Customization :: Start Menu Tiles

Im trying to sort out a problem, recently I noticed that I cant add tiles to the start menu, I cant delete ones already there, I cant move them where I want them to be and that the *context* menu that appears when I right click on the tiles already pinned to the start menu only contains the work "more" with an arrow that opens a sub menu giving me a few options but nothing about unpinning from the start menu or choosing the size of the tile, I am given the option to pin to the taskbar (ive tried it and that does work). Searching for answers in the forum I came across one called "cannot move start menu tiles".

As a last resort and one I was sure would sort the problem out, and that was to perform an upgrade repair. Well it made no difference to my start menu tiles. I have windows 10 loaded on an older hp laptop (cq57) and the whole process took slightly more that 6 hours to complete. Since I don't often customise my start menu tiles I cant say when the problem began and therefore narrow the cause down to a conflict with an installed program or something else. I do remember that about a month ago that my pc took a long time to shut down but no error messages popped up and it did eventually shut down. I also remember that suddenly my Microsoft office outlook 2016 started freezing when I used the program to create a new email or when I replied to an email I received.

In trying to sort out that problem I think I may have caused this start menu tile problem, I read somewhere on the internet that I needed to belong to a special group of administrators to perform one of the things I had to do. It didn't change anything after I joined this special group so I uninstalled ms office and then reinstalled it and the new email, reply to an email was working fine. That's when I noticed the start menu tile problem and that was about a month ago. One thing I read somewhere that I need to modify an administrator template.