Installation :: Asus Zenbook UX31E Not Working After Upgrade
Sep 24, 2015
Some weeks ago I upgraded my son's Zenbook. Initially it seemed to work fine. So I did a clean install. I can vaguely remember an odd miss start-up after the clean install.It seemed to work allright after that. Anyway my son skyped a couple of weeks ago to say it isn't working. Generally speaking, can I fresh install the original W7, it was home premium. I haven't a disk and wonder if there are any ISO's available at MS for download?
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Jul 30, 2015
I was installing everything with relative ease so I left my computer unattended. When I came back, the computer had restarted and sounded fine except there was no video output. (I aIso couldn't hear the hard drive spinning), thinking this was normal, let it sit for about 3 hours before I got suspicious. So I tried all of the available video ports (except displayport) and none of them had a signal. I let it sit for about 2 more hours, still, nothing. So I tried turning it of and back on again. Still, nothing.
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Feb 10, 2016
I have an Asus AiO ET2221A upgraded from Win8.1 to 10 3 months ago, and today only boots into the EUFI BIOS screen. There are no errors reported on Boot, just the BIOS screen
I was able to run Memtest from a DVD - fine, but couldn't boot into Hirens on USB or DVD. The BIOS does list the hdd partitions, plus I can search the hdd partitions/folders from within BIOS(!!).
I did remove and run Chkldsk on anther PC which showed/replaced several errors (20 bad sectors). I also loaded the latest BIOS download onto the hdd which in theory I can access from within BIOS. However after replacing the hdd after the chkdsk repair, it still wouldn't boot into Windows.
I am surprised as I would expect the BIOS to report it can't find the Windows (if it is the disk), rather than stick in BIOS without any diagnostics.
So I am still in a quandary as to whether this is a BIOS issue and/or a HDD issue, plus by upgrading from 8.1 to 10 the latter usually corrupts the Windows (8.1) recovery partition.
I am no expert on EUFI BIOS, but I understand that the Windows License is stored within the BIOS. If I try and re-install the BIOS is the license retained? And from that could I also re-install WIndows 10 from a download?
Edit: since posting I have got the system to boot into Hirens, but as soon as XP starts to load it turns off the USB mouse/keyboard so becomes useless. All I did was to switch off secure boot, and specify the boot order, either optical or USB. Progress but not sure what it tells me, or how I can get the usb mouse to work in Hirens in a eufi system (not had this issue before with non-eufi systems).
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Dec 10, 2015
Having Windows 10! automatically upgraded the computer Operating System (OS) you find your ASUS Motherboard has become inaccessible due to no mouse or keyboard controls. You may also find your BIOS/UEFI is inaccessible or refuses to start.
First, if you have ASUS AI Suite versions 2 or 3 when Windows 10 installed and ASUS had USB+ power controlled app, then Windows 10 on starting disables all USB 2 and 3 ports. Only solution is crash the computer 2 or 3 times whilst Windows 10 is loading the basic system; I did this by holding down the power on button for more than 6 seconds. after the computer tries to reboot the third (3) time it should start with an accessible screen asking for the user to input a decision how to reboot.
Two Options; 1. start in safe mode and hack ASUS AI Suite by manually uninstalling the program. 2. Revert to Windows 7 and uninstall AI Suite correctly.
Second, if you cannot access BIOS/UEFI, it is because Windows 10 loaded something into the motherboard active memory; to recover switch off or remove mains power and wait until BIOS goes to battery backup; about 5 minutes. If you have additional graphics cards like I have, switch off power until the LED's on the cards go out. Then switch mains power back on and you should be able to access the BIOS/UEFI with the delete key before Windows 10 logo starts.
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Jul 23, 2015
I have an Asus laptop with a Nvidia 840M, and after it shut down during Limbo I realized my fan wasn't working. I could not hear it running, so I tried Speedfan. But Speedfan is unable to recognize any internal fans, and CPUID just says that the CPU fan is at 0RPM. There's nothing in the BIOS and I think my drivers are all up to date. I don't know if this is a Windows 10, driver, or hardware problem as i don't remember what my fan was like before.
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Nov 20, 2015
After installing asus AISuite 3 my mouse and keyboards stopped working, i can only use them in the BIOS.
I have restarted the PC many times and changed the usb ports but nothing worked.
