Getting Critical Error On Laptop Saying Start Menu And Cortana Aren't Working
Aug 5, 2015
I'm getting a critical error on my laptop saying start menu and cortana aren't working and advising me to logout and log back in. According to the error message they will attempt to fix the error the next time I sign in. The last thing I did before this error showed up was update my laptop with the latest security update for Windows Defender. I dont know what to do anymore. I can access any of the win 10 apps bc they arent showing up on the screen and when I follow the message's advise, when I log back in I get the same error. I've also tried a full reboot to no avail. It is worth noting I am running a low end laptop (Lenovo G40 w AMD E1 processor and 2 GB ram.
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Jul 30, 2015
I upgraded to Windows 10 on my laptop last night from 8.1 and it had been working fine this morning. However in the afternoon I got a notification that there had been a driver failure and I should restart to repair it. Ever since I have though I've been having difficulties. After I log in I'm stuck on a black screen with only the cursor visible. If you leave it for about 10 minutes eventually the desktop appears, however I'm prompted with the error message in the title and the task bar hasn't loaded. If you try and click on the task bar you eventually get the pop up "Microsoft Windows: the application is not responding" and it gives me the option to end process which does nothing. I'm unable to access control panel, I can use ctrl + alt + delete, however I can't launch task manager.
Booting in safe mode I don't get the critical error, however aside from that the situation is identical. I've tried resetting the PC, performing a system restore to before the update, and start-up repair,all to no avail.
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Nov 10, 2015
After running Windows 10 for 6 weeks on my Dell Optiplex 790 desktop I got this critical error message. Tried several suggested fixes including unstalling a new application that proved to be imcompatible (Sling). The fix that worked for me was to do a safe boot with networking on, allow the computer to finish "working its magic" and then reboot. Then go back into normal boot mode and start again. This cleared up the problem.
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Sep 6, 2015
I get a bsod with "Critical error. Start menu and Cortana aren't working. We'll try fix it the next time you sign in."
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Sep 20, 2015
Downloaded Windows 10 over a month ago and it has been working fine since Today I installed the latest version of iTunes and since then I get the following:-
Critical Error - Start Menu and Cortana aren't working - We'll try to fix it the next time you sign in
There is then a box which says ''Sign out now''....
I do these and it goes back to the Critical error message. I seem to stuck in this loop...
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Aug 10, 2015
That's what my husband's laptop says after signing in to Windows 10. He installed an upgrade to Windows 10 about a week ago, and no problems until yesterday - 8/9/2015. A window comes up saying "Critical Error - Start menu and Cortana aren't working. We'll try to fix it the next time you sign in." Then there is a button within that window that says, "Sign out now."
When he clicks on "Sign out now" his laptop restarts, shows the page with the date, he is able to clear that to the sign in page, he puts in his password, hits enter, and the same critical error shows again on his desktop. He is locked into this round robin. The toolbar doesn't load all the usual icons. He clicked on the google chrome icon on the desktop one of the times, and its homepage came up, but he was unable to use the page or to access the internet. At first he was able to click on something in the lower right corner and learned that he had internet access, but he still couldn't access the internet. Now that piece of information is unavailable to him.
When he right clicks on his desktop, the right-click window comes up as usual, but when he clicks on "display settings" for example, he gets another window that says, "This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel." However, the slide show of his photos he uses for his desktop display or background is working well. What can he do to fix his Start Menu?
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Jan 22, 2016
Since I upgraded my computer to Win 10, I'm trying to deal with this problem. When my computer starts it shows the message: "Critical error start menu and Cortana aren't working. We'll try to fix it the next time you sign in".
I found an instruction which said to run the command "chkdsk /f /r".
So, I did it; my computer restarted and it was solved. But, when I turned the machine on in the next day the message was there again! I ran the command another time, the computer rebooted and it was solved. But, every time I turn on my computer the message pops up for me and I have to run the command in cmd to my machine work.
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Sep 6, 2015
I upgraded to Win 10 a week ago and after a long updating session was well pleased with the OS - everything seemed to work normally and much faster than before.
However, a day after the last updates were installed (KB3081449 and KB3081448) my normal screen appeared with a boxed message ;
'Cortana and Start Menu aren't working. We'll try to fix it the next time you sign in. Sign out now'.
Signing back in does not fix the problem. I cannot access the Start Menu or Search box. I still have my normal (Win 7 style) screen that luckily still has my shortcuts and I still have WiFi access. I have to shut down using the power button.
