Drivers/Hardware :: Synaptics Touchpad Will Not Scroll?
Jul 9, 2015
I just upgraded my windows 7 original install on my Toshiba Laptop (3 years old) to the Windows 10 Home Preview Build (10130 was installed). Everything appears to be working EXCEPT my touchpad will not scroll. It is a Synaptics V7.5 on PS-2 port. I went to the Synaptics website and don't see a windows 10 driver for this...How can i get the scrolling to work on the touchpad (everything else seems to be working on the pad)..
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Sep 7, 2015
My laptop touchpad scrolling stopped working this morning after I updated my gpu driver. I went to the packard bell website and looked at the touchpad drivers for my laptop. There is a synaptics one and a elan one.
I have them both installed on my laptop but it still isn't working and there is still no virtual scrolling option in synaptics. These are the options that I have in the synaptics settings:
This is what it should look like:
What do I have to do to get the scroll trackpad feature to work again? P.S, when in device manager, even though there is an ELAN tab in mouse properties, Only the synaptics driver shows up under the mice section in device manager. Does this mean that the synaptics driver is replacing the ELAN and I need them both for the scroll to work.
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Sep 12, 2015
I understand i have asked this before, but my touchpad still refuses to disable. i have tried 5 different versions of the synaptics driver, and i believe im currently running on the best version (according to my laptop). If I go to control panel and disable it from there its still no luck. its making me regret my decision to update as it worked perfectly before.
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Nov 6, 2015
I just got this laptop (Dell Vostro 3558 i3), a few days ago i upgraded to windows 10 using the media creation tool. After the upgrade, the touch pad works but I cannot scroll. I have tried uninstalling the drivers and reinstalling them. When I upgraded there was nothing listed that went along the lines of synaptics in the control panel (uninstall).
I have tried installing the drivers of windows 10 and windows 7 from the dell website, what happens is quite weird, the installer says it installs without any errors but nothing happens, there is no synaptics program listed in the control panel.
Excuse me if I left any important details out but it is the first time that i have come across this issue and don't know what info I should give. I should also note that before I upgraded the touch pad worked along with the program of the drivers, now all I get is the usual mouse options and in device manager it recognizes it as a P/S2 mouse.
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Sep 30, 2015
I just upgraded to Windows 10 and have discovered a problem that I can't seem to fix. When I Right-click on my Touchpad, nothing happens. This was very useful when I need to fix a word spelling & get options for the misspelled word.
I have an HP Pavilion using Synaptics Touchpad.
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Aug 13, 2015
Lenovo Thinkpad R500 - Touchpad scroll works in Internet Explorer, Firefox, File Explorer, Device manager and some other places, but it does not work in Start menu or any menu under Control panel, Edge or Windows Store - no matter what I have tried it simply will not Scroll - There is no doubt this a BUG.
I'm guessing it a bug in windows registry, but don't know where to find it. I have been through most that has to do with ALPS. Where the registry settings for the MS software scroll option are.
Touchpad/Trackpoint: ALPS UltraNav 2 - I have the newest driver from lenovo an ALPS don't have driver download available. But can't see how its a driver issue when it works in Device manager and the other places.
I tried getting MS support engineers at MS forum, to take a look at it, but they have this attitude that its driver issue and not Windows bug. Besides that, they never read the question before dishing out some standard solution like "try going to safe mode to see if the problem persist" - That is not going to work, since the drivers that control the scroll will not load in safe mode and then scroll will not work at all, a "real" technician would know that.
Scrolling right now in Firefox - If i go to Edge or Store, its not working.
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Jul 29, 2015
Just downloaded windows 10 update and my touchpad can move but cannot use any gestures which is a massive pain consider I can no longer scroll using two fingers. Why and how I can repair this functionality?
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Aug 9, 2015
I have a HP Pavilion laptop with Synaptics Touchpad V7.5 on a PS/2 port. The driver version is 19.0.12.95.
After installing Windows 10 and updating all of the drivers, I tried playing a game and found that I can't use my keyboard and mouse at the same time, so I turned off PalmCheck and tried to continue- but it still does not work.
I have also tried to go into the Windows 10 version of the setting and set to 'No Delay'.
I've tried to update my drivers but every time it says I already have the best version of the drivers installed.
Here is an image of what my settings have been set as (from another user that hasn't received a reply). But after exiting and pressing apply, it saves the settings but I still can't use the mouse and keyboard at the same time.
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Feb 23, 2016
I found a problem in my pc (Windows 10 Pro 64 bit ver 10586.104 [not insider]) that: When I start up computer, Synaptics startup too, and that what I want, but while playing some game, I have to adjust the resolution lower (HD), and after that, I turn it back to normal (full HD). Therefore, some object in that desktop and taskbar didn't diskplay correctly so I have to restart explore.exe in task manager, but after I restart explorer, synaptics didn't work any more (the icon in the taskbar is disappear,too). (Note: Include can't use 2 finger zooming, rolling, ....) how to start Synaptics back again ? (I can't find where to start Synaptics if it crashed or ended)
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Aug 9, 2015
Another issue tell me if u can solve this . Iam having synaptics touch pad in which scrolling feature is not working in win 10 ,was working in windows 8 .
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Aug 21, 2015
How do i stop my synaptics pointing device freezing after starting PC? Was OK before WIN 10
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Nov 4, 2015
They changed mouse scroll to scroll next/previous instead of zoom. I use a Logitech mouse with Setpoint installed and because of Setpoint smooth scroll, it scrolls through several photos on one scroll. Turning smooth scroll off, it doesn't always scroll next when the mousewheel "clicks". Another thing with my Logitech mouse is that I can't use the forward/backward buttons. They function as left click. Double click any and it zooms in. I can't change Setpoint settings per app because Photos isn't really a typical exe app like Notepad.
