Installation :: Black Screen During Install - Attempting To Recover Update
Jul 29, 2015
I was installing windows 10 (8.1 before) on my Dell inspiron 15 7000 series (7537), and it progressed to restarting after the installing drivers step, but after the restart and going through the dell startup screen, everything went black. The HDD light is stuck on and not flickering like it normally does.
There is no cursor or anything on the screen, it's just black. I waited for an hour and nothing changed, so I thought maybe it was frozen, so I restarted the computer via hard reset, which took it to a "attempting to recover update" screen, but after a few seconds on that screen it went immediately back to the black screen.
Its been about 30 min since that hard restart and its still black, HDD light still on, and nothing seems to be happening.
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Dec 6, 2015
So basically, I've been dealing with this issue ever since I've upgraded to windows 10 months ago. I've done disk checks sata port checks almost everything under the sun
Months ago, anytime my computer was shut down for more than an hour or 2 I would encounter an interesting unique problem. After booting and loading the bios screen, the next screen would be black and would hang there and I would have to hard reset and try again. I would keep having to hard reset until it would boot into the Windows Boot Manager and from there I would hit the Reset button or go to the advanced settings, and hit continue to windows 10 and it would from there boot into windows successfully. AHA! now you must be thinking "Simple work around! Simply boot into the Windows Boot Manager every time you shut down your computer and easily but annoyingly bootleg boot into windows 10 everytime using the Boot Manager options" and I thought the same. Unfortunately unless I let my computer get to the boot manager by hard resets at that black screen I cant get windows 10 to boot.
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Jan 21, 2016
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Oct 23, 2015
I attempted an install of Win10 when I first got the go-ahead several weeks ago, it went through the entire install (which took an eternity) and then decided it was incompatible as windows updater encountered errors, it reverted back to 7. Last week I tried again and the pre-install launcher came up with an obscure windows update error, which fixed after downloading and installing the auto-tool for windows updater, but then came up with yet another different error with winupdate.
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Aug 1, 2015
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Oct 15, 2015
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Jul 29, 2015
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Sep 2, 2015
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Dec 6, 2015
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Months ago, anytime my computer was shut down for more than an hour or 2 I would encounter an interesting unique problem. After booting and loading the bios screen, the next screen would be black and would hang there and I would have to hard reset and try again. I would keep having to hard reset until it would boot into the Windows Boot Manager and from there I would hit the Reset button or go to the advanced settings, and hit continue to windows 10 and it would from there boot into windows successfully.
Now you must be thinking "Simple work around! Simply boot into the Windows Boot Manager every time you shut down your computer and easily but annoyingly bootleg boot into windows 10 everytime using the Boot Manager options" and I thought the same. Unfortunately unless I let my computer get to the boot manager by hard resets at that black screen I cant get windows 10 to boot.
I've reinstalled windows 10 again for the 2nd time on a new ssd in hopes that it was a drive issue but that does not seem to be the case, This is my second install of windows 10 on this ssd. This time I've installed windows HOME instead of Pro.
I do NOT boot into a black screen with a cursor
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The Event was different when windows 10 was installed on my 1TB HDD, everything would lock up rather then being able to use my mouse and it would force reset on its own.
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Oct 26, 2015
So I recently gave my laptop an update today. It was fine before but...now it boots to a black screen with just a mouse pointer visible. What should i do?
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Dec 23, 2015
I was using my laptop last night and got off and decided to go to bed. At this point it was still working fine. When I woke up, it was installing an update and I decided to let it finish. After the update was complete, it went to a lack screen, which I thought was weird.
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Nov 14, 2015
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Feb 3, 2016
I did an update a week ago and after that Windows 10 will boot to black screen without cursor.
When booting I get sometimes "Automatic repairs", I see the initial logo. After some minutes the screen goes back and that's it.
When I try to boot from an USB the same happens - I cannot get even to re-install Windows. The USB works on another PC just fine.
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Jul 30, 2015
A few of us have Dell laptops (mine is 7537) are having problems updating to Windows 10.
Just after installing drivers, the screen goes black with NO cursor, the HDD light stays on solid, the computer no longer responds (there's a backlight on the laptop screen), personally, I've left mine for over 8 hours while at work, nothing happens.
Powering off and back on restores the installation procedure and it does the same again within a couple of minutes.
Powering off and back on again restores Win 8.1 where it deletes the Win 10 files and re-downloads it all, I've tried this 4 times so far.
These laptops have NVidia AND Intel graphics, all drivers are up to date before installing, there's nothing in the BIOS of my laptop to disable multi-monitor or either of the gfx cards
some people have reported they can press enter, enter their password, press enter again, wait a few minutes, then press Win+P, arrow down twice and press enter to get something to display, the majority of us do not get this though so we assume it's a different issue with ours. Everyone I know who's having this issue has the same model laptop or a Dell Alienware.