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Aug 6, 2015
I have an Asus Vivobook. In windows 8 I used sleep mode all the time. after the upgrade to windows 10 whenever the computer enters sleep mode either by closing the lid, automated or manual, when I wake it it restarts. I entered the BIOS and the AHPC mode was enabled, and was the only option. I looked through the computer power options, but I can't find anything.
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Sep 11, 2015
I just upgraded my htpc computer from win7 to win10 this morning. I have an Asus P7H55 motherboard with onboard Intel HD graphics H55 series. things were not perfect to start with.
Situation before the upgrade:
- if I was watching a moving in full screen on Netflix and went away forgetting to come back to the main web page, 9/10 when I would come back to the PC, the TV would somehow have forgotten it was connected and flash as it had lost its signal. I had to hard-reboot the computer, then the problem was fixed until next time. I never was able to figure out why it did that - overheating? incompatibility when going to idle / screensaver if in full screen? was it specific to the TV? I just went with it.
Situation after the upgrade:
Now, the TV just won't display the computer, period. I know something changed during the install of win10 - as the TV screen suddenly went dark then an error message "incompatible" started showing at the bottom of the screen.
What I tried so far:
- I went on Asus' website to try to download windows 10 drivers. Somehow they seem to have forgotten putting them on their website. The 8.1 ones dont work either.
- I tried downloading stuff from Intel (they provide the chipset and graph card) but so far haven't had much success
What I'd like to avoid:
- in some research, I found that some people had to connect using VGA instead of HDMI to fix this problem with their Sony Bravia TV. I'm not thrilled with this idea as the resolution and quality would degrade compared to HDMI.
- if at all possible I'd also like to avoid having to purchase a brand new graph card for this computer.
My setup:
motherboard: asus p7h55
tv: sony bravia
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Nov 23, 2015
I run windows 10 32 bit and my camera driver is not working i guess although in devices manger it shows like everything is alright!
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Jul 30, 2015
I just upgraded to windows 10 from windows 7, I have a ASUS G75vw.
Well i guess to sum it up as soon as I updated the software my audio and video playback doesn't work anymore. For example iTunes tells me "iTunes has detected a problem with your audio configuration, Audio/Video playback might not function" how to fix it?
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Aug 30, 2015
My HDMI Cable is not working on my Asus Notebook after I did the Windows 10 update. I have tried fixing the sound and resolution on control panel, i also made sure all updates and installation of apps are up to date, however, the TV doesn't seem to recognize the cable anymore, or the computer.
Tried changing the settings on the TV as suggested on one of these forums. I must be missing something.
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Feb 10, 2016
The other day, I tried to do a factory reset on my laptop, but it failed, and I could only click cancel. Now, when I booted up my computer, it goes to the ASUS logo, then a black screen, still backlit, with an underscore flashing in the upper left corner of the screen. I can access the BIOS, and have been trying to do boot overrides. I don't have the ASUS Recovery partition installed on the laptop, and I don't have any possible ways to install an ISO. T
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Aug 11, 2015
I have an ASUS laptop X751L.
Yesterday the USB ports and wifi stopped working within a couple hours of each other.
When plugging in a USB device the laptop makes an audible signal that it picks it up but nothing happens after that.
I have Windows 10 installed on it.
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Sep 13, 2015
About 2 weeks ago I was upgrading Windows from 7 to 10. wehn at about 35% through there was a power outage and all power was lost.
When the power came back on, I switched my computer on and the screen was blank, power was getting to the screen, it came up with the ACER brand name and then said 'signal lost' and turned off.
The computer does something, but I'm not sure what as I cant see anythign on the screen, I connected 2 different monitors to get the same response.
What can I do to get the computer working properly, I'm not sure if the upgrade was sucessful or not and need to get information from the the PC.
what I can do to get the use of the computer back again without deleting all the data on it, or how I can transfer the files to another PC.
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Sep 1, 2015
I bought an asus tranformerbook t200(with windows 10 update) on 11 august and was very happy with it.
Occasionally, the laptop couldnt find any wifi networks but that was fixed quickly by just turning the computer on and off, until today.
Today at school(my second school day at university), i had no internet anymore. He didnt find any networks anymore at all. Turning the laptop on and off wouldnt so a thing. So i tried some things, like turning the broadcom device on and off via device manager. That also didnt work. A user in the internet on another topic suggested to delete the broadcom and then reboot, i did it and things only got worse. My laptop didnt recognize the broadcom wifi adapter anymore at all.