The last thing is that it seems to sharpen the photos even when I turned auto adjustments off. Compare Photos to Firefox and even Windows Photo Gallery and you'll see.So far, Windows Photo Gallery seems like a good alternative, except it doesn't play gifs (unless you click next frame really fast).
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Oct 2, 2015
I recently updated my OS to Windows 10 and now whenever I try scrolling down or up a page using my mousepad, nothing happens and it doesn't scroll. How can I fix this?
I have the Asus Flip 2in1 13.3" TouchScreen Laptop Intel Core i3 4GB Memory 500GB Hard Drive Black TP300LADS31T
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Oct 16, 2015
my Win7 to Win10 upgrade. _While using_ the computer the mouse scroll settings reset to 1. This can happen a couple of times during the day even though the computer never has been in sleep mode etc. Computer is a Lenovo X230 with i5-3320M. It has Synaptics touchpad drivers. I am using a docking station with a USB Logitech mouse.
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Aug 30, 2015
For some reason two finger scroll just stopped working even though it was working about an hour ago. Why it changed or what i did to change it. I tried entering the control panel, mouse, then synaptics settings, and enabling vertical scrolling, but that didn't seem to fix the problem.
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Sep 28, 2015
I do not like the touch pad. When I had Windows 8.1, I simply disabled it. But Windows 10 has a mind of it's own. I go into settings for touch pad and put a check mark where it says "disable touch pad". But as soon as I restart, the touch is enabled. I go where I put the check mark and it's gone--Windows just un-checked it. There are a couple of places where I can disable it, but upon restarting it goes back to where it was. I even went in Device Manager and disabled it there, but the same thing happens.
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Aug 14, 2015
since upgrading to Win 10 the Synaptics PS/2 touchpad will not scroll. I have rolled back the driver - didnt work, reinstalled the latest driver (15/7/15) -didnt work, all the relevant check boxes in device setting are enabled. (HP Pavilion dv7 Notebook PC)
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Sep 1, 2015
On my Dell Alienware m14x it seems that I can not find a way to disable the feature that enables a delay between the time you can click or move on the touchpad to when you can press a key. Meaning, if I quickly stop typing and attempt to move my touchpad, I must wait a couple of seconds before my touchpad enables itself again. This feature was added to stop people from accidentally pressing the pad while typing.
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Mar 5, 2016
OK so now if my touchpad is switched on the mouse cursor sometimes makes continuous erratic movements around the screen. Turning it off solves this problem. Is this a sign it's wearing out,
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Jan 18, 2016
I have an Advent Monza S200 laptop. I've recently upgraded to Windows 10. Before I upgraded my touch pad was working fine, but after the upgrade my touch pad stopped working.
Once my laptop is turned on, the cursor is not visable on the screen, the touch pad is unresponsive too. If I plug in an external mouse, the cursor re-appears and I can control my computer that way, although as soon as I un-connect my external mouse the cursor stays on the screen but I can't control it with the touch pad.
I can un-install the touch pad drivers, then re-install them from the Advent webpage and the touch pad will work perfectly until I turn my laptop off, then when I switch my laptop back on, I'm back to square one again and can't do anything unless I plug in my external mouse.
I've tried asking on the Advent forums but they don't seem to have had any traffic since early 2013.
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Nov 5, 2015
I installed the new Win 10 home and now I'm unable to deactivate the touchpad. I tried to fix it in system controls and of course by "alt+F9" but nothing works... or elseway, it still works.
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Aug 6, 2015
After upgrading to windows 10 my touchpad was not working, after googling around i saw someone say that windows 10 turns it off by default so i went through the device manager and turned it back on but now it is unable to click on anything and i can't use the two finger scroll thing that i use to be able to.
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Jan 17, 2016
The left button on my touchpad developed a hard to describe malfunction. Turning on right-handed mode improved the functionality, but accidentally clicking the left button creates a complicated, frustrating situated which can usually only be resolved by restarting. Is there something in the settings or the registry which can disable the button until I get it fixed?
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Jul 31, 2015
i just upgraded to Windows 10, and everything is working fine exept for my Elan touchpad.
I have never experienced it not working for Windows 8.
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Sep 3, 2015
In June a friend bought a Lenovo Z50-70 laptop running Win 8.1. He particularly dislikes touchpads so uses a mouse. In 8.1 I was able to disable the touchpad for him, via Device Manager. He's now updated to Win 10 and the touchpad has come back to life. I've been trying to disable it again, so far without success.
In "Settings", the only option under touchpad is to alter the delay on using "click". I went to Control Panel.
In "Device Manager > Mice and other pointing devices" there are only two options, "HID-compliant mouse" (which has a disable option) and "Lenovo Pointing Device", which I assume refers to the touch pad (is this assumption right?) and which can be uninstalled but has no "disable" option.
In "Device Manager > Human Interface Devices" amongst other things there are two entries both named "HID-compliant vendor-defined device". Both can potentially be disabled, but without further knowledge I'm disinclined to disable them in case I inadvertently disable the mouse in the process.
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Jul 29, 2015
I just updated my win7 to win10, despite several negligible issues, so far I'm rather content about it. I browsed several options, lurked around settings, internet, friends- no straight forward method found. So, how to set the touchpad back, to behave as it used to in win7? My laptop does not have touchscreen, therefore i have no need to use this built-in 'feature', which is no good for me at all.
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