Brand New Computer Freezes After 2 - 15 Minutes
Mar 15, 2016
Friend of mine bought a new computer for his son and i built it together. The specs are as follows:
HDD: Samsung 850 EVO Series 250GB
PSU + Case : Cooler Master Elite 310 Silver / Black - EVGA 500W White
GPU: Gigabyte GeForce GTX970 G1 Gaming 4GB
Motherboard: Gigabyte GA-B150M-DS3H DDR3
Memory: Crucial BallistixSport 2x4GB 1600MHz
HDD2: Seagate Desktop HDD 2TB 7200RPM
CPU: Intel Core i5-6400 2.70GHz
Fresh install of windows 10.
Everything boots up fine, i get into windows and drivers etc gets installed, then suddenly everything freezes completely, no bluescreen, no event viewer errors, just basically "stop" and nothing works.
I tested this so far:
Disabled all onboard stuff in bios, tested to reinstall the windows about 10 times, tested 1 piece of ram, 2 piece of ram, and ram from another computer, same with GPU and HDD's and PSU (basically swapped everything from another computer except motherboard and CPU, still same thing happens).
What puzzles me is that the computer works 100% fine, nothing seems wrong, then it suddenly locks completly. all temperatures are fine, all performance is up to par, everything seems in order. Games run at max fps etc (if i even manage to start em before it freezes).
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Similar Messages:
Dec 27, 2015
The title sums it up but here are the notes i already made and things i have tried so far:
Freezing issue :
I boot up ssd system drive with blank cd in drive. Log in windows shows but the sound chime is repeating rapidly constantly and the system has frozen.
Tried the same in safe mode and it doesn't do this!
I boot into Windows and after 2-5 minutes i can guarantee it freezes up completely including the mouse and keyboard. There is no log left behind because the system locks up and doesn't allow any information to be saved!
This also occurs in safe mode with networking enabled!
This also occurs when i boot windows with diagnostic mode chosen via msconfig
If i boot into Windows and try to burn a disc the hard drive has a lot of activity and the burning never actually commences. After a few minutes of waiting around the system freezes up!
In diagnostic mode chosen via msconfig, the burning app (basic windows "burn to disc" connect menu option) days checking disc when i insert black disc but then no hard drive activity occurs and nothing else happens in terms of the burning process actually taking place.
System mechanic told me the smbus driver needed updating. It seems i started getting the freezing issue after updating this driver but it may be coincidental and actually may be a Windows update that occurred at the same time (i think i recall things "getting configured" around the same time too).
When i look at the smbus driver (it is the amd smbus controller driver) it troopers that there isn't actually a driver installed at all!?
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Mar 5, 2016
Just unboxed my computer from CyberpowerPC, GTX 720 graphics card, installed/updated all drivers with drivereasy (paid for just now) and I am still having the issue with HDMI port not working. I have tried to plug into a monitor and a TV, neither are working, I have also tried to use multiple HDMI cables, still does not work. My monitor has an auto-switch source availability and turned on, when I plug my computer into the monitor with HDMI it continually cycles, finds no signal and goes into sleep mode. Then rinse/repeats until I either turn off the computer, monitor or just unplug the monitor from the computer. Currently I am using a DVI(computer) to HDMI (tv) and its working fine. So I know its the port on the computer. Do I need to contact CyberpowerPC to send the computer back to get this issue resolved?
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Sep 17, 2015
Brand new computer, just took it out of the box. Came with windows 10 already installed. Worked fine at first. I deleted a couple of junk programs like the Ebay app. Transferred some documents, pictures, movies, and music files from an external hard drive onto the computer. None of those files were files types that (I would think) are high risk. Downloaded ITunes. Installed ESET smart security anti-virus program.
Now computer is frozen. Ctr-alt-delete doesn't work. Ctr-shift-esc doesn't work. The cursor can be moved around on screen but clicking anywhere, or on anything has no effect. Keyboard has no effect. The only way I can even restart is with the power button, but when I restart it starts up into the same frozen state. Have tried starting it in safe mode but can't get it to enter safe mode on startup.
