Drivers :: Toshiba Satelite Pro Touchpad Not Working After Upgrade
Aug 14, 2015
Had a customer present their laptop for repair following Windows 10 upgrade, so wanted to post the solution here.
The device, a Toshiba Satelite Pro Touchpad had an issue where it appeared to hang on startup following upgrade to Windows 10. Investigation revealed that the issue was actually the Touchpad was becoming disabled due to a problem with the ELAN driver that Windows 10 had installed. I wound the driver back and everything was fine, then Windows 10 decided it had a better version of the driver and installed the bad one again. Solution was to wind back the driver again from 15.8.x.x to 13.8.x.x and disable automatic update of drivers to stop it being replaced again.
Clearly it is not ideal to disable the driver update capability, however if there are not sufficient checks and balances to ensure that the right driver is being installed it is going to create more problems that it is worth.
Microsoft Suggestion: It may be an idea to allow disabling driver update for individual driver basis.
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Aug 31, 2015
I upgraded my Gateway NV570P laptop. As soon as the upgrade finished, the scrolling on my touch pad no longer worked. I checked the settings, and it is still set properly for the scrolling to work. I tried upgrading the drivers, but Gateway only has touchpad driver updates for Windows 8 not Windows 10 - I tried installing those updates anyway, but it didn't fix the problem.
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Aug 28, 2015
I read through the forum and used the instructions given using an external mouse to sort he touchpad issue out. But my clickers won't work. It's a Toshiba satellite C50D-B-120 laptop and prior to his I had windows 8.1.
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Aug 1, 2015
Have eventually got 10 on my Toshiba Satellite R830. The problem I have is my Webcam does not work. Thought it was a driver problem but one was installed checked with Toshiba support site but no drivers for 10 showing only the one on my laptop. Spoke to Toshiba who tell me that this is all down to microsoft as they understand as microsoft were doing all of this automatically they had undertake to update all the drivers in the new installation???
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Aug 23, 2015
I have just upgrade from windows 8.1 to windows 10. I have got a problem with my laptop the touchpad has stop working, how to get the touchpad working again?? I can get as it worked before I upgrade to windows 10.
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Aug 17, 2015
i am running a Samsung NP940XG3-K03US. I just upgraded to Windows 10 and my keyboard and touch pad are not working. I have tried windows update, intel update, samsung update tools and nothing has worked.
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Nov 6, 2015
I just got this laptop (Dell Vostro 3558 i3), a few days ago i upgraded to windows 10 using the media creation tool. After the upgrade, the touch pad works but I cannot scroll. I have tried uninstalling the drivers and reinstalling them. When I upgraded there was nothing listed that went along the lines of synaptics in the control panel (uninstall).
I have tried installing the drivers of windows 10 and windows 7 from the dell website, what happens is quite weird, the installer says it installs without any errors but nothing happens, there is no synaptics program listed in the control panel.
Excuse me if I left any important details out but it is the first time that i have come across this issue and don't know what info I should give. I should also note that before I upgraded the touch pad worked along with the program of the drivers, now all I get is the usual mouse options and in device manager it recognizes it as a P/S2 mouse.
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Aug 14, 2015
since upgrading to Win 10 the Synaptics PS/2 touchpad will not scroll. I have rolled back the driver - didnt work, reinstalled the latest driver (15/7/15) -didnt work, all the relevant check boxes in device setting are enabled. (HP Pavilion dv7 Notebook PC)
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Mar 5, 2016
OK so now if my touchpad is switched on the mouse cursor sometimes makes continuous erratic movements around the screen. Turning it off solves this problem. Is this a sign it's wearing out,
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Jan 18, 2016
I have an Advent Monza S200 laptop. I've recently upgraded to Windows 10. Before I upgraded my touch pad was working fine, but after the upgrade my touch pad stopped working.
Once my laptop is turned on, the cursor is not visable on the screen, the touch pad is unresponsive too. If I plug in an external mouse, the cursor re-appears and I can control my computer that way, although as soon as I un-connect my external mouse the cursor stays on the screen but I can't control it with the touch pad.
I can un-install the touch pad drivers, then re-install them from the Advent webpage and the touch pad will work perfectly until I turn my laptop off, then when I switch my laptop back on, I'm back to square one again and can't do anything unless I plug in my external mouse.
I've tried asking on the Advent forums but they don't seem to have had any traffic since early 2013.
