Drivers/Hardware :: DVD Drive Isn't Recognized After Upgrade?
Feb 1, 2016
My dvd player drive isn't listed and when you try and play a dvd the player spins but doesn't play anything since upgrading to windows 10. I have checked in device manager and it says device is working properly. I have also done the upgrade driver and it says I have the latest driver.
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Jul 30, 2015
I have a SATA-1 TSSTcorp TS-H653 (not sure whether it is an F, G, H etc.) CD/DVD writable drive in an Inspirion 537s. I recently upgraded to Windows 10 Pro from Windows 7 Ultimate, but the drive is not recognized by the OS. However, the drive does show up in BIOS. I have searched and cannot find a driver for this drive.
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Jul 31, 2015
I just upgraded to Windows 10 as I planned to use the weekend to sort out any issues I might encounter during the upgrade. Well boy did I ever. My Seagate 3TB drive decided it no longer wanted to be recognized by Windows anymore. It shows up as a failed/deactivated drive in Disk Management as seen here: [URL] It also shows up in Speccy as a physical drive. I currently have 2TB of data on there (including an OS image I did just before the upgrade as an extra prep step), so reformatting the volume is not an option until I get the data off.
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Apr 14, 2016
I was moving video files (AVI) from an external backup drive (WD Element) to another external backup drive (Seagate expansion) after having moved another video file from my laptop (Acer) to that Seagate external drive. The night before I had moved some video files from the WD to the Seagate with no problem but using a different laptop (Sony). These video files are all rather large and I can tell that the space is still being allocated on the Seagate because while the folder cannot be seen the space that was there is still being used by the Seagate because I am missing over 100GB which would be about the size of that now missing folder.
What happened was there was a message that the Seagate drive could not be recognized while the files were in the process of being moved to that drive from the WD. This is after I had already moved a video file of about 26GB with no problem into that now missing folder. When I saw the message I attempted several times to move files to that Seagate drive but I could not so I unplugged the Seagate drive from that laptop (Acer) then reinserted it into the usb port. I got a repair message that said it needed to be repaired because some files were corrupted and that no data would be lost but the drive would be unavailable during the repairs so I checked ok. It took only about 30 seconds and it said the repairs were completed and the drive was available but I noticed that the folder that I was moving the video files to was not gone.
As I stated there are more than 100GB of files in that folder some are video and others are audio recordings that were created by using the myrecording (audio and video) features of the Acer laptop and they are very important so I need to figure out if they can be retrieved from that Seagate drive. I have not copied anything else onto that Seagate drive but I have plugged it into the Acer computer to ensure it is being recognized. Both the external drives WD and Seagate are plug and play that are powered from the usb -- they have no power adapters.
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Aug 8, 2015
Yesterday, Friday 7, 2015 I upgraded by computer to the Windows 10 operating system from Windows 7. Since then, however, my CD/DVD drive is not detected and/or recognized.
The icon on my device manager has a icon of Media with a ? mark on it and when I click on it blank.
I have looked under Device Manager for the CD/DVD drive, and there's nothing there.
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Jan 27, 2015
I installed Windows 10 as an upgrade to Windows 8. My Dell laptop does not see the DVD drive. I had no success getting the drive to work in Windows 8 and (maybe of course) it doesnt see it now. This seems to be a common problem I have tried numerous fixes but have not had success. What is the latest and greatest solution?
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Aug 14, 2015
It really isn't my day. I recently upgraded to Windows 10 from Windows 7 and previously my DVD/CD Drive was working perfectly. Now, nowhere on my PC, and I mean nowhere, is my DVD/CD drive recognised as existing. There is no DVD drive showing in Device Manager or in Settings>Devices.
I have taken the side panel off my PC and all cables are properly plugged in.
I have not tampered with the BIOS at all.
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Feb 3, 2016
I have recently upgraded to Windows 10 and alll is working well except for the CD/DVD drive does not automatically recognise a CD when its inserted. With previous Windows 7 when I put a music CD in drive wiith itunes open then itunes would ask if i wanted to import CD.
The CD/DVD is recognised in Device Manager and says that it is working properly. the only way I can get the CD to be recognised after inserting the CD is by going to the Device Manager and double clicking the CD/DVD line to open 'properties'. At that point itunes asks me if i want to import.
The drive is a Samsung SH-223L.
Autoplay is ON
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Feb 10, 2016
The DVD drive worked fine prior to installing Win 10 - now the computer doesn't recognize it. Win 10 apparently thinks it is a removable drive. The CD-DVD drive is recognized in BIOS.
How do I diagnose the problem?
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Oct 15, 2015
I just 'upgraded' to Windows 10 yesterday from 7. Windows 7 has a generic photo upload program that activated when I hooked the camera up. Windows 10 does not recognize my camera in G drive.