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Jan 31, 2016
When you do WindowsPowerShutdown,Monitor goes blank immediately, showing no more programs running. However the computer remains on for quite a long time (guess 2~3 mins), before it finally turns off - fan shuts down and everything seems to shut down at that point.
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Oct 24, 2015
I am experiencing an issue with my computer that has been occurring since I upgraded to Windows 10. At startup, I can launch any program fine. However, after about 30 minutes or so of inactivity (I've never actually timed it), I loose the ability to launch programs. I double click on an application, Chrome, Edge, Steam, File Folders, anything, and it just doesn't seem to register. I can bring up the Start Menu screen, but launching from there as opposed to the task bar or desk top gets me the same result. I get the circle icon for a second as if it is thinking, but it never launches. I cannot even launch Task Manager without hitting Ctrl+Alt+Del and launching it that way. When I do, the programs I attempt to open do not appear in the list. My only recourse is to reboot the computer and then it works fine again.
Here's my computer's system info:
Alienware 17 R1
Windows 10 Pro
Processor: Intel Core i7-4710MQ CPU @ 2.50GHz 2.50GHz
Installed Memory (RAM): 16.0 GB
System Type: 64-bit Operating System, x64-based processor
Pen and Touch: No Pen or Touch Input is available for this Display
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Oct 1, 2015
I was using Windows 8.1 and after upgrading to 10 I get regular freezes and the computer just stops sometimes. I think this is normally just after booting up. Do I need to wait five minutes for it to get going before I try and do anything?! This is not normal, my PC was fast and responsive before the upgrade.
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Jan 20, 2016
My computer started to crash every X random minutes,It started yesterday. I didn't install or uninstall anything.Using "Who crashed", it claims that something is wrong with my Intel Gigabit Ethernet card. I've update it to the latest available from Intel, but the problem persists.
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Aug 10, 2015
When I walk away from my computer, I want it to go to sleep in 20 minutes. Sometimes I return after an hour, and the computer is still awake. There's obviously a rat in the woodpile here. Some software is changing my sleep setting from 20 minutes to "Never" without my permission. Sometimes it will sleep normally for a day or 2, then suddenly something resets my sleep time to "Never".
Is there a way I can block this activity, or re-set it to the proper 20 minute setting on each startup?BTW, I had the same problem in WIn7 and Win8. I was hoping it would be fixed in Win10. It has not.
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Jan 10, 2016
I have a problem with my computer that it automatically freezes most of the time and I have to turn off the power, and when I starts the cpu again, then 1 short beep and 1 long beep occurs. Also, sometimes the computer also displays BSOD's. The most common was UNEXPECTED_KERNEL_MODE_TRAP. Also KMODE EXCEPTION NOT HANDLED , and PAGE FAULT IN NON PAGED AREA occured recently.
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Jan 2, 2016
I got this new pc for christmas which came with 8.1, which I hate. So I did the free 10 upgrade but now run into many new problems. Many of my favorite programs are not yet compadible. Discs burned from previous operating systems and usb drives formated for previous OS will not boot. Simply freezes computer when I insert them O.o. Also had some random crashes and I just wanna downgrade to 7 and be done with this so I can finally start using my new pc.
I enter a windows 7 64 bit ISO burned from a friend and again it just freezes the computer on load. So eventually I borrow my friends genuine windows 7 64 bit disc, and now when I try to load it gives the message "cannot install 32 bit version on ECF system" or something like that.Would I have better luck downgrading to 8 and then trying to get 7? Why is 10 recognizing this genuine 64 bit disc as a 32 bit version??
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Nov 10, 2015
The issue I am having is the computer is freezing when I am playing games or have multiple instances of YouTube open. I get no error message and have to do a hard restart of my computer. I get no error messages or any indication of what the error is. I think its a graphics driver issue, a cpu issue, or a HDD issue.
