Drivers/Hardware :: Bluetooth Option Not Working
Oct 9, 2015
bluetooth option not showing... device manager says 'device working properly'...actually i want to share my wifi via bluetooth... currently doing it via usb using PdaNet ... but my cord is not long enough to the location i desire.
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Aug 19, 2015
So, I downloaded Windows 10 a week ago, and checked for updates, but no driver updates came up. But I know that my Video Card was out of date, as I kept getting an error and also, my Bluetooth is not working. Hence my point, is there any third party app that allows you to download and update drivers?
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Mar 5, 2016
I have Dell Studio 1558, when I upgraded windows from 7 to 10, bluetooth have stopped working. It disappeared from Device Manager and i cant install it back.
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Dec 22, 2015
I got onto my computer this morning and noticed that it had rebooted. Figured out it updated the latest patch. However, from that point on, I haven't been able to get anything from my computer. Wireless won't work, can connect to any bluetooth device, and none of my USB thumb drives will show up. I have tried logging back out, as well as rebooting. Nothing seems to be working. Since I can't connect to anything, I can't update any drivers (writing this on my mac... )
I tried uninstalling the patch, and it won't. Just spins. Tried to do a system restore, but it won't open up the dialog to allow me to choose. Tried to do diagnostics on the wireless driver and it just hangs. I have to shut it down.
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Jan 21, 2016
The Bluetooth in my ASUS Q302 quit working. When inspecting the Device Manager I ran across this.
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Aug 2, 2015
I see this in the Event Viewer:
The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
The only way currently around it is to unplug and replug the Bluetooth adapter.
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Sep 16, 2015
My laptop is Acer Aspire 7741z-4806 ... I don't have Bluetooth option in my laptop.
Settings > Devices has no Bluetooth option listed.
I have searched the web and some postings said my particular model does not have Bluetooth included.
Yet, in my Services, there are 2 listings of Bluetooth.
Further question............. is there any Bluetooth program I can download to my laptop? I had run into one called NFC but it did nothing.
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Sep 7, 2015
My laptop touchpad scrolling stopped working this morning after I updated my gpu driver. I went to the packard bell website and looked at the touchpad drivers for my laptop. There is a synaptics one and a elan one.
I have them both installed on my laptop but it still isn't working and there is still no virtual scrolling option in synaptics. These are the options that I have in the synaptics settings:
This is what it should look like:
What do I have to do to get the scroll trackpad feature to work again? P.S, when in device manager, even though there is an ELAN tab in mouse properties, Only the synaptics driver shows up under the mice section in device manager. Does this mean that the synaptics driver is replacing the ELAN and I need them both for the scroll to work.
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Nov 29, 2015
Just a quick question as i can't seem to find an answer on the web. I'm on latest November build for W10 Pro and Bluetooth is automatically on with no option to toggle it on or off. I've turned off the Bluetooth services etc but still it won't go off. Bit unsure why it won't go as i have no wireless adapter installed in my PC.
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Aug 1, 2015
Upgraded my Sony Vaio SVE15115ENW to Windows 10 Home. Now, I am unable find the Bluetooth option in settings menu. Have downloaded and installed the Atheros drivers as well as Intel drivers for Bluetooth from Sony website. But nothing worked. There's nothing in the device manager. Earlier, The get windows 10 app did not show any compatibility issues.
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Sep 26, 2015
I'm having quite a bit of trouble removing the generic bluetooth drivers that Windows installs for you. Those have to be gone if I want to install Toshiba Bluetooth Stacks, which I need in order to use my Wii U Pro Controller in my computer. I've gone through a few methods to try this out and all have failed.
I started out by simply uninstalling the drivers on the device manager (or whatever it is called in English). Didn't work, as the drivers were back when I had to plug in my dongle to complete the installation for TBS. When I tried this in Windows 7, it worked flawlessly, yet in Windows 10 this method did not work.
