Drivers/Hardware :: Laptop Won't Shut Down Properly
Aug 25, 2015
I'm running Windows 10 Home on an ASUS Q551LN 2-in-1 laptop which originally came with Windows 8.1.
When I shut down/restart/sleep the machine, it does not shut down - the Hark Disk activity light is still blinking and the normal power button press does not work. If I do nothing, it remains in this state for hours. I need to press the power button for 5 seconds to reset it. Only then I can start the laptop.
This happens around half the times. The other half it works normally. I never had this problem with the OEM 8.1 on this machine.
Based on other threads - I have the latest Windows 10 updates, and disabling fast boot did not solve the problem.
I have a HP Pavilion 15 laptop that I bought in January this year. I had no problems with this laptop at all until I updated to Windows 10 and still don't for the most part.
When I attempt to shut down, hibernate or sleep my machine it goes to a black screen with the power still on, meaning I hold the power button down myself to switch it off (which is not good for it) or wait until it runs out of battery (also not ideal).
When I first recieved my laptop, it was running Windows 7. I did the Windows 10 update, but found the boot time to be slow, so I installed Windows 10 from scratch (well, kind of. I left my Linux partitions [Which I installed long after I got the laptop but before the Windows 10 update] untouched). That's when I first noticed the problem: Whenever I tried to shut the laptop down, it would go through the motions, and then I would be stuck with the laptop monitor turn off but the laptop still running. I can't use fast boot or hibernate at all unless I cancel it out by taking out the power and battery and hold the power button for a minute.
Since upgrading to Windows 10 Pro, I remain perplexed about this one issue that is plaguing my system:
Almost every shut down is reported in the Windows 10 Reliability Monitor as the computer was not shut down properly. This happens on both shut downs and restarts using the Start - Power options. The only time this appears not to happen is after a restart after installing updates.
I first saw this after an upgrade install over Windows 7 Pro. I then installed clean using a USB ISO and I ended up with the same thing. I then installed from a Microsoft original Windows 10 Pro DVD and again, ended up with the same thing.
This happens before I install any software at all, including antivirus. The system appears to run fine and there is no error message on the next boot to say that the system was not shut down properly. It is only apparent when checking the Reliability Monitor. It currently has so many failed shut down reports that it is tracking around 1 on the graph since day one.
I ran sfc /scannow and there are no integrity violations. My Device Manager shows no problems. Msconfig shows the system is set to Normal Boot.
I did not use the Mother board CD to install drivers as many of them are outdated and probably incompatible with Windows 10 anyway. I installed the most current drivers on the Asus website. I have the most current driver for my graphics card off the Nvidia website. Same with my Logitech G110 keyboard and R.A.T.5 mouse - the only other items plugged into the PC. I do have the Corsair H100i CPU cooler attached also but I don't think that requires a driver? Anyway, I did install the Corsair Link software and it also made no difference.
I am thinking that this is a hardware issue related to a missing or incompatible driver for the motherboard which is an Asus Hero Maximus VI [ROG]. It can't be a fault with Windows after three install's from different media. It can't be a fault with any software on my system as it happens on a brand new install of Windows.
I have a laptop ASUS Zenbook UX303LN. I made a clean install to Windows 10 and now it doesn't shut down properly.
When I shut it down, the screen goes black, but the power light remains on and I have to shut it down manually. Also, I sometimes cannot restart it when it goes to sleep and I also have to shut it down manually. This doesn't happen everytime, but most of the time. I previously had Windows 8.1 and did not have this problem. Actually, I'm considering changing back.
The OS and drivers are all up to date.
I have research this issue and the most common fixes are: Uncheck the "Turn on fast startup (recommended)"Use a shortcut for "shutdown /s /t 5"
I've tried both and the problem remains.
These are the videos / articles I've found on the subject: How to fix windows 10 shut down problem (Youtube video) How to create a Windows 10 shutdown.exe (shut down fix) (Youtube video) How to fix Windows 10 sleep problem (dead sleep) (Youtube video) Fix: Laptop Won't Shutdown in Windows 10 Windows 10 doesn't shut down properly
Ever since install..all 3 pc's have been acting weird....won't sleep or shut down properly, random crashes, go away 30 min. and when I come back, all my icons are huge...???? and just now my Desk Top just powered off and it's completely DEAD!!!. No lights on the MB, nothing. It's like it's a goner....Since this pc prior to W10, ran flawlessly.
