Drivers/Hardware :: Laptop Won't Shut Down Properly
Aug 25, 2015
I'm running Windows 10 Home on an ASUS Q551LN 2-in-1 laptop which originally came with Windows 8.1.
When I shut down/restart/sleep the machine, it does not shut down - the Hark Disk activity light is still blinking and the normal power button press does not work. If I do nothing, it remains in this state for hours. I need to press the power button for 5 seconds to reset it. Only then I can start the laptop.
This happens around half the times. The other half it works normally. I never had this problem with the OEM 8.1 on this machine.
Based on other threads - I have the latest Windows 10 updates, and disabling fast boot did not solve the problem.
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Aug 13, 2015
I have a HP Pavilion 15 laptop that I bought in January this year. I had no problems with this laptop at all until I updated to Windows 10 and still don't for the most part.
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Aug 15, 2015
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Sep 11, 2015
Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system:
Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut downs and restarts using the Start - Power options. The only time this appears not to happen is after a restart after installing updates.
I first saw this after an upgrade install over Windows 7 Pro. I then installed clean using a USB ISO and I ended up with the same thing. I then installed from a Microsoft original Windows 10 Pro DVD and again, ended up with the same thing.
This happens before I install any software at all, including antivirus. The system appears to run fine and there is no error message on the next boot to say that the system was not shut down properly. It is only apparent when checking the Reliability Monitor. It currently has so many failed shut down reports that it is tracking around 1 on the graph since day one.
I ran sfc /scannow and there are no integrity violations. My Device Manager shows no problems. Msconfig shows the system is set to Normal Boot.
I did not use the Mother board CD to install drivers as many of them are outdated and probably incompatible with Windows 10 anyway. I installed the most current drivers on the Asus website. I have the most current driver for my graphics card off the Nvidia website. Same with my Logitech G110 keyboard and R.A.T.5 mouse - the only other items plugged into the PC. I do have the Corsair H100i CPU cooler attached also but I don't think that requires a driver? Anyway, I did install the Corsair Link software and it also made no difference.
I am thinking that this is a hardware issue related to a missing or incompatible driver for the motherboard which is an Asus Hero Maximus VI [ROG]. It can't be a fault with Windows after three install's from different media. It can't be a fault with any software on my system as it happens on a brand new install of Windows.
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Sep 24, 2015
I have a laptop ASUS Zenbook UX303LN. I made a clean install to Windows 10 and now it doesn't shut down properly.
When I shut it down, the screen goes black, but the power light remains on and I have to shut it down manually. Also, I sometimes cannot restart it when it goes to sleep and I also have to shut it down manually. This doesn't happen everytime, but most of the time. I previously had Windows 8.1 and did not have this problem. Actually, I'm considering changing back.
The OS and drivers are all up to date.
I have research this issue and the most common fixes are: Uncheck the "Turn on fast startup (recommended)"Use a shortcut for "shutdown /s /t 5"
I've tried both and the problem remains.
These are the videos / articles I've found on the subject:
How to fix windows 10 shut down problem (Youtube video)
How to create a Windows 10 shutdown.exe (shut down fix) (Youtube video)
How to fix Windows 10 sleep problem (dead sleep) (Youtube video)
Fix: Laptop Won't Shutdown in Windows 10
Windows 10 doesn't shut down properly
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Aug 20, 2015
Ever since install..all 3 pc's have been acting weird....won't sleep or shut down properly, random crashes, go away 30 min. and when I come back, all my icons are huge...???? and just now my Desk Top just powered off and it's completely DEAD!!!. No lights on the MB, nothing. It's like it's a goner....Since this pc prior to W10, ran flawlessly.
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Sep 14, 2015
My HP notebook was working perfectly with windows 8.1. After upgrading to windows 10 it is not shutting down properly. Power and wireless buttons are still glowing and battery is also consuming. I need to press the power button at least for 4 seconds in order to shutdown completely .
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Mar 17, 2016
I recently had an update on my windows 10, on 3/14/16, and after that my laptop would not shut down, it will either stay on the shut down screen, or the screen turn off, but the laptop will be on, as well as the fan. I have tried different things to fix this but it won't work.
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May 17, 2015
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During the upgrade, my laptop started resetting, normal. But halfway through, the resets stopped working.
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May 17, 2015
I recently started trying out Windows 10. It's buggy and frustrating, but it's still in preview mode, so... That's expected.
Nothing was working when I installed build 10074 off disc, so I installed build 9926 off a disc (I got the iso from MSDNAA, I'm a programming student) then upgraded via settings to 10074.
During the upgrade, my laptop started resetting, normal. But halfway through, the resets stopped working.
The screen switches off, the cd drive switches off and the hdd activity light switches off, but the power stays on, and the fan keeps running. It also doesn't switch off on shutdown either.
I finally have a working version of Windows 10, minus Cortana and Spartan (I'm in Aus), but now my laptop won't shut down.
Could it be drivers? Is it OS interference? Is there a way to fix it without uninstalling and re installing Win 10? I really cbf going through all that again....
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Oct 11, 2015
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Aug 18, 2015
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Dec 8, 2015
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Aug 14, 2015
I'm having a myriad of issues after upgrading to Windows 10. I'll list them below along with what i've already done to resolve:
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Someone told me to disable something with the Gigabyte process on the Motherboard, didn't work. I click on shut down and the computer restarts instead.
- No sound except EXTREMELY low sound on headphones.
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Last evening as I was on my system like normal; all the sudden I got a popping sound and my system shut off. I then tried to turn it back on and it won't power back on even though I can see power is getting to the system board because there is a power and reset button on the board that are lit up. I just let it rest over night and tried again just now but it still will not power on. Does this sound like a power supply issue?
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