Then I tried to format windows(with saving documents addition) which unfortunately failed. After that, i tried to format it and added the option that everything would be cleaned, that failed also. c windows system32 logfiles srt srttrail.txt is apparently the error.
Now if i start the laptop, the asus logo will show but thereafter the screen just turns black. I tried system recovery and even startup repair but both fail.
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Jul 29, 2015
I am using build 10130 NL, today I got update to build 10240. After the update I have the problem "Missing operating system" . I am using a ASUS X77J series laptop with SSD drive.
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Aug 23, 2015
I have an Asus N73J Laptop running Windows 8.1. I have attempted (numerous times) to install Windows 10 but it always errors at about 32% completion with the BSOD - Page Fault in Nonpaged Area (Portcls.sys). I have noted and tried almost all of the fixes others have had success with but alas, I am frustrated and disappointed by the continued troubles I am having. I am assuming that the problems stem from failed driver updates (see attached jpg) but I have been unable to correct this situation.I tried to insert the setupact log file but unfortunately it is too large for download.
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Jan 21, 2016
how to solve this error, I have an asus p8z77-v lk mother board and an intel i7 32 bit processor. Windows10 seems to complete the installation then exits with the error "Does not support the processor configuration. error # '0xc1900101-0x30017' It then reverts back to win7.
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Jul 29, 2015
I'm on build 10130, can't find RTM build through WU. Can't update from media creation tool's upgrade now function. Can't update from ISO because it says product key is invalid even though i used the command prompt to find original product key.
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Aug 24, 2015
After the windows 10 upgrade, usb ports are not working. System detects a device. I can see the device in device manager, but no icons are displayed in file explorer. I cannot open any of the external usb storage device or print from a printer connected via usb port.
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Sep 3, 2015
I upgraded from W8 to W10. I have Acer V17. For few weeks, everything seemed to be ok... And then, one week ago, I restarted my computer, and I think I saw some actualisation being installed (I thought I turned them off, but I probably did not...). Since that moment I dont have WIFI. And I mean no WIFI at all - my network center says, there are no WIFI networks to connect to.
But that is not true, because on my phone and other devices, there are WIFI networks. I tried to google the answer and tried few things, but nothing works. In Device manager, my WIFI adapter (Qualcom Atheros) ha yesllow exclamation mark, but when i try to update the drivers, it says, they are up to date... but the exclamation mark is still there, an I have no connection. I am completely hopeless, because I need WIFI for my job. I really hate the moment I decided to upgrade this system.
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Dec 17, 2015
I just wiped my computer and i installed windows 8.1. The internet was working all fine until i upgraded to windows 10. Now it says that "internet protocols are missing on this computer". I know for a fact this has to do with software brcasue my betwork adapter was completely fine until a windows 10 upgrade. How do i fix this. I uninstalled the adapter and restarted and still nothing. Sometimes my internet will start up again and then it will magically turn off again.
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Sep 30, 2015
I recently made a clean install of Windows 10. However when I reboot I noticed that the Wi-Fi tray icon wasn't showing any menu. I click it and nothing happened. No list was shown, the only way to connect was to go to This PC Configuration --- Internet & Networks --- Wi-Fi.
Wi-Fi tray icon, battery and volume don't work. I don't know what to do. I search about it and found something about resetting explorer.exe, I try that but didn't work.
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Dec 11, 2015
I have 8 NAS drives on my network that is attached to my computer. Prior to upgrade to Windows 10 - from Windows 7 , I could go to file explorer and then search all the NAS drives for the info that I needed.
In Windows 10, I can see on the NAS drives under This PC but when I try to do a search, File Explorer will say working on it and it will never complete - it stops responding. Windows 10 is the latest version(november 2015).
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Jan 10, 2016
After doing a clean installation i just realized that both my usb ports and my bluetooth aren't working. I have tried downloading software to download those drivers but yet still not is still not working. I have updated my laptop through windows updates but still both aren't working.
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Feb 4, 2016
I seem to be having issues with my webcams. Every time I plug one into a USB port I receive a "USB Device Not Recognized" notice. I have uninstalled and installed the driver many times and restarted the computer. I have also tried an older LifeCam VX1000 with the same results.
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