Black Screen After Dell Logo?
Aug 23, 2015
on my dell laptop I installed windows 10 perfectly fine. I then did a restart of the laptop but every time I turn the laptop on the dell logo shows up and then...... Nothing. Just a black screen. how to fix?
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Nov 1, 2015
So it started this morning:
I turned on my pc and it froze right after it passed the Blue windows logo screen. A black screen appeared with no cursor.
I rebooted the pc (through the reset button) and everytime it got stuck at the black screen and then rebooted on its own. After a few rounds of black screen and reboots, I got the advanced repair options but it couldn't repair anything.
A very few times that it did manage to go boot and go to the desktop, it froze and didn't let me open any files or folders. Also when I mouse over the files, a black box appears around the icons and the file names appear garbled
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Sep 8, 2015
I have installed windows 10 on my computer a month ago and it worked well , but now i have a problem : the pc load , windows 10 logo appears then black screen and the cursor appears ... I havn't changed anything in my configuration nor installed any new software and no upgrade ..
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Nov 23, 2015
My basic specs:
CPU - 5960X
MOBO: ASUS Rampage V Extreme
GPU: GTX 980
I turn my computer on, see the BIOS just fine, it shows the Windows 10 logo, then a black screen. If I move my mouse around, I see the cursor. After nearly 30 seconds (i'm guessing), my computer reboots itself, and the cycle repeats.
My motherboard is kind of funky. By pressing F8, it actually goes into a BIOS menu that allows me to select which device I want to boot from, instead of going to Safe Mode. This is what I'd like to do, actually, so I can choose my last known good configuration.
Is there any other way to get to this screen to choose my last known good configuration, can I use a USB flash drive and boot to it to get to a repair screen or what course of action should I take?
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Aug 26, 2015
My hp 500-110et just sits there with a blue hp logo(changed crap as the windows logo). I noticed something, the "loading ring(the one which shows that windows is loading/booting/starting up)" isn't there from the start.
I ran disc repair, it said it would take more than a hoır, but it never finished, so I had to close it. I was just playing AC U, then it froze, so I had to shut my system down from the power button... After I started my pc... you know what happened.
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Feb 23, 2016
All was good and well, until my Windows 7 on another drive gave me an NTOSKRNL.EXE error (fixed now). My Windows 10 booted fine at this point, but after entering my password, it was stuck on "logging in" for quite some time. I forced a reboot, and then I was stuck in the "Performing Automatic Repair" loop.
I eventually got out of this, only to be greeted by a "BAD_SYSTEM_CONFIG_INFO" BSOD. After replacing files from RegBack, I managed to get it to boot, but now I just see a black screen with no cursor. I've tried logging in and I had Chrome Remote Desktop but that didn't work either.
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Jul 31, 2015
Today when I tried to reset my laptop my battery died (I got up to 29% on the reset), because somehow my charger got unplugged. Now when I turn it on I get to the Logo (asus) then get a black screen. (I have tried taking the battery out and pressing the power button for a couple seconds and I got nothing) I don't know what to do!
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Jan 21, 2016
System: i7 950 X58A-UD3R Rev 2.0 16gb Ram GTX760. Pretty sure it's a Samsung 250gb SSD.
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On reboot it's now suck on the black background, windows logo and spinning dots.
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Aug 3, 2015
For a couple of days, I am trying every solution from this forum, for windows 10 upgrade on my laptop Dell 15 L502x (early 2011) with windows 7 Home Premium. I tryed via Windows upgrade system tray icon (after restart - black screen,mouse pointer), then I tryed wit ISO on dvd/USB, same problem. After that I have disable one graphic card, then another, in both cases, same problem. Every time(when black screen come) I tryed with CTRL and then type password - no result. I have updated all my drivers, all updates are downloaded,
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Nov 3, 2015
When i start the laptop it stops at the dell logo and does nothing till the time i dont press a key. After pressing a key it starts log in.
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Oct 2, 2015
New Dell XPS8700. Upgraded from Win 8.1 to Windows 10 and worked fine for about a month.
On start-up, it now hangs on the Dell logo or when trying boot options to start from USB or recovery DVD go to blank black screen. Dell phone support sucked but they sent me a recovery USB drive (to factory set Win 8.1), however start-up would still hang at the Dell logo. Tried all different boot combinations from CD/DVD, USB, OS/Boot partition but cannot proceed beyond Dell logo or black/blank screen. I do not have a original Windows 10 OS disc, however did a download from
HTML Code: [URL] .... to USB and PC does not boot up from that media either.
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Jan 9, 2016
When i boot my pc up, it can successfully go into bios, but once it reaches the windows logo where there is usually a loading indicator underneath it, it freezes. the loading indicator is not there, it seems that my usb ports quit working (my keyboard and mouse stop lighting up).
I've been having this problem for quite a while now ever since i upgraded from windows 7 to windows 10 however i was able to successfully do a usb boot and wipe my hard drive and install windows over again, and I've been completely fine for about a month now, but the same thing is happening again.