Is there a generic program available to upload photos? Samsung support says they do not support Windows 10.
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Sep 10, 2015
Previous Win 7 did recognise apple equipment so that I could download photos to the desktop but although I tunes syncs with my phone and pad, win 10 will not show them in explorer. How can I download pics without using the cloud?
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Jan 14, 2016
Problem: When I click on my H: drive or try to access it from the command line, it gives me an access denied error. However, all of the applications that I have installed on that drive run without issue. So, there is some access there. (See attached images. The first shows the hard drive state in diskmanager and in windows explorer. The second image shows the minecrafter launcher profile (that it is stored in H: and the application running, proving that there is some access.
System: Home built PC: (C:) 240GB SSD for OS, (E:) 1TB HDD for file storage and backup, (H:) 1TB HDD for large applications and video editing files. All drives are Simple, Basic, and none have encryption. All use the SATA connectors.
Process: I had Windows 7 Home 64 bit with, among many other things, Comodo Internet Security, Virtualbox, ImageDisk.
During the upgrade process, I noticed that Windows 10, during the upgrade, ran the file system check and fix "problems" on the H: drive.
(Side note) Having forgotten to uninstall Comodo before the upgrade, I did not have network after the upgrade. The fix was non-trivial as I had to use a second computer to download the unofficial comodo uninstaller. Reboot. Uninstall the network devices. Reboot. And once Windows 10 was up and running, it reinstalled the network devices and the network was available.
Still, whether before or after the Comodo uninstall and reinstall, the uninstall of ImageDisk, or the uninstall of the Virtualbox network device, I have no access to the H: drive.
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Jan 7, 2016
I got a 128GB Flash Drive which I proceeded to install a portable, bootable Fedora install on. Of course, naturally, since Fedora is light weight, I had all sorts of other room left over. However, when I plug the USB drive back into the main Desktop, it no longer asks me what I want to do with the USB drive, even with AutoPlay stuff disabled. It's as if the USB Drive doesn't exist.
However, I checked quickly on one of my laptops that has never seen the drive and the AutoPlay on that device immediately popped in. When I selected "view files and folders", voila, I could see the Flash Drive with a folder for the Fedora install and plenty of other open space.How can I force my computer to see this Flash Drive all over again? it's doing the same thing with the storage on my fiance's iPhone. since I can't see her phone anymore when I plug it in (even iTunes doesn't see it).
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Feb 23, 2016
Error message says module not installed. After upgrading i was supposed to receive KB3051704 update to correct this problem. Is that what's wrong or something else. I need to be able to use the dvd drive. I never received the update.
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Nov 22, 2015
I just upgraded from windows 7 64bit to Windows 10 and it will not recognise CD Drive there is nothing wrong with the CD Drive as I rolled back to Windows 7 again for a short while and it worked perfectly...
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Nov 4, 2015
I tried the Windows 10 upgrade when it first came out and immediately went back to 8.1 when I couldn't get a single one of my internal SATA hard drives to mount.. I have 5 of them, and I just wasn't about to mess with that when 8.1 had no problems at all. Now I have tried it again and the same problem is happening. I want to see if I can figure it out this time. I am using the latest SATA and Chipset drivers for Win10 64 bit from Gigabyte's Website (I am using a Gigabyte Z77X-UD5H Rev. 1.1.
I am "testing" Win10 using a bootable clone of my main SSD (that still has 8.1 on it) and I upgraded it to 10 just to mess with so I can figure out this ridiculous problem.
My problem is that all of my internal SATA hard drives (with the exception of the system drive) cannot be assigned a drive letter in Disk Management. They show as healthy NTFS partitions but I get 1 of 2 different errors when I click on "Change Drive letters and Paths":
1. "Virtual Disk Manager: The System cannot find the file specified."
2 "Disk Management: The operation filed to complete because the Disk Management Console view is not up-to date. Refresh the view by using the refresh task. If the problem persists close the Disk Management console, then restart disk management or restart the computer" Hint: none of the recommended fixes in the error message change anything.
I HAVE been able to assign the partitions a letter and mount them using a third party disk manager called "MiniTool Partition Wizard". It lets me mount the partitions and it works! ..However, if I restart the computer, I am back to square one and have to manually assign each drive letter for each partition every time.
This is easily the worst experience I have ever had upgrading an OS, and one of the most mind boggling issues I have had with Windows in general. I really like Windows 10 and want to keep using it but half of my hard drives being un-mountable is a complete deal breaker right now.