My HP notebook was working perfectly with windows 8.1. After upgrading to windows 10 it is not shutting down properly. Power and wireless buttons are still glowing and battery is also consuming. I need to press the power button at least for 4 seconds in order to shutdown completely .
I recently had an update on my windows 10, on 3/14/16, and after that my laptop would not shut down, it will either stay on the shut down screen, or the screen turn off, but the laptop will be on, as well as the fan. I have tried different things to fix this but it won't work.
I recently started trying out Windows 10. It's buggy and frustrating, but it's still in preview mode, so... That's expected.
Nothing was working when I installed build 10074 off disc, so I installed build 9926 off a disc (I got the iso from MSDNAA, I'm a programming student) then upgraded via settings to 10074.
During the upgrade, my laptop started resetting, normal. But halfway through, the resets stopped working.
The screen switches off, the cd drive switches off and the hdd activity light switches off, but the power stays on, and the fan keeps running. It also doesn't switch off on shutdown either.
I finally have a working version of Windows 10, minus Cortana and Spartan (I'm in Aus), but now my laptop won't shut down.
Could it be drivers? Is it OS interference? Is there a way to fix it without uninstalling and re installing Win 10? I really cbf going through all that again...
I recently started trying out Windows 10. It's buggy and frustrating, but it's still in preview mode, so... That's expected.
Nothing was working when I installed build 10074 off disc, so I installed build 9926 off a disc (I got the iso from MSDNAA, I'm a programming student) then upgraded via settings to 10074.
During the upgrade, my laptop started resetting, normal. But halfway through, the resets stopped working.
The screen switches off, the cd drive switches off and the hdd activity light switches off, but the power stays on, and the fan keeps running. It also doesn't switch off on shutdown either.
I finally have a working version of Windows 10, minus Cortana and Spartan (I'm in Aus), but now my laptop won't shut down.
Could it be drivers? Is it OS interference? Is there a way to fix it without uninstalling and re installing Win 10? I really cbf going through all that again....
I have an HP laptop. I upgraded from Windows 7 Pro to Windows 10 Pro.When I click the Shut Down, it looks like it will, but loops back on back to my Desktop. So then I just hold down the power button to shut down. I always try to click the Shut Down first.I haven't had any start up problems, but I'd like to be able to shut down properly.
Since I've upgraded to windows 10 a couple weeks ago, I've come to notice in the last couple days that when I press shut down from the start menu, typing shutdown -s -t 0, etc. it does not completely shut down the computer. It starts to go through the process, it says it's shutting down, monitors turn off, but the power light stays on and it just restarts. I have only gotten it to shut down correctly about 85% of the time through the login screen and pressing and holding the power button (which I know I should refrain from). I am completely up to date on windows. I have not made any hardware changes since my upgrade to 10.
This issue has also now come up on my Lenovo G50 laptop. Same shtick, says it's shutting down but ends up restarting, never shutting down completely. I also have since reverted to Windows 7 on my desktop and have no issues. I have unchecked the hybrid shutdown box on my laptop.
When I go to Start -> Power -> Shut down, it displays the "Shutting down..." window, then the screen goes black, but the laptop won't shut down completely. That is, the WiFi, Bluetooth and Power (light bulb) indicators are still on (and the battery indicator too if plugged), and I have to force (power button long press) the laptop to shut down. I can also shutdown the WiFi and Bluetooth devices using the keyboard at this stage (with FN button). And if I keep the laptop this way long enough (unplugged), my battery will be completely drained.
I recently disabled Hibernation (cmd admin -> powercfg/h off) so I suspected it to be the culprit. So I enabled hibernation again (cmd admin -> powercfg/h off) and my laptop was shutting down as it should. I then disabled hibernation again and the problem came back. I also figured it might be something to do with my power plan so I reset it (Power options -> Change plan settings -> Restore default settings for this plan),
After installing Windows 10? It works great, but will not turn off. I close it and it is still running and I can't get it to start back up until I remove the battery and plug it in.
