Can't Get Touchpad To Work Toshiba
Aug 28, 2015
I read through the forum and used the instructions given using an external mouse to sort he touchpad issue out. But my clickers won't work. It's a Toshiba satellite C50D-B-120 laptop and prior to his I had windows 8.1.
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Aug 14, 2015
Had a customer present their laptop for repair following Windows 10 upgrade, so wanted to post the solution here.
The device, a Toshiba Satelite Pro Touchpad had an issue where it appeared to hang on startup following upgrade to Windows 10. Investigation revealed that the issue was actually the Touchpad was becoming disabled due to a problem with the ELAN driver that Windows 10 had installed. I wound the driver back and everything was fine, then Windows 10 decided it had a better version of the driver and installed the bad one again. Solution was to wind back the driver again from 15.8.x.x to 13.8.x.x and disable automatic update of drivers to stop it being replaced again.
Clearly it is not ideal to disable the driver update capability, however if there are not sufficient checks and balances to ensure that the right driver is being installed it is going to create more problems that it is worth.
Microsoft Suggestion: It may be an idea to allow disabling driver update for individual driver basis.
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Dec 20, 2015
The camera on my Toshiba S50-B laptop worked fine when on the original Windows 8.1 but doesn't work now that I have upgraded to Windows 10. It says "Something went wrong - make sure your camera is connected and not being used by another application". I have tried everything I know of and find no reason. Is there another driver required or ...? I cannot even find the camera.
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Aug 22, 2015
I recently dual-booted my Windows 8 notebook with Windows 10. But the touchpad and keyboard won't work even after installing the appropriate drivers. This problem did happened before this in Windows 8 but solved by using Windows Update.My notebook is an Aspire E5-411-C4TN. I even downloaded Elan and Synaptics driver from Acer. Tried Googled around, found nothing...
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Aug 27, 2015
I updated to 10 and fount that the slider bars on the touch pad don't work. The system doesn't have a mouse which it knows and shows a touch pad there and working but the sliders do not work.
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Jul 30, 2015
Scrolling using the touchpad is not working on either of my acer notebooks after updgrading to 10.
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Feb 23, 2016
Suddenly when I turned on my machine, the left click button on touchpad will no longer work,right click works fine but no left click. This is also true for the touch screen. If I touch the window icon to open the menu, it changes color but does nothing. Things I tried:
1-Connected an external mouse and it also doesn't work with left click.
2-I tried a restore point from last week to see if that solved the problem. Still the same.
What I did to disable the left click button. Could have been caused by a windows update?
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Sep 30, 2015
I just upgraded to Windows 10 and have discovered a problem that I can't seem to fix. When I Right-click on my Touchpad, nothing happens. This was very useful when I need to fix a word spelling & get options for the misspelled word.
I have an HP Pavilion using Synaptics Touchpad.
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Feb 10, 2016
would be great if the right click on my synaptic touchpad worked. Was fine until I moved from win7 to win 10.
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Aug 25, 2015
I bought a new asus transformer flip book and have just installed Windows 10 and my touchpad doesnt work correctly. When i click on something it doesnt react at all.
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Aug 13, 2015
Lenovo Thinkpad R500 - Touchpad scroll works in Internet Explorer, Firefox, File Explorer, Device manager and some other places, but it does not work in Start menu or any menu under Control panel, Edge or Windows Store - no matter what I have tried it simply will not Scroll - There is no doubt this a BUG.
I'm guessing it a bug in windows registry, but don't know where to find it. I have been through most that has to do with ALPS. Where the registry settings for the MS software scroll option are.
Touchpad/Trackpoint: ALPS UltraNav 2 - I have the newest driver from lenovo an ALPS don't have driver download available. But can't see how its a driver issue when it works in Device manager and the other places.
I tried getting MS support engineers at MS forum, to take a look at it, but they have this attitude that its driver issue and not Windows bug. Besides that, they never read the question before dishing out some standard solution like "try going to safe mode to see if the problem persist" - That is not going to work, since the drivers that control the scroll will not load in safe mode and then scroll will not work at all, a "real" technician would know that.
Scrolling right now in Firefox - If i go to Edge or Store, its not working.
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Oct 4, 2015
I recently bought a new Toshiba touch screen Laptop, primarily for my recording studio and on-site recordings. It works well with my DAW Software (Sonar Platinum) and my recording hardware.
However, it does not have the Stereo Mix and from what I find there is no way to add it, as it apparently has been disabled in the hardware.
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Aug 10, 2015
I have a Toshiba Laptop with an AMD processor, 4gb Ram, 500 Gig hard drive with 366gb free. It is running very slow. I have over 70 processes running. I'm pretty sure I don't need that many but I don't know what is needed and what is not. I've tried to copy the list but can't figure out how to do it. I'm using open office.
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Dec 21, 2015
I have a Toshiba Satellite m645 with Windows 10. I'm seriously trying everything just to access the UEFI/BIOS settings on this computer. I know that you have to go to Update & Security and reboot through the advanced settings. Then you click troubleshoot and in that menu should hold a uefi settings option but my computer just doesn't and I'm not able to press esc/f2 on startup to access bios either because that simply doesn't work. Why don't I have a uefi settings option?
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Aug 11, 2015
I just upgraded to windows 10 and now my dvd player, and videos from my hard drive, play with sound and no picture.
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Dec 30, 2015
I was attempting to upgrade my Toshiba 8.1 to windows 10 and was offered to update bios and Atheros Wireless Lan Driver. I mistakenly did both updates and now have lost the Lan Driver. I obtained usb system recovery from Toshiba but when I attempt to recover, the Atheros Wireless Lan Driver wont and I am stuck. Is there anyway that I can reinstall the driver and finish recovering my pc? I have download the driver onto my usb.