I don't know how to access the installed updates (There appears to be no access via Control Panel) and restore options only allow a 'revert to Win 7' - is there a Restore option available that takes you back a few days?
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Jul 23, 2015
CRITICAL ERROR - Start Menu and CORTANA aren't working. W'll try to fix it the next time you sign in. SIGN OUT NOW.
I upgraded from WIN 7 SP1 to build 10240 on FAST Track. I did a RECOVERY DRIVE, and after trying to restore from it, I am getting this message - in a loop, can not exit from it. I also find my backup and system image do not work.
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Aug 25, 2015
I started my PC and I don't had access to the Start menu, so I restarted explorer.exe is task manager. So it restarted but it doesn't worked. I signed out and signed in and I got that error message. I restarted my PC and the error was gone and now works, but I have a question. What was that?
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Dec 7, 2015
When I click the start icon in lower left corner, the critical error message appears. "Your Start Menu isn't working. We'll try to fix it the next time you sign in." Signing out and then in again does not solve the problem. Same message appears.
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Oct 15, 2015
For the last 3 hours, I have tried several solutions to resolve this issue. My taskbar is accessible, my right-click functionality works. The Just Plain Ol' Restart Method. I tried two restarts and even a shutdown-and-restart, but received the same message.
First Method :
1. Opened a command prompt and tried sfc / scannow and then chkdsk c: /f
2. Nothing wrong was found.
3. A restart after that yielded the same result.
Second Method : Some Youtube hunting brought me a dism method. Again from the command prompt:
1. dism /online /cleanup-image /scanhealth
2. dism /online /cleanup-image / restorehealth
3. sfc / scannow
Each task completed without error, yet a restart brought me the same resulting error.
Third Method : It was at this point I thought I was overcomplicating the issue, and attempted a system restore. I restored to yesterday's backup (apparently there was an update to Windows 10 overnight), and continue to receive the same error message.
I have another computer to use (from which I'm currently writing this), but the primary computer is the one without the Start menu functionality. It is vexing that aside from a lack of Start Menu everything seems fine. There's no detected viruses or malware.
If the issue is incompatible drivers (yesterday morning I updated my keyboard and mouse driver without incident), I think that will be my next method, perhaps uninstalling them may work.
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Aug 17, 2015
Windows 10 loaded OK and everything seemed to work OK. Few days later having tried to sign in I got a message that the start menu isn't working and they will try to fix it the next time I sign in.
Now I have to click the signing in icon to enable I can get to my programmes etc and to go online.
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Dec 30, 2015
Having the start menu critical error in Windows 10? (The error message says the issue will be fixed when you sign off, but that never fixes it.)
Since the start menu doesn't work, that also means you can't access any of your programs (apps) OR the internet, via Edge.
After searching on Microsoft's site, it appears this problem has been around at least since August, but there don't appear to be any real fixes for it.
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Aug 3, 2015
No start & No cortana and a whole lot more missing in Win10 10240 Pro Insider. Program after program is not "connected" or "linked". I have done many "iso" but still the "banner headline" CRITICAL ERROR.... we'll try and fix the next time you sign in. This saga began over 2 weeks ago after stunning success on a HP Elite quad and a Dell 660s quad both insider upgrades to Win10 10240 with no problems.
But this HP Pavilion HPE AMD dual quad Nvidia GPU has been broken all this time. I can't communicate on it at all. During the upgrade the install % was 75 or 80 but the most I've seen since is fail around 25% install. Yet winver says I have Win10 10240 and it activated!
I've done many many bios interventions but none of them has changed my desktop HPE one bit. The "Critical Error, fail" banner is on permanently.
I probably could wait until MS catches up to their unfortunate "insiders" that have run into a "brick wall". But, can even they fix this "brick"?
Keeping in mind this is a bios (not Eufi) I can't even get to a "format" for the C: drive. How to "unbrick" this thing? Is "format" C: the answer?
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Sep 2, 2015
The start menu doesn't work (Critical Error: Your Start Menu Isn't Working. We'll try to fix it the next time you sign in.") Also not working are any of the start menu-related apps (weather, news, calculator, etc), Cortana and Edge Browser. Pretty much all the things that make Windows 10 so appealing don't work. We tried: runing "sfc /scannow", something with command prompt and Powershell, and another scan with "DSIM". Also tried logging in in Safe Mode and then restarting. BTW, the "sfc /scannow" did find errors and repaired them, but that didn't solve the problem. Go figure.