My specs
AMD 9590 processor
3 year old Seagate Barracuda 1 TB HDD
16 gb Kingston Black Fury RAM
Gigabyte 990 Motherboard
Rosewill 850 watt power supply
R9 390 graphics card
Everything is new except for the hard drive, I kept that from my old computer. I did not have this issue on my old computer.
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Aug 13, 2015
So I just installed Windows10 - all works well.. installed Steam and Chrome.
I go to install new AMD drivers as well as my Logitech drivers for my G400s mouse and my computer freezes.. cant move cursor, can't ctrl-alt-del - I've tried a million times.
My PC is not OC'd.
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Dec 24, 2015
my computer will randomly freeze without any warning. I've tried a lot of things to find the source of this issue, I tested my gpu my cpu and my ram, none of them are the reason. And from what I've noticed i'm not the only person with the issue and the issue seems to be common to windows 10.
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Aug 30, 2015
Every time I've logged into my account on my PC, it has rebooted (without showing any error message or crash screen) after a few minutes or so.
Opening event viewer, it shows event ID 41 at the time of reboot - the event before that is an event ID 6 stating "File System Filter 'FileCrypt' (10.0, ?2015?-?07?-?10T04:14:31.000000000Z) has successfully loaded and registered with Filter Manager." - I have never heard of filecrypt, the other events are all legitimate ones associated with the system booting up.
I have attempted booting in safe mode using msconfig, but that doesn't seem to work. So far, the only thing that works is by switching to an account that's barely used, where the computer runs perfectly well with no crashes.
I suspect a virus, but I haven't downloaded anything dodgy recently, and Avira (free) hasn't found anything either ...
Also, here's a link for a video taken of the reboot happening, as well as all open processes/services: [URL] ....
Specs:
CPU: AMD A8-6600K @ 3.9 Ghz
RAM: 8GB, 1 stick novatech 4GB, 1 stick HyperX fury 4GB (both 1600Mhz)
GPU: MSI R7 260 1GB GDDR5 (OC)
PSU: Jeantech 430W (not best make, but has been reliable for quite some time)
HDD: 1TB Western Digital "Green"
MOBO: Some Gigabyte FM2+ mATX cheapo board, can't remember exact name
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Aug 3, 2015
So I restarted my computer and router because my internet was being slower then usual. After I restarted my computer it took almost 30 secs to show the log in screen, that's the longest it's ever taken. After I log in it takes about 3 mins to load an application. Even when I attempted to open my windows setting it's slow. My computer is a gaming computer with an i7 and a gtx 970 with 16 gigs of dd3 ram.
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Jul 6, 2015
So yesterday I installed Windows 10 on my computer via Windows update. (First went here Home page - Windows Insider Program and followed the steps) It installed normally, after it was done I got the login screen.
I typed my password and pressed "next" but my computer just froze and restarted and kept doing it.
I re-installed Windows 7 today, will probably try Windows 10 later, but not currently.
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Jan 20, 2016
It sometimes (not always) happens when I need to change a UEFI setting. When it's happening the screen turns black and the computer tries to reboot. Note that the computer does not crash to the point of a memory dump. When this happens I have to keep trying to reboot and eventually it loads the default Bios settings and boots.
I have so far replaced the memory, PSU and motherboard to no avail. Once the computer does boot, everything seems perfectly stable. I noticed a new Bios update and flashed it to my motherboard, but I do not yet know if it fixed things.
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Oct 27, 2015
Since I've updated from windows 7 to windows 10, the computer occasionally freezes for about 10 to 30 seconds and nothing but the mouse pointer works.
It happens every now and then but mostly a few minutes after the computer has started and then every now and then. If it freezes in the middle of a download for example, the download simply continues after the freeze ends.
I have scanned the PC with numerous anti virus applications such as ESET NOD32, Malewarebytes and Norton.
