Drivers/Hardware :: Touchpad Not Working Properly
Mar 5, 2016
OK so now if my touchpad is switched on the mouse cursor sometimes makes continuous erratic movements around the screen. Turning it off solves this problem. Is this a sign it's wearing out,
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Nov 6, 2015
I just got this laptop (Dell Vostro 3558 i3), a few days ago i upgraded to windows 10 using the media creation tool. After the upgrade, the touch pad works but I cannot scroll. I have tried uninstalling the drivers and reinstalling them. When I upgraded there was nothing listed that went along the lines of synaptics in the control panel (uninstall).
I have tried installing the drivers of windows 10 and windows 7 from the dell website, what happens is quite weird, the installer says it installs without any errors but nothing happens, there is no synaptics program listed in the control panel.
Excuse me if I left any important details out but it is the first time that i have come across this issue and don't know what info I should give. I should also note that before I upgraded the touch pad worked along with the program of the drivers, now all I get is the usual mouse options and in device manager it recognizes it as a P/S2 mouse.
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Jan 18, 2016
I have an Advent Monza S200 laptop. I've recently upgraded to Windows 10. Before I upgraded my touch pad was working fine, but after the upgrade my touch pad stopped working.
Once my laptop is turned on, the cursor is not visable on the screen, the touch pad is unresponsive too. If I plug in an external mouse, the cursor re-appears and I can control my computer that way, although as soon as I un-connect my external mouse the cursor stays on the screen but I can't control it with the touch pad.
I can un-install the touch pad drivers, then re-install them from the Advent webpage and the touch pad will work perfectly until I turn my laptop off, then when I switch my laptop back on, I'm back to square one again and can't do anything unless I plug in my external mouse.
I've tried asking on the Advent forums but they don't seem to have had any traffic since early 2013.
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Jul 31, 2015
i just upgraded to Windows 10, and everything is working fine exept for my Elan touchpad.
I have never experienced it not working for Windows 8.
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Aug 31, 2015
I upgraded my Gateway NV570P laptop. As soon as the upgrade finished, the scrolling on my touch pad no longer worked. I checked the settings, and it is still set properly for the scrolling to work. I tried upgrading the drivers, but Gateway only has touchpad driver updates for Windows 8 not Windows 10 - I tried installing those updates anyway, but it didn't fix the problem.
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Aug 14, 2015
Had a customer present their laptop for repair following Windows 10 upgrade, so wanted to post the solution here.
The device, a Toshiba Satelite Pro Touchpad had an issue where it appeared to hang on startup following upgrade to Windows 10. Investigation revealed that the issue was actually the Touchpad was becoming disabled due to a problem with the ELAN driver that Windows 10 had installed. I wound the driver back and everything was fine, then Windows 10 decided it had a better version of the driver and installed the bad one again. Solution was to wind back the driver again from 15.8.x.x to 13.8.x.x and disable automatic update of drivers to stop it being replaced again.
Clearly it is not ideal to disable the driver update capability, however if there are not sufficient checks and balances to ensure that the right driver is being installed it is going to create more problems that it is worth.
Microsoft Suggestion: It may be an idea to allow disabling driver update for individual driver basis.
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Jul 30, 2015
After having installed windows 10 on my Asus laptop. Some of the keys are not working.
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Nov 6, 2015
ve just recently started having problems with keyboard input lag. Meaning, I will type and it will not register until a full second after I hit the key. I have re-installed java multiple times. Scanned my computer for harmfull virises, programs. Ive switched keyboards, and the problem still occurs.
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Nov 18, 2015
For the past few months, the right touchpad button does not work with the Windows 10 drivers. Windows 8.1 drivers worked fine. If I switch mouse settings to left handed, then the buttons work fine, but obviously this is awkward to get used to. I have rollbacked the driver to a very old edition and it worked fine, however then I had no synaptics touchpad settings so the touchpad settings could not be altered.
19.0.9.7 is the synaptics version
touchpad works fine on other user accounts
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Jan 12, 2016
This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.