Afterwards, I tried deactivating the forced driver signature, as well as make it so Windows Update doesn't automatically download any drivers it finds suitable. On top of this, I traveled into the INF folder of my Windows folder to do steps that Microsoft recommended: rename bth.inf to bth.inf.old and bth.pnf to bth.pnf.old. With all this, it should in theory work right? Nope, it didn't. Not even after a reset.
My last attempt involved unplugging my PC from the Internet as a first step, followed by everything else listed above and then a reset. The drivers were still back, bth.inf and bth.pnf somehow magically appearing in my Windows folder when I have no Internet access. I'm at a loss as to what I'm supposed to do.
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Oct 5, 2015
My Bluetooth connection to my PC under Windows 7 worked perfectly with my Samsung Galaxy phone. Since upgrading to Windows 10 I can pair the phone OK, have it show up as a paired Bluetooth device, but when sending files to the PC the connection is made, transfer looks to start then fails each time. The scale bar that appears on screen shows a 1/3rd distance happen, then stops. Message is "connection fails". I also have a PC running WIndows 8.1. Is there some "option" or blocking that is happening; something I need to switch on/off or disable.
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Jan 10, 2016
After doing a clean installation i just realized that both my usb ports and my bluetooth aren't working. I have tried downloading software to download those drivers but yet still not is still not working. I have updated my laptop through windows updates but still both aren't working.
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Jan 10, 2016
I have an Asus P8Z68-V PRO Motherboard and I cannot get the built-in Blutooth to work. I am running Windows 10 Pro.
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Jul 30, 2015
Just upgraded to Win 10 this morning, everything was smooth except for one thing: my Logitech Bluetooth keyboard and mouse stopped working. Looks like there's an error with the Broadcom Bluetooth USB driver, which is already the latest and greatest according to Windows, which obviously it ain't. Where to get working drivers? Surprisingly there's nothing about Windows 10 on Broadcom's site??
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Jan 27, 2016
I upgraded to windows10 from 8.1 and now do not have bluetooth drivers
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Aug 7, 2015
It says my PC is searching for other devices under the Bluetooth menu, but there is not a switch saying on/off.
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Feb 10, 2016
I am using a desktop PC that does not have any Bluetooth devices, but Bluetooth is shown as on in the notification center. If I click on it there, it guides me to settings>devices, but there is no Bluetooth option there. I checked device manager and I do not have any Bluetooth devices and I have checked my Ethernet adapter settings and there is also no Bluetooth device there.
I have a second PC which also does not have Bluetooth and it does not appear in that one's notification center.
how to make it go away on my main PC?
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Nov 2, 2014
Dell WLAN bluetooth driver is not installing on my laptop . I found out that the same driver is working fine on my friend's laptop and i even used same driver for windows 8.1 previously.While I install it ,it shows an error that "The installer cannot run on this platform...",,I even tried refreshing my laptop but still it didnot work..
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Dec 8, 2015
I just purchased a recertified Asus Q302LA 2 in 1 convertible 13.3" Laptop which came with Windows 8 installed. When I upgraded to Windows 10, shortly after I got it, the Bluetooth would not function. It did function with the Windows 8.
On the "System Information" page I found at System Summary>Components>Storage>Problem Devices, this entry: Microsoft Bluetooth Enumerator LE Device
BTHMS_BTHLE9&d0f185d&0&0
This device cannot start.
I also found when double clicking on Microsoft Bluetooth Enumerator LE in the Device Manager, and getting the "Properties" box; an entry for "Device Status" under the "General" tab that says: This device cannot start (Code 10) STATUS_DEVICE_POWER_FAILURE
Also, under the "Events" tab in the "Properties" box there is an entry under "Information" that says:
Device BTHMS_BTHLE9&d0f185d&0&0 requires further installation.
I have checked for driver updates and there were none. There is no "Bluetooth" icon in the "Action Center" sidebar, instead there is a "Connect" icon, but I cannot connect my bluetooth headphones or a bluetooth keyboard. Just get the message "No Devices Found".
I have the only two services for "Bluetooth" on the Services page "running" with "Automatic" start. I did not find an entry for the Microsoft Bluetooth Enumerator LE.