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Aug 4, 2015
I keep getting BSOD and random freezes that make me unable to use the computer, so i have to restart it and hope that won't happen again. Happens randomly, there is not an specific trigger to this. Leaving the minidump file to make it easier!
==================================================
Dump File : 080415-8234-01.dmp
Crash Time : 8/4/2015 10:48:25 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
[Code] ....
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Mar 31, 2016
I have the very latest Build of Windows 10 Pro, but recently I have experienced problems with my PC’s general performance – I therefore decided to Run msconfig to then uncheck some 3rd party programs under services within the System Configuration Hiding All window services first.
What is happening is that when I disable all and then go about checking the 3rd party progs one by one, the 1st attempt to tick one of the programmes the system config freezes. I have to then reboot the PC but the same thing happens if I try and attempt to do this again.
if I try the same thing but booting within Safe mode the PC does not freeze – so my question is .. can this action only be carried out in Safe mode ??
I have searched the internet for a few days now but cannot come up with an answer to this .. if you are supposed to be able to do this under normal windows start up then I have a big problem with my OS but if this is a procedure that can only be carried out within safe mode then all is well.
Attached Files : Pic.jpg 61.71KB
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Jan 4, 2016
When i startup my laptop and click on an app or on windows button it highlights and then whole computer freezes. It doesnt respond to anything and i always have to close it by pressing the power button. It happened after i shut it down with the power button. After that it didnt work.
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Nov 4, 2015
I have recently upgraded to Windows 10 from Windows 7, and have found 1 very annoying problem, any time a small video plays on a website in any browser my computer completely freezes. I cant move the mouse pres Ctrl, Alt Del. nothign works i have to hard reboot my PC. 1st i had thought it a video driver issue so have updated them but yet it still happens, i have played videos through Plex and have watched a few episodes of a show back to back and no problems it only seems to happen in a browser.
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Aug 27, 2015
I recently updated to windows 10. I play WoW often and lately when I get a skype call with the game on everything freezes then screen goes black. It's recovered once but typically requires me manually shutting the laptop down. It's an HP and came with 8.1. I bought it new and have had it under a year.
Wanted to add that I can usually hear sound for a while after the screen has gone black. I even continued a skype call for about 3 minutes until the sound cut out too.
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Oct 11, 2015
For some backstory: I built this computer in late Feb of 2015. Over the last 5/7 months (two of which - July and August - I wasn't around to use it) and have had several issues with it since
Early March - Random BSOD relation to Shadowcopy files (reinstalled OS, issue ceisted)
Early September - Several random BSOD due to GPU drivers (uninstalling and reinstalling the drivers in Safe Mode - doing so in regular boot mode caused a BSOD - fixed this)
Late September - Single, random BSOD again. However, the computer could not get past the Windows Repair Environment (reinstalled the OS, issue ceisted)
Now - random freezing every few days to as often as once every few hours. This is my current issue. These freezes will occur suddenly and with no warning. One second I'll be watching a video, browsing, or playing a game then the next I'll be stuck. Any audio will loop constantly and the screen will be stuck at the last "frame". I've left it for as long as 30 minutes and it will not crash or bluescreen. The only option is to simply hold the Power button.
The event viewer will not have any error or warnings at the time of the freeze but will only have the error regarding the computer shutdown being forced at the time I hold the Power button. I was suggested to check for temps (all were normal) and perform a clean install of Windows 10 (I had upgraded from Windows 7). I had another hard freeze today similar to the ones I was having before. The issue is back and I'm unsure of what to do next. Is this no longer a software issue if reinstalling the OS was unsuccessful?
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Jun 29, 2015
I just recently got the new XPS 13, and when I was setting up my machine, it asked me if I wanted to reserve a copy of Windows 10, which I did, of course. But I haven't seen anything saying or confirming that I've reserved a copy of Windows 10, and there isn't a Get Windows 10 app in my system tray.
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