You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer..
In order to possibly do testing on what is causing this (I've tried everything I can think of) I am purposely not resetting my computer (this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).
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Nov 15, 2015
I just upgraded to Windows 10 1511 (November Update), and saw the new (modernized) Safely Remove icon in the system tray - and the problem, it's not working properly.(I know, it's a Windows 7 Screenshot, I found it online, it's just for reference).As we can see from the comparison, mine only shows the second row, that being the device description (Name and drive letter), and no longer shows "Eject Storage Device".
So the safely remove icon in the system tray is now practically useless. I search over, and found no one with the same issue, nor did I find any direct fix. I shutdown and reboot a couple of times, tried different USB devices and ports, I also did try a couple of related tweaks, like changing the removal policy, and scan for hardware changes, etc - but still, no luck.Though note, the eject function is still available through file explorer:
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Dec 11, 2015
Some time ago, at [URL] , I learned to launch an elevated Device Manager by using Cortana to search for "devmgmt.msc," then right-clicking the search result and selecting "Run as administrator," then look for yellow flags next to drivers which need updating. I've done that several times, including earlier today, and I've never seen any yellow flags, but today I installed Windows Update MiniTool and I discovered that there were 6 drivers which needed updating. Anyway, whenever I launch an elevated Device Manager, I never see anything to indicate that it's elevated, and there's never a UAC dialog like there is whenever I run anything else as an administrator.
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Sep 7, 2015
My laptop touchpad scrolling stopped working this morning after I updated my gpu driver. I went to the packard bell website and looked at the touchpad drivers for my laptop. There is a synaptics one and a elan one.
I have them both installed on my laptop but it still isn't working and there is still no virtual scrolling option in synaptics. These are the options that I have in the synaptics settings:
This is what it should look like:
What do I have to do to get the scroll trackpad feature to work again? P.S, when in device manager, even though there is an ELAN tab in mouse properties, Only the synaptics driver shows up under the mice section in device manager. Does this mean that the synaptics driver is replacing the ELAN and I need them both for the scroll to work.
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Jan 23, 2016
I recently upgraded my computer from Windows 8.1 to Windows 10 and have noticed some issues:
Whenever I stop moving the mouse, the little blue loading circle keeps blinking. Now I don't exactly if it's causing any problems but I'm sure it wasn't doing that before I upgraded and I think it may be related to this second issue:
My touchpad no longer scrolls with two fingers. Now it only scrolls via touching the right side of the pad and dragging my finger up or down. No two finger gestures work anymore.
There seems to be a new driver called Elantech and I've found a settings menu for it but the gesture controls say they're turned on even though they don't work.
I have an MSI GT 60
i7 Windows 10
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Oct 12, 2015
just today my touchpad on my Asus laptop was working perfectly and for some reason stopped working. I can move the cursor with it and perform dragging gesture but two finger gestures aren't working, all drivers are installed so i don't know what to do...
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Aug 4, 2015
I have installed Windows 10 on my Asus N76VZ laptop. I have the problem after a few days that my touchpad stops working. I can move the cursor around, it will highlight the item, but I can't click on it. I can solve this problem by installing the driver, after installing the driver I have to reboot it and everything works fine. If I close the lid, stay away from it a few hours, the problem may occure again and the same process has to be done. I am also experiencing lag spikes with normal task usage like moving my cursor. Not when opening new tabs or programs. Just normal movements.
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Jul 29, 2015
Just downloaded windows 10 update and my touchpad can move but cannot use any gestures which is a massive pain consider I can no longer scroll using two fingers. Why and how I can repair this functionality?
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Mar 19, 2016
Ever since I upgraded my Dell Inspiron 15-3521 laptop to Windows 10 from Windows 8.1 last year I've had intermittent issues with the touchpad. Specifically, about 25% of the times that I turn on the computer I'm completely unable to scroll up or down using two finger multi-touch gestures (putting two fingers on the touchpad and moving them up or down to make a webpage scroll up or down, for example). The mouse cursor will also randomly stop responding for a few seconds at a time when the scrolling issue is occuring. Usually I just restart the computer to get around it but I'd like to fix the problem once and for all.