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Mar 12, 2016
I have a laptop with one jack for headphones and microphone. The computer will not register headphones being plugged in. The speakers work fine and continue going when headphones are plugged in.
I have the newest audio driver and I can find no way to get the headphones to work. I don't know if it's the hardware, Windows 1-, the drivers, or something else.
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Aug 7, 2015
I have toshiba l50-b-235 laptop with built-in Onkyo stereo speakers, enhanced by DTS Sound, Skullcandy certified and now all of sudden since upgrading to windows 10 from windows 8 the volume is really low (it has dropped around 50%). what can i do to fix it.
I went to device manager and sounds but underneath i can only see conexant smartaudio hd now (this came only after upgrading to windows 10) and i have uninstalled and reinstalled it already but of no success.
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Aug 13, 2015
Computer Model/ Specs:
Toshiba Satellite L50D - B
Serial No. ZE257837C
Processor: AMD A6-6310 APU with AMD Radeon R4 Graphics 1.80 GHz
RAM: 8.00 GB (6.96 GB usable)
System Type: 64-bit Operating System(Windows 10), x64 based Processor
My laptop goes to sleep and never wakes up without having to force a restart. I have changed the settings so it will never sleep or turn off the display, but, it goes to sleep anyway
So, I don't know how to fix it, and I need to know how. I turn my back for 5 minutes, and all my unsaved work is lost cause I have to force a shutdown. The computer goes to sleep, I press the on button, the computer starts doing its usual hum, the number lock light turns on, and nothing else happens.
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Feb 26, 2016
I have a Toshiba Satellite P55-A5200 laptop with a CD/DVD player. I insert the CD/DVD, I can hear it starting up and making noise, but then nothing happens. What do I need to do to play these disks?
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Oct 31, 2015
my Toshiba Satellite has Windows 10 and it shows that it's connected to the internet though when i try and run chrome it say's it's not connected when i run steam it say's it cannot connect to the steam network.
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Aug 2, 2015
I just recently(July 30th) installed Win 10 on my Toshiba C55D-A5382 laptop, that originally came with Win 8.1(purchased summer of 2014). After the full install of Win 10 - that took 35 minutes to do(using Brighthouse Lighting 150Mbps connection), Win 10 flashed up saying - install was a success. After it restarted and I signed in(newer start pages look great to me), I placed the cursor on the "Start Button" to have a look see at all the new stuff to be seen(but to no avail). "Start Button" does not work at all nor does the bottom task bar line either, and my laptop has been on for 3 straight days now(getting worried about over heating issues). When I had Win 8.1 OS on this laptop, it use to go to sleep on it's own - but not now. I have waited patiently for "Windows Support" .... Using both "Live Chat" as I waited for over 74 minutes, and over the "Phone Support" as I waited for over an hour - both to no avail. Is there anyway to kick start the "Start Menu" again? Can I go back and re-install Win 8.1 on to it and then re-install Win 10 on it again?
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Aug 30, 2015
I have a new Toshiba C55-C5241 Laptop, which came pre-loaded with Windows 10. (See Specs)
I clean installed Windows 10 last weekend. All went very well. I just started loading programs this weekend.
I started noticing the blue screen stops yesterday. These happen coming out of Sleep. I probably never would have noticed these before because I was not leaving the machine alone long enough for it to go into Sleep. So unfortunately I do not know when the behavior started - from the beginning or after some software installation.
Here are my reports: SCULLY-Sun_08_30_2015__64736_97.zip
Blue screens are mostly "Kernal Data Inpage Error" and the more serious "Critical Process Died", both I understand to be processor related.
I did not have the presence of mind to test or check any of this early on. But I do have images of the original factory installation and of the fresh, clean install (before any customization or software installs). I do not believe that I ever tried Sleep Mode on the original factory installation.
The stops happen very consistently when on battery power, less so when plugged in. For a while I thought they did not occur when plugged in - this was not the case. They seem to be more consistent when manually going into sleep, not so much when it goes into sleep from Power Settings.
All of the drivers in the clean install were the same as the drivers in the factory installation (at the time I finished). I did not turn off automatic driver update for a few days. I will check the driver list for changes later.
Software installed (in order) : Avast!, Firefox, Office 2010 (H&S), Nitro Reader, VLC (64 bit), Handy Address Book (a prog I've been using for years), Malwarebytes, CCleaner (never run), and Winamp. I am thinking of restoring the clean install image today (start over). Just to see if the behavior started then.
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Aug 1, 2015
Have eventually got 10 on my Toshiba Satellite R830. The problem I have is my Webcam does not work. Thought it was a driver problem but one was installed checked with Toshiba support site but no drivers for 10 showing only the one on my laptop. Spoke to Toshiba who tell me that this is all down to microsoft as they understand as microsoft were doing all of this automatically they had undertake to update all the drivers in the new installation???
Trying to contact microsoft seems to be impossible as they want an activation code but when I said I do not have one for Win 10. Was then told they would transfer me tech support and the inevitable disconnection occured. This after some 20 minutes waiting on the phone.
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Aug 4, 2015
I have installed Windows 10 on my Asus N76VZ laptop. I have the problem after a few days that my touchpad stops working. I can move the cursor around, it will highlight the item, but I can't click on it. I can solve this problem by installing the driver, after installing the driver I have to reboot it and everything works fine. If I close the lid, stay away from it a few hours, the problem may occure again and the same process has to be done. I am also experiencing lag spikes with normal task usage like moving my cursor. Not when opening new tabs or programs. Just normal movements.
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Sep 10, 2015
I am using a dell inspiron n5010. the original synaptics driver keeps crashing every few days. I tried replacing it with microsoft drivers but 2 finger scrolling doesn't work with this. I need 2 finger scrolling since i dont have a separate mouse. Is there a solution?
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