Drivers/Hardware :: DVD Burner Not Working

Feb 10, 2016

When I tried to play a disc in the dvd player nothing happened, so I checked in Device Manager and the dvd had a yellow triangle on it, so I uninstalled it then restarted the computer. There was no change so I checked the error report and found this:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I opened regedit and went to {4D36E965-E325-11CE-BFC1-08002BE10318}, there was a lower listed but not an upper. I restarted the computer but the DVD still is not working.

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