Drivers/Hardware :: DVD RW Not Seen In Device Manager Or This PC
Sep 24, 2015
Upgrade from win 7 pro 64 to 10 pro 64. All hardware and software was new, name brand and authorized at time of original build. The bios shows the drive as sata 3. I checked the windows advisor and the drive is rated as acceptable. It's an Asus sata dvd-+rw.I used every windows repair and diagnostic tool I could find to no avail. The only update for the dvd player was firmware which I installed. I tried switching the bios to auto play but it did nothing.
I did have problems with the upgrade. I could not get the upgrade icon although I had all the required files and had auto upgrades set, so I downloaded 10 to a dvd and did the upgrade. That's the last time the dvd player was recognized. It is working. Asus loads a mini os on it's mother boards called Speed Gate. I can use Speed Gate to to read file on a dvd but it wont execute.I tried making a recovery usb but it fails. I then tried reset but it disconnects the key board and mouse so I have to do a hard restart so reset fails too. I tried restarting with the win 10 dvd in the drive but it wasn't recognized. To update the bios the instructions say use the install disc. I tried using Speed Gate but could only see the list of files. It does give the option of using the asus update utility which should be in programs (apps in 10) but it isn't there.
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Sep 30, 2015
I have googled this all over the place and there are all sorts of issues with DVD / CD-ROM players no longer being recognized but I haven't come across the same problem I'm having.
I upgraded to Windows 10 64bit from Windows 7 64bit. One day while I was transferring data from my SSD boot drive to my HDD storage drive everything locked up, I got an error message (that I didn't save) and all of a sudden my HDD was no longer visible in My Computer. I ran into all sorts of issues following this and believed that something had corrupted during the data transfer so I opted to disconnect my HDD and do a fresh install of windows with a format on my SSD.
Everything was working well until one day the same thing happened with my DVD/CR-ROM drive, it just disappeared from My Computer. I went to install / check for updated drivers in Device Manager and I believe I clicked uninstall by mistake.
Now when I look at Device Manager there is not even a DVD/CD-ROM option (menu spot for it).
Above: So here you can see My Computer, there is my SSD Boot drive but the DVD / CD-ROM is not there
Above: The DVD / CD-ROM drive does not show up in Disk Management, I've tried rescanning drives, refresh, nothing. (As an aside, what are those unnamed disks???)
Above: Device Manger, there is not even an option to view DVD / CD-ROM drives.
Above: Regedit - A fix I saw was to check this registry for UpperFilters and LowerFilters both of which were not there so I didn't touch anything here.
So far I have done the following troubleshooting:
Turned off the PC and unplugged the CD/DVD drive from the Sata Port. Restarted the PC and loaded windows. Shut off the PC again and re-connected the CD/DVD drive.
When I started the PC back up I entered BIOS and the drive shows up under Sata Port 2 like it should:
ASUS DVD RAM GH75N
There is power to the drive, it opens and closes and if I put a disk in it spins up.
So this leads me to believe the drive is ok and the cable / port are good as it's being recognized.
I think my biggest concern is not being able to see a menu in Device Manager for DVD/CD-ROM drives. I'm not sure how it got removed or how to get it back.
I'm going to try and contact ASUS to see if they have specific drivers for this drive meant for Windows 10.
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