Installation :: Black Screen While Upgrading
Aug 3, 2015
It happens everytime I try to upgrade windows 10, I have tried loads of different methods but none seem to work.
The C:$Windows.~BTSourcesPanthersetuperr.log is as follows:
Code:
2015-08-02 21:50:42, Error
CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
2015-08-02 21:50:42, Error
CDiagnosticsHelper::SetSQMDatapoint: Attempting to set a datapoint in an invalid SQM session
[Code] ....
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Aug 8, 2015
I successfully upgraded 2 computers, but have problem with my notebook HP ProBook 4320s.
When upgrading reach 75% (100% installing drivers), black screen appears and I have to turn it off and on, then it restores to previous win7.
I upgraded all drivers and BIOS with no effect.
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Aug 2, 2015
I tried upgrading my windows 7, but failed 5 times.
step 1 on copying files are 100%
step 2 installing features n updates are 100%
step 3 FAILED, it stuck on black screen and freeze, nothing i can do besides force restart and its restored to my windows 7 back.
It's always stuck at 75% step 2 and when go to step 3 is freeze ( 5 times in row, I'm thinking give up or buy new laptop with windows 10)... I'm currently downloading ISO file to blank DVD hopefully it's works....
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Aug 18, 2015
So like a lot of you, I wanted to upgrade my laptop to Windows 10. But when the laptop was in the middle of installing Windows 10 and had restarted a few times, as it does during the installation, it suddenly went black screen with NO cursor or anything. It has been like this for 2 days now, and I don't know what to do.
I can clearly see that the laptop is still on and "working", so it has not just shut down. I'm afraid to force the laptop to turn off, because it's in the middle of a system upgrade. So I'm wondering if there are any alternative solutions or is my only option to force the laptop to shut down and then restart it and hope for the best?
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Jan 20, 2016
After upgrading my Windows 7 Pro to Windows 10 Pro I have also been plagued with the black screen of death. After the BIOS screen it goes black and I do not even get a mouse cursor and I've also let it run for about 30 minutes just in case and nothing. I've tried a lot of the fixes that are being posted online:
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-Subsequently uninstalled the display adapter driver
-Disabled fast startup
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-Tried using an installation media DVD I made and that also gets stuck loading but with the blue Windows Logo.
Here is the kicker. I have a bootable USB that has Ultimate Boot CD on it with mini Windows XP. When I boot into mini Windows XP and click shutdown and select restart, Windows 10 then boots normally and will repeatedly boot normally as long as I don't eject that USB. Once I eject that USB I lose everything and I can't even get into Safe Mode. So I've gone back in to see what kind of display driver the mini Windows XP has but have had no luck in finding it. I did call Windows and they said my laptop (Lenovo ThinkPad E555) is compatible with Windows 10. Beyond that they were not useful at all.
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Jul 30, 2015
I have a dell insperation and after having upgraded to windows 10, I came across a few issues. The update when well and windows 10 is working on my laptop, however, I have an issue where I am presented with a black screen when i start my computer. I do see a dell screen and a windows boot screen before it goes black so i know the issue is not a hardware issue, however after the windows boot screen passes (the one with the blueish window icon) the screen goes to black, but it is still on (meaning the monitor is still turned on just not displaying anything). The reason i know that windows installed fine is that external monitors do work, just not my laptop monitor. I have already reinstalled windows 10 and have made sure all my drivers are up to date. Windows 10 is just not recognizing my laptops screen as a usable monitor.
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Aug 5, 2015
I recently upgraded my laptop from Windows 7 to Windows 10 64 bit and shortly after it was completed, everything was working fine until the screen suddenly went black. The computer was still running but I could not see anything on the screen to restart the computer so I closed the laptop so that it would shut off to sleep. Coincidentally a power outage happend lasting for about an hr after. When I am finally able to boot up the computer, it show the ASUS splash screen and the windows logo with the loading spin cycle but then shows a black screen after. My guess is that the OS may have been corrupted or something so that I plan on backing up my hard drive before going to a tech shop. I'm not sure what the issue is but it seems like I may have to reinstall the operating system. i have an ASUS N61J. I can't boot into bios or safe mode and can't get passed the black screen to log into my user account.