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Nov 18, 2015
I just did a complete upgrade of my PC replacing motherboard, video card, processor and power supply but keeping original hard drives. I did a fresh install of Windows 7 and then upgraded to Windows 10 soon after completely smoothly with no issues. My boot drive and external survived, but for some reason, even though it was handled with great care, my other SATA hard drive doesn't appear anywhere anymore. I can hear it spin when I boot the PC but it doesn't appear in BIOS or in Disk Management. I changed the cable and the port it was plugged into but no dice.
If it is indeed dead...what are my options in recovering the files? It is essential I get these files back!
It kind of worked on and off when plugged into my brother's PC which uses a different make of motherboard...
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Aug 24, 2015
I have a pre-built laptop with official W7 on it. The HD had a failure last year and since I was too busy to take care of it I gave it to a friend who just cloned it. Result, now Windows is not recognized as legit and no system feature works (including system restore, the search function, Windows updates). I still used it without problems but now I built one for myself and I'm giving the laptop to my father, and thought the best way to clean all that mess was to use the free Windows 10 upgrade to format everything and do a clean install with that.
Is there any way I can "trick" my system in thinking it's legit again so that I can get the free Windows 10 upgrade?
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Aug 5, 2015
I have downloaded Win10 onto my laptop. The DVD is: UltraNote Series: 8x SATA DVD-R/RW/Dual Layer (+ 24x CD-RW)
I thought that everything was fine after I had re loaded Norton which had disappeared. All other icons and programmes were intact. I then attempted to load another program via a disc but found that win 10 doesn't know that the drive exists.
I am using my PC with win 7 to type this info.
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Aug 23, 2015
My PC has three hard drives. A Samsung solid state drive (840 series) that has windows and all games / programs on it, and two older Samsung HDD's (HD753LJ, about 7 years old) that I use to store videos, photos, music etc. It had been working fine in this configuration with Windows 7 for years.
I recently upgraded to windows 10 (in place upgrade, not a clean install) which worked OK except one of the two HDD's was not found by Windows 10. After a couple of turn off / turn back on cycles it found it and was OK for a little while. However it stopped finding it again and now hasn't worked for a few weeks.
If I boot into BIOS it lists all three hard drives as boot options, but only two come up in disk manager / device manager / my computer within Windows 10. Is this a Windows 10 problem or is the hard drive dying? (The timing would be very coincidental if it's not a windows problem).
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Aug 26, 2015
So as of recently I am running Windows 10 on my pc. I however noticed one thing: I have an SSD and an HDD installed.
I installed the OS on my SSD ofcourse. Now it seems that Windows 10 recognizes my SSD as a regular drive, and not as an SSD. Due to this, I am unable to install SSD drivers. I use the Samsung Evo 850 SSD.
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Feb 8, 2016
When I changed my pc case I didn't bother to hook up my optical drive because I didn't really use it. today i went to hook it up and it works fine but it wont show up in file explorer. it only shows my c drive. is there a reason for this? my drive is ASUS 24X DVD Burner ...
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Nov 22, 2015
Trying to upgrade from windows 7 to 10 I get unable to upgrade, Screen driver incompatible (old dell Laptop). So i created a Windows 10 iso and installed windows and lo and behold the screen works perfectly - now the problem is I can't activate as I can't upgrade so I don't get a windows 10 Key !!!!!!
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Jan 6, 2016
Yesterday I inserted a CD to install driver for my new headset. The CD-R open, close normally and I also heard the CD spinning. But not thing happened in my laptop at all. I checked This PC: no CD drive (before upgraded to win 10, I had installed win 8.1 and the CD dive was drive F). In Device Manager, there's no CD/DVD ROM section, even i had checked Show hidden device in View tab.I tryed every methods found online, but not fixed. Here's the details:
1. Try ALL METHODS in this link: [FIX] Optical Drives (CD/DVD) Icon Not Showing in My Computer Window - AskVG
-> nothing
2. Try to uninstall Channel 0 and 1 under IDE ATA/ATAPI Controller. But as you can see in the picture above: there are no Channels under IDE...Controller. Tryed to uninstall Intel(R) 8 Series...Controller and rebooted, nothing happen
3. Try to update drivers using IOBit Drivers Booster PRO but all drivers are up-to-date.
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Oct 8, 2015
I started up my laptop a while ago to play some music while I do work but when I plugged in my headphones there was no music. The music plays on the speakers but headphones nothing.... I have tried many headphones on my laptop and none worked but they do work on my iPod. I am using Asus Zen Book pro UX501, windows 10 64 bit....
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Nov 9, 2015
I plugged in my USB drive and I get notification USB device not recognized. In This PC it shows but it looks like this:When I right click to try and format it, nothing happens. I also tried renaming the drive letter, nothing. I tried many USB fix tools, such as, USB drive defender, Flobo, mUSB Fixer, USB Refresh, USBFix 2016, and most of them didn't even see the device in the list. It's SanDisk Cruzer 16GB.
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