I've tried fixing the issue a number of times over the past few months by upgrading the drivers from Dell's website as well as attempting other fixes suggested on other forum posts describing the same issues but haven't had any luck. I'm ready to try anything you suggest, including things I may have done already (ex: downloading the latest drivers), preferably saving more drastic measures for last. In addition, I should mention that after upgrading to Windows 10 I also began having intermittent issues with sound quality (bass is very low) when using headphones.
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Jan 9, 2016
My Gateway N522 laptop's touchpad is not working. I have had pc cleaned and updated to no avail. I'm currently accessing using USB mouse, which is not very practical for a laptop. How to get touchpad back working?
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Aug 23, 2015
I have just upgrade from windows 8.1 to windows 10. I have got a problem with my laptop the touchpad has stop working, how to get the touchpad working again?? I can get as it worked before I upgrade to windows 10.
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Oct 27, 2015
So I have a problem on my laptop that only some programs can use sound, such as, I'm playing a video on YouTube and on volume mixer it shows Google Chrome in my applications and it shows sound is coming from Google Chrome, but if I open a vlc video on the laptop, I can't hear anything from that and it doesn't show on my laptop. Yesterday I was playing a game, then I got a notification, then my sound stopped working.
Speakers 1.png 8.56KB.0 downloads All my applications that had sound was on this page, then next to Speakers/... there was an arrow pointing down, so I clicked on it and then I saw
Speakers 2.png 17.03KB
0 downloads and then all of the sounds that work was on this page.
All of my drivers are up to date and I didn't have any headphones plugged in when I took those screen shots and when I tried testing out the sounds.
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Aug 17, 2015
i am running a Samsung NP940XG3-K03US. I just upgraded to Windows 10 and my keyboard and touch pad are not working. I have tried windows update, intel update, samsung update tools and nothing has worked.
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Dec 14, 2015
All of a sudden my start button will not respond to the left click. Right click works normally. This seems to be the only problem in the task bar. Is there a win 10 repair disk available? I have just discovered that there are no restore points! What to do?
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Jan 21, 2016
When the popup notifications in Windows 10 show up, such as the auto-play ones when you put in a disk or a USB drive, they don't display the relevant icon, just the colored background box (see pic below). The autoplay itself is fully functional and works fine, it's just the icons. I'm not sure if the problem affects all apps or program that show icons on their notifications, but I'm assuming it does since, the app icons at the bottom of the "Settings -> System -> Notifications and Actions" screen were displayed the same way. I reset windows, and this seemed to fix the icons in that settings screen, but not the notification pop-up icons. In the case of autoplay notifications, it is not dependent on the disk, as it does the same for any disk or drive inserted or mounted.
Some of the things I've tried:
Restarting (obviously)
Creating new user (problem persisted)
Resetting the PC (deleted all files, without cleaning the drive. problem persisted)
I believe the support guy tried doing something with the registry, and he also tried updating my GPU drivers (which were already up to date)
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Nov 13, 2015
I have some problems with Windows Spotlight feature. Everytime I select this as my lock screen, it seems loading, but ends showing the Windows 10 default lock screen picture. I tried to restart, update, did a clean installation of this Windows build, but nothing solves it.
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Oct 23, 2015
I have an nvidia 860m graphics card (Lenovo Y50 Laptop with an i5 processor) and I cannot launch any games with it. I've uninstalled and re downloaded everything from the drivers to the games. My final conclusion is that something is wrong when my computer tries to use my graphics card, but I don't know how to fix it.
For when I launch Witcher 2, it says "Direct3D 9 device initialization error".For when I launch The Legend of Korra (game) it says "Error : Graphic::Startup() FAILED. No Graphic Memory".I looked at other threads, but I don't know how to reset a graphic card's BIOS.
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