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Aug 11, 2015
I recently updated from windows 7 to windows 10 and there is one problem. The side of the monitor will have black bars if the resolution is bellow 1920x1080 on desktop and games. I tried to reinstall the driver and it didnt work. My driver is also the lastest too.
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Jul 30, 2015
Black screen and stuck cursor after upgrading to windows 10 on my acer laptop, I've tried all other forums and nothing has worked ...
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Oct 10, 2015
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter
2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot)
2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor)
3. Extend (still black screen and cursor)
4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
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Jul 30, 2015
I've tried downloading and installing Windows 10 via the System Update for the past 24 hours (I've tried it 5 separate times). Every time it gets to 84% overall, and 36% configuring settings, then goes to a black screen with nothing on it (including no cursor) and almost no HDD activity. This has happened all five times.
Windows 7 Ultimate 64bit SP1
Intel Core i7-2600 CPU
16gb Ram
AMD Radeon R9 380 Series
Single monitor
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Sep 12, 2015
Upgrading from windows 7 to 10, started install at around 10:30am and left it....around 2:30pm it started the large circle with the % in the centre, and again left it for another hour or so and came back to a black screen, no cursor or anything.
I waited until about 7:30 and still nothing and did a reboot by holding the power button down. On restarting, I get the windows 10 logo with the spinning dots, and then it cuts to black with no cursor. The CPU light does what it would usually do on startup, and when it first cuts to black but then the screen seems to change to a different black (if that makes sense?!) and the light only blips extremely quickly with a long period before it blips again
i know this is another update gone wrong post but I can't seem to find any with the same problem, just similar ones. I've read it can take a long time, but it's been nearly 11 hours and is very frustrating!
i'm not mega pc savvy, I get 2 options when I boot, and I've looked and there's no option for me to do a safe boot, or to revert back go windows 7. If I leave it on black screen for too long it automatically goes into sleep mode.
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Aug 23, 2015
I've been having some issues to get Windows 10 installed. I've got an ASUS ROG G20AJ desktop computer running an i7 processor and a GTX 760 graphics card. I got my Windows 10 update and everything went fine, and the installation process began. The problem is, when it gets to the 32 % of"Installating drivers and features", the screen goes black and I can only see the cursor. The installation process won't complete and it's been like 8 hours now. What should I do??
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Jul 30, 2015
Installed the 'Windows 10 Login Screen Changer' that I found on this forum, clicked 'change background' and bam...black screen. I turned the computer off and on again and still black screen with a Cursor.Ctrl Alt Del does nothing. My keyboard still lights up, and pressing Windows + P brings up the project menu but doesn't solve the issue. Forgot to mention I'm running the newest build of Windows 10 and have been for several weeks without any problems.
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Oct 10, 2015
I just attempted to install Windows 10 on my new PC. During the upgrade process, the screen went blank @ 75% and didn't come back. There was active HDD activity, so I waited until it stopped before restarting the PC.Upon restarting the PC, everything went fine and I got the "Hi" messages and so on. After that, the screen went black again and didn't come back.
After waiting, I forced-shutdown the PC and turned it back on. Windows logo appeared and everything seemed fine. Login screen appeared and I could login. After that, the cursor froze and the screen immediately turned black - and it stays that way. What's wrong?
Specs:
AMD Athlon 860k processor @ 3.7GHz
Nvidia Geforce GTX 750Ti 2GB (MSI)
1TB HDD
8GB DDR3 RAM
I'm currently using a secondary PC and may have to go back to Windows 7, but I can't seem to interact quick enough to get to the option that allows you to revert. It freezes and goes black before I can.I tried tapping F8 on boot but nothing happens, it goes straight to Windows logo.
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Aug 9, 2015
I installed Windows 10 yesterday and I had kept my laptop on power and I went away for a bit and when I came back a couple of hours later, my laptop's screen was black but the lights on the laptop blinked so as to show that it had just restarted. So I waited for it to start, however the screen is black and there's absolutely nothing happening.