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Jul 31, 2015
i just upgraded to Windows 10, and everything is working fine exept for my Elan touchpad.
I have never experienced it not working for Windows 8.
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Nov 18, 2015
For the past few months, the right touchpad button does not work with the Windows 10 drivers. Windows 8.1 drivers worked fine. If I switch mouse settings to left handed, then the buttons work fine, but obviously this is awkward to get used to. I have rollbacked the driver to a very old edition and it worked fine, however then I had no synaptics touchpad settings so the touchpad settings could not be altered.
19.0.9.7 is the synaptics version
touchpad works fine on other user accounts
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Jan 12, 2016
This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.
You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer..
In order to possibly do testing on what is causing this (I've tried everything I can think of) I am purposely not resetting my computer (this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).
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Sep 7, 2015
My laptop touchpad scrolling stopped working this morning after I updated my gpu driver. I went to the packard bell website and looked at the touchpad drivers for my laptop. There is a synaptics one and a elan one.
I have them both installed on my laptop but it still isn't working and there is still no virtual scrolling option in synaptics. These are the options that I have in the synaptics settings:
This is what it should look like:
What do I have to do to get the scroll trackpad feature to work again? P.S, when in device manager, even though there is an ELAN tab in mouse properties, Only the synaptics driver shows up under the mice section in device manager. Does this mean that the synaptics driver is replacing the ELAN and I need them both for the scroll to work.
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Aug 7, 2015
I have toshiba l50-b-235 laptop with built-in Onkyo stereo speakers, enhanced by DTS Sound, Skullcandy certified and now all of sudden since upgrading to windows 10 from windows 8 the volume is really low (it has dropped around 50%). what can i do to fix it.
I went to device manager and sounds but underneath i can only see conexant smartaudio hd now (this came only after upgrading to windows 10) and i have uninstalled and reinstalled it already but of no success.
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Aug 2, 2015
I just recently(July 30th) installed Win 10 on my Toshiba C55D-A5382 laptop, that originally came with Win 8.1(purchased summer of 2014). After the full install of Win 10 - that took 35 minutes to do(using Brighthouse Lighting 150Mbps connection), Win 10 flashed up saying - install was a success. After it restarted and I signed in(newer start pages look great to me), I placed the cursor on the "Start Button" to have a look see at all the new stuff to be seen(but to no avail). "Start Button" does not work at all nor does the bottom task bar line either, and my laptop has been on for 3 straight days now(getting worried about over heating issues). When I had Win 8.1 OS on this laptop, it use to go to sleep on it's own - but not now. I have waited patiently for "Windows Support" .... Using both "Live Chat" as I waited for over 74 minutes, and over the "Phone Support" as I waited for over an hour - both to no avail. Is there anyway to kick start the "Start Menu" again? Can I go back and re-install Win 8.1 on to it and then re-install Win 10 on it again?
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Oct 12, 2015
just today my touchpad on my Asus laptop was working perfectly and for some reason stopped working. I can move the cursor with it and perform dragging gesture but two finger gestures aren't working, all drivers are installed so i don't know what to do...
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Dec 20, 2015
The camera on my Toshiba S50-B laptop worked fine when on the original Windows 8.1 but doesn't work now that I have upgraded to Windows 10. It says "Something went wrong - make sure your camera is connected and not being used by another application". I have tried everything I know of and find no reason. Is there another driver required or ...? I cannot even find the camera.
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Aug 29, 2015
WEBCAM NOT WORKING. I have a Toshiba DX730 All-in-One desktop PC running Windows 10. Since I upgraded to Windows 10 my integrated webcam has not worked. I have unsuccessfully tried the following:-
1. Checked the BIOS to ensure the webcam is enabled - it is.
2. Uninstalled/installed the appropriate drivers from Toshiba Support numerous times, including after a clean boot.
3. Uninstalled the hardware from Device Manager numerous times. An interesting point here is that the webcam does not appear in Device Manager under Imaging Devices, but is shown under Other Devices as USB 2.0 Camera, next to which is the dreaded yellow exclamation mark. Right clicking this and selecting Properties always shows that no driver is installed. I've run Driver Update and pointed it to the appropriate folder, but Windows always fails to find the driver.
4. Uninstalled Skype, just in case it was causing a conflict.
5. Run the software in compatibility mode.
None of this has worked!! When I open the Camera app the following error message appears "Something went wrong. Make sure your camera is connected and not being used by another app". Skype cannot detect a webcam.
