DVD Player On Laptop Won't Work After Upgrade - Configuration Information (in Registry) Is Incomplete
Dec 25, 2015
DVD player isn't recognized after my upgrade to windows 10 when I clicked on it in the device manager I got this message.. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
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Recently, sometime after getting the free upgrade from Windows 8.1 to Windows 10, I noticed my DVD/CD drive was no longer being acknowledged by my laptop.
I went into Device Manager and found "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".
I uninstalled the device(TSSTcorp CDDVDW SU-208BB,) and restarted. Nothing changed, so I tried going into registry and deleting UpperFilters and LowerFilters, and again restarted. No change. When I start my computer in safe mode, it works fine.
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