I really don't want to go back to Windows 8.1.
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Oct 12, 2015
We are getting a message when we open our laptop.
cortona message critical error start menu and cortana are not working. We will try to fix it the next time you sign in.
Two screen shots are attached.
We had Windows 8 then we updated to Windows 10.
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Jan 20, 2016
The message is not fixed but repeats each time I log in. This problem occurred shortly after upgrading from W7. It then recently corrected itself. Now it is doing it again.
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Aug 17, 2015
Two weeks ago the startup menu and cortana stopped working on my laptop. When I click on the startup menu icon (the little window icon), I get an error message that tells me to sign out, that windows functions aren't working, and that the computer will attempt to fix the issues when I sign back in.
When I click on the internet icon in the taskbar, nothing happens (something should pop up on the side that lets me choose wifi).
I have tried several fixes I found on google, but none have worked. I have tried running powershell from the command prompt (with admin privileges). I tried to look up cortana and search in my task manager to try to disable them, but they weren't there.
I was hoping a future windows update would fix the problem, but my laptop won't update. At the moment I am considering uninstalling the most recent updates, as this happened a day or so after installing updates.
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Aug 17, 2015
Each time I click on the tile for the start menu a message comes up saying critical error and will try to restart going through the same process over and over. I am able to get online using my security password program but cannot use any menu options and cannot get into setting to restore .
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Aug 4, 2015
I believe that is what is causing the 'critical error'. I uninstalled the software and upon reboot my start button and cortana were working perfectly again. Now I'm sure you all know how to uninstall software on your PCs but it may not work in normal mode with the critical error as it didn't with me. Therefore I uninstalled in safe mode. Incase you arent familiar with how to access safe mode on windows 10, heres how: You press ctrl+alt+delete, and in the bottom right hand corner you click the power button. Before you click 'restart', hold down the shift key until the next screen is displayed (blue). Then click troubleshoot, advanced options, start-up settings, restart. Once it restarts, press the F4 key, and when it restarts you will be in safe mode. Now just do the normal thing to uninstall avast and then reboot following the installation and it should be fixed!
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Jan 28, 2016
This issue just popped up after restarting my computer today. Earlier, all the task bar icons were showing and I could see the time/date, but clicking on them would do nothing. Also whenever I tried to open pictures with "Photos" I would get an error message about something timing out and I would have to use windows explorer.
So I restarted, and when I booted my computer up again, the task bar icons never showed up and the time and date is gone. I can't click on cortana and clicking the windows icon will bring up nothing. I've restarted twice since then but nothing has worked so far.
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Dec 18, 2015
Start Menu, Cortana and Taskbar is not working in Windows 10, I don't want to format or reset my Microsoft Windows 10 32bit Pro.I tried google my problem and open this page: [URL] I didn't attempt the last step Refresh your PC i.e (Reset). Start Menu is not opening when clicking on Start Button and Cortana not opening and not giving any response.
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Jul 29, 2015
Now, for some odd reason, on my computer, the sound, start menu and cortana stopped working and I can't even get past the sign in menu without it telling me to sign out so they can "fix" this problem which I've done 3 times now so I have no clue if I screwed up this computer or what.
It started with the sound first, then the start menu so I decided to restart my computer manually (which was a bad idea, apparently) and I guess Cortana just died on me when I got back on.
Also, my computer is on Windows 10 Pro Preview still.
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Aug 20, 2015
I've upgraded from Windows 7 Ultimate to Windows 10 Pro. Everything is fine and Windows are working very smooth and nice. But there is one thing that really bothers me: Windows Search (including Cortana) does not find links to programs inside the Start Menu.
Now before you ask, I have re-built the Windows Indexer. Several times. I've also checked to see that .lnk files are being indexed. The Start Menu Folders (inside the c:Program Data and c:users[username]App Data) are both being selected as index locations. Actually, the search is able to find folders inside the Start Menu files, but not the files themselves.
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Nov 30, 2015
I have recently (read: yesterday) installed windows 10 home on my formerly windows 8 laptop, and have run into 2 major issues: i cannot get the start menu to come up, and I cannot use cortana/the search bar. I click on them, nothing happens. I hit the windows key on my keyboard, nothing. I tried to search for updates, but I don't know how without the start menu! I am becoming frustrated very quickly, as I have had to use command prompt (I suppose it works, but it is nonetheless irritating) to shut down or restart any time I have had to.
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