I googled the problem and found that people could see a cursor or a pointer on their screen but it's not coming for me. Also, my laptop is a 2 year old Dell Inspiron 14z. I need to access my computer, I have to travel in a week. Also, I was updating from Windows 8.1 to Windows 10, and I don't have any CD for Windows 8 as it came pre-installed with it, with the shopkeeper telling me that Windows 8 comes installed in the BIOS so there's no CD. Anyway, I really need to access my laptop asap? I have got absolutely no clue as to what I should do.
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Jul 30, 2015
I was in Windows 10 setup using the Media tool. I have reached the step where it restarted then a big circle came up with three parts under saying like "Copying Files" and other two things. Then, suddenly it restarted and only a black screen was there. No cursor, sounds, screen. Now I am installing Windows 10 again but fearing the same will happen again. This is NOT a black screen at the log screen; I have not even finished the installation yet and get a black screen.
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Dec 16, 2015
I downloaded Windows10 two nights ago, the download seemed to go well until it came time logging on. I was able to enter my password, pressed enter and got a black screen rendering my laptop useless.
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Jan 21, 2016
When I go to repair Windows 10, I put in the install disk, it goes to the windows logo with the dots spinning around at the bottom then to a black screen. I left this for 1 hour and it did not progress. The disk also seems to have stopped spinning. The disk works in other computers.
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Aug 7, 2015
So i tried updating my computer from windows 8 to 10 and last night and it froze at 75% and configuration settings 1%, i let it sit there all night but it still was at 75%. I had read that people where having the same problem and that itll revert to windows 8.1 after you reset it so i did. To my surprise it booted as windows 10 and allowed me to log in but after i logged in my computer black screened without a cursor. I reset it several times but the same problem kept occuring.
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Jul 29, 2015
Just installed Win10 on a Win7 machine. Started it up and walked away.
Came back 3hrs later and all that was on the screen was this message:
Cannot Display this Video Mode. Optimum Resolution 1280 x 1024 60Hz
I can restart the machine and the normal Dell start up stuff happens. The Win10 logo comes up and then the screen goes black with the above message. No cursor. No nothing.
I cant even get the monitor settings to function once the black screen appears.
I can get into the monitor settings during boot up but cant make any changes before the black screen comes up.
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Oct 19, 2015
I updated my Windows 7 to Windows 10 few weeks ago. The update process went well, atleast it looked like it.
After the update i started having weird freezing problems. It looked like that some process took 100% of my cpu but i was unable to see what process it was.
Anyway sometimes this problem occurred several times in a row but after trying enough Windows 10 started OK and everything looked fine.
Now few days ago there was some updates installing and i got the same freezing problem. I had to restart my pc from the start button. After that reboot i was unable to start Windows. I can see the Bios logos and i can enter to bios but i cant load the Windows. It get stuck before the Windows logo. All i can see is the black screen with flickering cursor ot top left corner.
I can see my disks from bios and the boot order is OK. I have also tried F8 to select where to boot but no luck.
I cant even start on safe mode.. (no selection).
Tried to load bios default. No luck.
Tried with Hirens boot cd. No luck.
Now I am able to start some Linux workaround from Hirens Boot CD and can access to my C: Drive..
I am not having any Win 10 DVD:s so i cant try any repair installation. (im trying to borrow DVD somewhere). Win 7 DVD/repair is not working.
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Jul 30, 2015
So updated this morning, got the black screen that many others are getting with the mouse. (Alienware x51) I was reading these forums on my phone while tinkering with the computer. About 10 restarts into it, my computer reverted back to 8.1 ... Reading other forums and solutions, I'm currently updating every graphics driver that I can, and crossing my fingers. I figured I would start THIS thread so that people can see if that works. I'm NOT very computer savvy, couldn't figure out how to get to where I could turn off the intel card. So I'm updating everything now, before I reinstall windows 10.
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Sep 9, 2015
Okay so I stupidly decided to upgrade to Windows 10.I left the install going and went out. When I came home it was stuck on a black screen without a cursor.The problem I am facing now is, sometimes I can get the laptop to go to the system restore menu if I screw around with it long enough, but it won't let me in because I don't have a password to log in (I never had one on this laptop) but it still requires one? And I can't seem to find any other way to get back to Windows 7, since I usually can't see anything at all?
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Aug 1, 2015
I was updating with mediacreation tool, and it stuck at %93 black screen There is not cursor, says it is configuring settings %75 .....
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