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Dec 16, 2015
Was not working straight after upgrade, but I noticed it worked after doing a Vaio system check. Now it's gone again. Don't fancy doing a system test everytime I want it to work and automatic update driver does nothing.
Searches on microsoft site generally brings up issue with same error that are external plugged in devices. This is the internal cam in my Sony Vaio.
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Aug 4, 2015
I have installed Windows 10 on my Asus N76VZ laptop. I have the problem after a few days that my touchpad stops working. I can move the cursor around, it will highlight the item, but I can't click on it. I can solve this problem by installing the driver, after installing the driver I have to reboot it and everything works fine. If I close the lid, stay away from it a few hours, the problem may occure again and the same process has to be done. I am also experiencing lag spikes with normal task usage like moving my cursor. Not when opening new tabs or programs. Just normal movements.
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Jul 29, 2015
Just downloaded windows 10 update and my touchpad can move but cannot use any gestures which is a massive pain consider I can no longer scroll using two fingers. Why and how I can repair this functionality?
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Mar 19, 2016
Ever since I upgraded my Dell Inspiron 15-3521 laptop to Windows 10 from Windows 8.1 last year I've had intermittent issues with the touchpad. Specifically, about 25% of the times that I turn on the computer I'm completely unable to scroll up or down using two finger multi-touch gestures (putting two fingers on the touchpad and moving them up or down to make a webpage scroll up or down, for example). The mouse cursor will also randomly stop responding for a few seconds at a time when the scrolling issue is occuring. Usually I just restart the computer to get around it but I'd like to fix the problem once and for all.
I've tried fixing the issue a number of times over the past few months by upgrading the drivers from Dell's website as well as attempting other fixes suggested on other forum posts describing the same issues but haven't had any luck. I'm ready to try anything you suggest, including things I may have done already (ex: downloading the latest drivers), preferably saving more drastic measures for last. In addition, I should mention that after upgrading to Windows 10 I also began having intermittent issues with sound quality (bass is very low) when using headphones.
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Jan 9, 2016
My Gateway N522 laptop's touchpad is not working. I have had pc cleaned and updated to no avail. I'm currently accessing using USB mouse, which is not very practical for a laptop. How to get touchpad back working?
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Sep 22, 2015
I have a Toshiba Satellite laptop. It kept prompting me to upgrade to Windows 10, so I did so. Now the button that disables my touchpad (also the F5 button) is not working. The touchpad will not turn off.
Secondly, when I try to move the cursor, the "right click" menu pops up wherever the cursor lands, and it will not let me type. I have to use an external mouse to click out of the menu, then put the cursor back where I wanted it to land.
How can I make the disable button on my keyboard work again, and how can I fix the mouse so that the right click menu only comes up if I actually right click?
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Sep 26, 2015
I am getting my 3 year old Dell Vostro V131 laptop up and running. I bought Windows 10, installed it and configured everything without too much of a problem - except for this little issue.
Just as the OS installed, the touchpad just allowed me to move the cursor and tap to click - not much of a surprise, as it ran on stock Windows drivers. I got the touchpad drivers for my laptop model from Dell's site (was labeled as a Windows 7, 8 and 8.1 driver, but there was none for 10, so I just used that). The scroll and zoom gestures worked fine in file explorer, MS Office, Skype, Spotify, Chrome, control panel and desktop. However, there is no reaction from Edge, modern/metro apps (like settings, weather) and the start menu!
I'm pretty much stuck right now. Here are the things I tried:
1. Configuring the touchpad in Windows settings - not possible, as the OS doesn't classify my touchpad as a "precision touchpad", and therefore doesn't allow to configure any gestures.
2. Installing a driver from Synaptics' website (obviously with the Dell one uninstalled) - doable, but it doesn't change anything at all; the touchpad is still listed as "PS/2 pointing device" in the device manager, no gestures are available, no driver is listed in "Programs and features", and no icon is to be seen in the app tray.
3. Same as 2, but first uninstalling the generic driver via device manager - not effective, as the driver uninstall requires a restart, and after the restart Windows installs the generic driver back.
What I thought about: This is obviously Microsoft's fault, as only their new, Windows-10-modern-interface-touch-controllable-minimalistic-cool-looking software faces this issue. Could I, by any chance, fool Windows 10 into thinking i have a "precision touchpad"? Registry editing comes to my mind, but I have no clue how to find such an entry if it exists.
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