. It doesn't heat up either. I also updated windows 10 to its latest version and also updated the AMD drivers as well. Should i try to reinstall windows 10?
This is the laptop i have: ASUS Laptop R510DP-WH11 AMD A10-Series A10-5750M (2.50 GHz) 8 GB Memory 1 TB HDD AMD Radeon HD 8670M 15.6" Windows 8.1 64-Bit
I bought this laptop 2 weeks ago, it is a HP Pavillion Notebook. For about a week now, maybe even since when I got it, the laptop sometimes fails to wake up from sleep. The screen stays black, gets slightly lit up to gray, then the computer and goes through all that comes with that instead of waking up.
The event log shows a Intel(R) Dynamic Platform and Thermal Framework error.
System specs:
Windows 10 Home 64-bit
Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
16GB RAM
Memory:
8GB Samsung 1600MHz
8GB Samsung 1600MHz
System board
80A5 91.1C
System BIOS:
F.77
The .zip folder : DESKTOP-GN6H44L-Sun_01_31_2016_182610_43.zip
Recently, whenever I wake my laptop up from sleep (from closing the lid and then opening it again), sometimes I get a BSOD.
I think it started when I updated the Intel graphics driver, so I've booted into safe mode, uninstalled and reinstalled the driver, and I still get an issue.
I've attached the debug files, there was a previous BSOD a few months ago that I was getting due to a Nvidia driver issue, but I downgraded to an earlier version and it's stopped it, so I don't think the issue is there.
my laptop nameCresia
ASUSTeK COMPUTER INC. X551MA
Serial #: E5N0CX006715187
Windows 10 Core (10.0.10240.16590) my computer crashed brings up Recovery file: BCD Error code: Oxc0000034 then goes to Aptio setup utility screen. i signed in as administrator and added passwords now i just need to know what i need to do from here.
I am unable to print anything from Windows 10 apps on my desktop PC. Both my HP Envy 7640 and Samsung Laser are wired to the home network.
However I can print from Chrome Browser and Paint, Photoshop and Word. Just not from the Mail app or Edge Browser. After pressing print a section opens up with the printer listed in a drop down menu, but says "connecting" all the time, which it never does.
I have used the troubleshooting feature, removed the printers and installed them again, even via the add a printer option on the apps themselves, but nothing has worked.
To print an e-mail I have to open Chrome and access the email provider site directly.
When I close the lid of my laptop, put it into sleep mode, or put it into hibernation mode, the laptop basically shuts down. The power light flashes on and off, but when I reopen the lid or press the power button to turn it back on, the screen flashes grey and reboots.
What I have tried:
Changing all of the advanced power options
Resetting my laptop (to before the issue started occurring)
Restoring my laptop to factory settings
Redownloading windows 10
Disabling the UEFI (BIOS) setting that allows the computer to be turned off to save power
Updating the drivers that were suggested on the windows eight forums
Downloading the chipset driver from Asus
Downloading the ACHI Link Power Management and trying all the settings
What I've done in the command prompt:sfc /scannow then Dism /Online /Cleanup-Image /RestoreHealth.I also tried the chkdsk command but there were no problems found
When I started noticing the problem:After I downloaded VMware's player and created a virtual computer with Ubunt
After updating to Windows 10 Pro recently I get a lot of BSOD's (DPC_WATCHDOG_VIOLATION). Mostly when my laptop wakes up from a well deserved moment of sleep. Also I noticed that sometimes the laptop awakens from sleep when I didn't ask it to wake up.
Culprit (driver probably). Here's the dump file I collected XPS-vr_21-08-2015_120314,69.zip
So I got a new laptop - MSI Dominator Pro GT72. I added two 8GB sticks of RAM on top of the current 16GB currently in it. It also had two Kingston m.2 SSDs in RAID 0. It was running with out any problems what so ever. I decided after that I actually wanted the ssds as two independent drives. So I removed the RAID setup and did a clean install of Windows 10 back on. That seemed to install all ok.
Then In the process of installing the drivers from the provided MSI disc it hung and then restarted. Then ever time after on login it froze a few seconds in. I thought I'd try a clean install again on the other SSD this time just to see if it reoccurred. Sure did. After installing some of the drivers and using the machine it crashed again and froze on login. I even tried all the updated drivers from the msi website instead of the ones on the disc.
I've run a memtest and absolutely no errors. I've updated the bios and firmware also. I then began running verifier to see if I could find a culprit. I got a BSOD before login repeatedly. I then got down to only selecting a bare few drivers in the test and was able to login with no BSOD. When I ran verifier with combinations of drivers they worked sometimes and only really seemed to crash when i stacked more and more drivers for it to test. I'm not sure if its suppose to work that way or not.
I thought it might have something to do with me separating the m.2 ssds from the RAID. I should mention that there is a 1TB hdd also in the machine.