I am guessing it is a corrupt windows file but i find it odd that its recurring even after i did a total wipe. Also I ordered a new ssd (500gb samsung 850 evo) to replace my current hdd, maybe that will fix this problem? I am also planning on upgrading my cpu, mobo, ram, and gpu soon. i will leave my current pc specs below.
cpu- AMD Phenom II x4 955
mobo- Biostar TA790 GX 128m
gpu - Zotac GTX 560 1gb 256 bit DDR5
ram - 2x2gb DDR2
I have not found any problems similar to this online. to make things clearer, i cannot get my pc to do a complete boot at all. it always freezes on the same screen, the only way i can get out of it is to do a force shutdown. I am starting to think that perhaps the problem may be my video card? also i do not have any spare parts or other computers to switch parts and test unfortunately.
After doing multiple things to find a fix (swapping ram slots, unplugging hdd and gpu and plugging back in, etc.) while on the frozen windows logo screen i unplugged my mouse and keyboard, plugged them back in, hit the restart button on my pc, and.. it started up? now i have noticed lag-like performances with my mouse (razer deathadder chroma) its as if it loses connection for a split second and the lights on it will simultaneously flash. the mouse is only a month or two old and i do not remember if i had problems with my old mouse.
I have just plugged it into a usb port that is on the side of my pc instead of plugging it into one of the back ones. I will update with if needed for the "lag" however i am still concerned with why exactly it froze like that during boot up. im not going to shut down my computer until i know what the problem was and how to fix it. ill just keep it in a low power setting when i am not using it.
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Aug 21, 2015
I just updated to windows 10, screen was working then, but then a disconnecting sound came and the screen got blank.The display is working though, by that i mean that the windows logo comes but that is the only thing i see.
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Aug 27, 2015
I upgraded from windows ultimate to windows 10. my computer boots through everything and finally brings up my old windows 7 desktop screen and then everything goes black, but mouse shows up on black screen. Is this a driver problem with windows 10? However, before the black screen appears the new start button and screen appears as the windows 10
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Jan 21, 2016
Whenever I press the start button I get the Acer logo screen and the loading dots move without a problem.Then I get a black screen for a couple of seconds and then the Acer logo screen again, but this time the loading dots won't move, as if something went wrong, it stays that way (frozen) for a while, after that the windows loading screen appears (nothing written just those moving loading dots) and I finally get the windows lock screen. I don't think this should be happening, it happens both when the fast startup is enabled or disabled.
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Nov 8, 2015
After upgrading to windows 10, I was able to use it. But, when I tried turning my computer back on the next day, it would restart after the Dell loading screen would go away. It will go through this reboot cycle and never end. Ive tried pulling up the advanced boot options but it never works. The only things I can boot up are the regular boot options and the start up options. When going into the boot options I ran the scan that you can do (I forgot what it was called) and it said that everything was fine, that there were no problems. Im unsure as to why this problem started, or, how to fix it.
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Sep 20, 2015
Installed Windows 10 plus all driver updates on Dell XPS laptop. Screen flickers and dances sometimes.
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Dec 19, 2015
I recently updated my DELL L502X to Windows 10 from Windows 7. All drivers have been installed and Device Manager shows no problem. However I'm seeing a weird issue. I'm using an external monitor (ASUS) through HDMI. I'm setting the display to show on external monitor only. In Windows 7, everything works fine. After the Windows boot logo disappears, laptop screen turns off and external monitor turns on. In Windows 10, however, there is an issue.
After boot logo disappears, external monitor turns on, and laptop screen turns off - but not completely. There is no content anymore but the back light is still on. If I switch the display mode to Duplicate or Extend (just to turn on the laptop screen) and switch back to Second Monitor Only, the laptop screen can turn off completely.
Both monitors are shown as Generic PnP Monitors in Device Manager. I don't know if this is a driver problem or something related to my laptop. The bottom line is in Windows 7 there is no such a problem.
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Oct 10, 2015
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter
2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot)
2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor)
3. Extend (still black screen and cursor)
4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
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Jan 13, 2016
When I boot up my computer (to windows 10). It will do the Asus splash screen then instead of going straight to windows if does this black screen with the kinda terminal thing (with no writing/text) then goes on to windows. Does this affect my computer?
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Jul 31, 2015
Okay so I updated from windows 7 to windows 10 i have these black bars around my screen instead of a full screen so I tried changing the resolution because it was set to 800x600 so I change it to 1920x1080.
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Aug 1, 2015
The black screen occurs before login screen. It happens randomly. I have to move the mouse (haven't tried pressing keyboard) and it will show the login screen and windows will continue normally. On my device driver it shows only 1 display adapter that is NVIDIA GTX 970. My motherboard is H87-PLUS and its specs shows that it does have an Integrated Graphics Processor.
Tried installing Intel Graphics Driver but just shows 'This computer does not meet the minimum requirements for installing this software.' Tried disabling the lock screen too but its not working. Tried putting PCI-E as the default graphics in BIOS but its not working either. how could I prevent the black screen from showing up again?
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Mar 5, 2016
After log on I get black screen,I can get into task manager.Is there a way to restart computer in safe mode from task manager new task?
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Sep 28, 2015
the last two times I have been getting a black screen it says to close other programs but I cant do it?
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