Can't Save Files - No Email Now System Won't Reboot At All?

Aug 21, 2015

It just sits there with a red screen and circling dots for hours. I have no access to change the boot options or anything else. I did find a thread from someone claiming to be a Microsoft Software engineer giving directions to change ownership of files on the computer. After 3+ hours it finally finished and put out some message about changing profile or something like that. I just booted the system. It took another 3+ hour to complete the reboot and apparently undid al the ownership changes. I gave up for a day or more but turned on the computer last night. Six hours later it still spinning white dot on a red background with no access to any OS. 

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