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Oct 7, 2015
Since the move to Windows 10 (from 7) I haven't been able to connect to my Bluetooth speaker. This worked for me under Windows 7. There is no bluetooth entry in the device manager.
I have a Dell Studio 1555. Both the WiFi and the Ethernet connection to the Internet are OK.
The computer is a dual boot machine with Ubuntu. The bluetooth feature does work in Ubuntu.
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Oct 6, 2015
System Information: Asus Notebook UX303L, Windows 10, Microsoft Arc Touch Mouse Surface Edition. I just upgraded to Windows 10 (from windows 8.1) on a 2 month old laptop. On previous version there were NO problems with bluetooth. The problems started immediately after upgrade.
When the upgrade finished Windows 10 remembered all of my previous Bluetooth pairs. My bluetooth mouse (Microsoft Arc Touch Mouse Surface Edition) worked before the installation but after my system reboot the cursor no longer showed movement. The batteries are new. The mouse is acting exactly like it does when it is properly connected (lights flash, makes scrolling sounds, etc). When I checked the Bluetooth device screen it still showed as paired. I rebooted. No change. So I unpaired the device. When I unpaired the device it flashed for a second as a possible device to pair with and then was no longer on the list. Other possible devices to pair with appear and disappear from the list without cause. (Ex. sees a scanner for a few seconds then no longer has a scanner. Sometimes its up for a few minutes at most but the list is constantly flickering.) So I rebooted. Then it did not see the mouse at all. I did this for several days. Sometimes when I would turn on my laptop it would flicker, sometimes it would not.
After about 3 days with no explanation it suddenly showed up and did not flicker. I connected the mouse and it worked for about 2 days. On the 3rd day I tried again, and the cursor would no longer respond even though the mouse was acting exactly the same. I rebooted. No change. I unpaired the device and it never showed up on the list. It's flickered a few times but when I click on it to pair it pops up with an error basically saying "cannot pair. Please check and see if the device is still set to connect to bluetooth." That is only on the rare occasion that it actually shows up on the list long enough to hit pair (maybe 2 times out of 50 attempts or more.)
It is a Microsoft mouse by all means it should work on Microsoft drivers.
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Dec 19, 2015
i have acer aspire 4750G with intel core i5. when i upgraded to windows 10, it didn't trace bluetooth device in device manager.
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Sep 19, 2015
Is it possible to create a clickable shortcut to toggle Bluetooth on/off? I can never seem to remember the WinKey mantras and have to look them up every time.
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Nov 28, 2015
I just recently purchase a newish laptop recently off eBay. Its a HP ProBook 6470b, it didn't came with a hard drive so I pulled the SSD out of my old Dell 1545 which has windows 10 preinstalled. Long story short when I listen to music over Bluetooth to my stereo, the sound become very choppy and distorted. Specially if I do some typing, extreme processing or moving the trackpad it becomes really bad. If I don't type, move my mouse or have it idle on the music player its fine (most of the time).
I should mention at this present moment I don't have a hard disk caddy since I didn't come with one and I'm waiting it to arrive from Malaysia (so I'm just curious if that could be a culprit). I have tried different Bluetooth speakers and the same problem persists. I have tried my macbook, android tablet, surface and phone with the same reciever and it play musics without any problem whatsoever. I have tried updating, uninstalling and installing drivers and hasn't made that many difference (although disabling the Microsoft UE LE Eliminator useful somewhat). The driver is a broadcomm 20702 Bluetooth 4.0 adapter.
I have disable any enhancement in the sound settings and gone to devices and printer and disable any unnecessary services that is used by my bluetooth receiver but the problem is still present.
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Aug 1, 2015
So I have a Lenovo Z480 and just installed Windows 10 on it. I used to have Win7 earlier and i'm still using the same drivers. I tried Connecting my Samsung Galaxy S4 to it via Bluetooth and It woudnt even detect it. It detects other laptops around it though.
My phone also doesn't seem to detect the laptop but detects others.
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