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Sep 15, 2015
So I've upgraded from windows 8 to 10, an upgrade not a clean install. Everything went well except the final part. When it said finishing etc. suddenly a black screen came and an error was shown. All I remember from the error was 'terminate the program'. Soon the error was gone and all I was left with was a black screen and the mouse cursor. Now the black screen comes up after the loading screen (the cursor as well).
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Aug 4, 2015
I reserved my copy of windows 10. I have tried to update it plenty of time but every time i do it fails during the second boot, it stops at 93% and goes to a black screen for a while, than it says "restoring back to your previous version of windows" I dont know what to do. I tried mostly everything. I deleted all the files in the software distribution and went into command prompt and put in wuauclt.exe /updatenow that didnt work. I downloaded the windows tool directly from windows that didnt work.
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Oct 10, 2015
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter
2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot)
2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor)
3. Extend (still black screen and cursor)
4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
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Nov 12, 2015
When I turn on my laptop, it shows a black screen with non-flashing dash on top left after Lenovo logo. I did the clean install but it didn't work. After that,I tried to clean install Windows 10 on my old HDD and it works! Why my SSD isn't work?
P.S. It can enter the BIOS menu
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Jul 30, 2015
I've tried downloading and installing Windows 10 via the System Update for the past 24 hours (I've tried it 5 separate times). Every time it gets to 84% overall, and 36% configuring settings, then goes to a black screen with nothing on it (including no cursor) and almost no HDD activity. This has happened all five times.
Windows 7 Ultimate 64bit SP1
Intel Core i7-2600 CPU
16gb Ram
AMD Radeon R9 380 Series
Single monitor
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Aug 10, 2015
My pc is unable to start-up after attempting to reset it(fresh reset). It is in a restart loop and when I try to turn it on the Windows 10 logo appears but then a blue screen appears saying "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we will restart for you." This then lets the PC restart and this restart process happens again. I have tried pressing F8 while it boots up to try to get it into safe mode but had no luck.
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Sep 12, 2015
Upgrading from windows 7 to 10, started install at around 10:30am and left it....around 2:30pm it started the large circle with the % in the centre, and again left it for another hour or so and came back to a black screen, no cursor or anything.
I waited until about 7:30 and still nothing and did a reboot by holding the power button down. On restarting, I get the windows 10 logo with the spinning dots, and then it cuts to black with no cursor. The CPU light does what it would usually do on startup, and when it first cuts to black but then the screen seems to change to a different black (if that makes sense?!) and the light only blips extremely quickly with a long period before it blips again
i know this is another update gone wrong post but I can't seem to find any with the same problem, just similar ones. I've read it can take a long time, but it's been nearly 11 hours and is very frustrating!
i'm not mega pc savvy, I get 2 options when I boot, and I've looked and there's no option for me to do a safe boot, or to revert back go windows 7. If I leave it on black screen for too long it automatically goes into sleep mode.
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Aug 11, 2015
My wifi no longer connects since upgrading to Windows 10. I have restarted the router and modem and turned my wifi on my laptop on and off. Did I miss something? How can I get this working again?
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Aug 23, 2015
I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
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Jul 30, 2015
Installed the 'Windows 10 Login Screen Changer' that I found on this forum, clicked 'change background' and bam...black screen. I turned the computer off and on again and still black screen with a Cursor.Ctrl Alt Del does nothing. My keyboard still lights up, and pressing Windows + P brings up the project menu but doesn't solve the issue. Forgot to mention I'm running the newest build of Windows 10 and have been for several weeks without any problems.
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Oct 10, 2015
I just attempted to install Windows 10 on my new PC. During the upgrade process, the screen went blank @ 75% and didn't come back. There was active HDD activity, so I waited until it stopped before restarting the PC.Upon restarting the PC, everything went fine and I got the "Hi" messages and so on. After that, the screen went black again and didn't come back.
After waiting, I forced-shutdown the PC and turned it back on. Windows logo appeared and everything seemed fine. Login screen appeared and I could login. After that, the cursor froze and the screen immediately turned black - and it stays that way. What's wrong?
Specs:
AMD Athlon 860k processor @ 3.7GHz
Nvidia Geforce GTX 750Ti 2GB (MSI)
1TB HDD
8GB DDR3 RAM
I'm currently using a secondary PC and may have to go back to Windows 7, but I can't seem to interact quick enough to get to the option that allows you to revert. It freezes and goes black before I can.I tried tapping F8 on boot but nothing happens, it goes straight to Windows logo.
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