This happening right after i instal 10 on my laptop. Its about 5-10 mins after my laptop sleep then its shut down automatically.. And i believe there is nothing problem with power & sleep settings.
If I press the shut down button my laptop goes to the "Shutting down" screen then the display turns black, but it doesn't shut down. My connected mouse's lights turn off but I still hear the CPU working, the fans spinning and the laptop light that shows that it's turned on is still on. This problem started happening since 2 days ago.
I have a strange problem in my laptop. Yesterday I charged my laptop to 100% in the night and when I woke up in the morning the laptop was showing red light indicating the low battery. I wonder how the battery drained so quickly overnight while the laptop is shut down?! And this is not the first time its happening, I am facing this problem after I upgraded to Windows 10.
OK so now if my touchpad is switched on the mouse cursor sometimes makes continuous erratic movements around the screen. Turning it off solves this problem. Is this a sign it's wearing out,
I've recently updated to Windows 10, but the Bluetooth didn't seem to work properly. It doesn't seem to be able to detect any devices. Also, i couldn't even find the option 'allow devices to connect to this computer' in bluetooth settings. i've tried to reinstall the latest version of drivers but it didn't work.
ve just recently started having problems with keyboard input lag. Meaning, I will type and it will not register until a full second after I hit the key. I have re-installed java multiple times. Scanned my computer for harmfull virises, programs. Ive switched keyboards, and the problem still occurs.
I just upgraded to Windows 10 1511 (November Update), and saw the new (modernized) Safely Remove icon in the system tray - and the problem, it's not working properly.(I know, it's a Windows 7 Screenshot, I found it online, it's just for reference).As we can see from the comparison, mine only shows the second row, that being the device description (Name and drive letter), and no longer shows "Eject Storage Device".
So the safely remove icon in the system tray is now practically useless. I search over, and found no one with the same issue, nor did I find any direct fix. I shutdown and reboot a couple of times, tried different USB devices and ports, I also did try a couple of related tweaks, like changing the removal policy, and scan for hardware changes, etc - but still, no luck.Though note, the eject function is still available through file explorer:
Some time ago, at [URL] , I learned to launch an elevated Device Manager by using Cortana to search for "devmgmt.msc," then right-clicking the search result and selecting "Run as administrator," then look for yellow flags next to drivers which need updating. I've done that several times, including earlier today, and I've never seen any yellow flags, but today I installed Windows Update MiniTool and I discovered that there were 6 drivers which needed updating. Anyway, whenever I launch an elevated Device Manager, I never see anything to indicate that it's elevated, and there's never a UAC dialog like there is whenever I run anything else as an administrator.
I'm having a myriad of issues after upgrading to Windows 10. I'll list them below along with what i've already done to resolve:
- Computer won't shut down.
Someone told me to disable something with the Gigabyte process on the Motherboard, didn't work. I click on shut down and the computer restarts instead.
- No sound except EXTREMELY low sound on headphones.
I've already tried installing the Windows 10 Realtek HD drivers but nothing seems to work. Eventually I somehow got the headphones to play sounds but is is incredibly low even fully maxed out. All devices show that they are "working" correctly. Also, when I test it, I can see the green bar moving as if sound is playing, but no sound in any speakers / headphones I hook to the computer comes out.
- Less important issue but the "search" bar in the bottom doesnt ever return any results, ever. It just sits there indefinitely.
Last evening as I was on my system like normal; all the sudden I got a popping sound and my system shut off. I then tried to turn it back on and it won't power back on even though I can see power is getting to the system board because there is a power and reset button on the board that are lit up. I just let it rest over night and tried again just now but it still will not power on. Does this sound like a power supply issue?
I am having an issue on my Inspiron 15 where my cooling fan doesnt always start up. For example, ill start up the laptop, and start web browsing or playing a game, and the fan will never turn on. I have had it overheat and shut off a few times. But if i restart the laptop manually (start>power>restart), it will spin up automatically as it should. But then after a few more restarts, i will have a session where the fan will never turn on. Right now my only solution, besides a restart, is to use the program Speedfan, and ramp the fans to 100%. My other Inspiron 15, running a Broadwell i7 and Windows 10, has no issues at all.
