Installation :: Dell 15 L502x Windows Upgrade / Restart / Black Screen 0x1900101-0x20017
Aug 3, 2015
For a couple of days, I am trying every solution from this forum, for windows 10 upgrade on my laptop Dell 15 L502x (early 2011) with windows 7 Home Premium. I tryed via Windows upgrade system tray icon (after restart - black screen,mouse pointer), then I tryed wit ISO on dvd/USB, same problem. After that I have disable one graphic card, then another, in both cases, same problem. Every time(when black screen come) I tryed with CTRL and then type password - no result. I have updated all my drivers, all updates are downloaded,
I recently updated my DELL L502X to Windows 10 from Windows 7. All drivers have been installed and Device Manager shows no problem. However I'm seeing a weird issue. I'm using an external monitor (ASUS) through HDMI. I'm setting the display to show on external monitor only. In Windows 7, everything works fine. After the Windows boot logo disappears, laptop screen turns off and external monitor turns on. In Windows 10, however, there is an issue.
After boot logo disappears, external monitor turns on, and laptop screen turns off - but not completely. There is no content anymore but the back light is still on. If I switch the display mode to Duplicate or Extend (just to turn on the laptop screen) and switch back to Second Monitor Only, the laptop screen can turn off completely.
Both monitors are shown as Generic PnP Monitors in Device Manager. I don't know if this is a driver problem or something related to my laptop. The bottom line is in Windows 7 there is no such a problem.
So, after having this problem for a few months I decided it was time i asked. Whenever I restart my pc for any reason, it just gets stuck on the black screen right before power off. Everything else still works fine, even when I update I just wait a few minutes then hard reset. But this is getting annoying especially when I have the updates that need multiple restarts because I have to sit there and watch it.
I have a Lenovo Thinkpad Edge with an Intel I5 processor, 64 bit with no hardware upgrades (stock). I had accidentally stepped on the screen (fell off my lap and then crunch) which was mangled beyond repair, so I have been using it similar to a tower, with a VGA and/or HDMI connected monitor (my HDMI cable went bad, I picked up a new cable but hadn't hooked it up to the second monitor. I started my free upgrade from Windows 7 Home Premium to 10 last night. I woke up to the black screen/mouse pointer issue which is what brought me to this thread. I tried the recommended fix:
1. Hit ctrl, type in password and enter 2. Win Key + P + Down Arrow. (Win Key + P only seems to do the same thing)
This brought up options to
1. Disconnect projector (Tried this and lost connection to the VGA even after reboot) 2. Duplicate (Screen is still black with mouse cursor, but I saw a little bit of red and blue pixels at the bottom where the task bar should be until I disconnected and re-connected the VGA, then it was back to black screen and cursor) 3. Extend (still black screen and cursor) 4. Connect Projector (still black screen and cursor)
I'm not sure what to do. I must have some OS installed, because I am able to also perform these operations from my USB Keyboard/Mouse. I'm just not sure how to get Windows back on my VGA connection (I haven't tried HDMI because I did not have it connected when I ran the update.) I thought Duplicate displays would do the trick, but apparently not. For as beat up as the laptop is on the outside, the hardware performs fine. I also have a 2nd laptop (work laptop, also a Lenovo W541) that I can use if any solution involves downloading something bootable.
on my dell laptop I installed windows 10 perfectly fine. I then did a restart of the laptop but every time I turn the laptop on the dell logo shows up and then...... Nothing. Just a black screen. how to fix?
I upgraded from windows 7 ultimate to windows 10. It seemed to install okay and asked me to log on and select setup preferences, which I did. I left it alone to finish setup and it went to sleep. Now I only get a black screen with an active cursor. I've tried multiple hard restarts, entering logon blindly as suggested in other posts and using windows key-p to switch monitors all to no affect. Ctrl-alt-del has no effect. I cannot bring up any screen and so cannot start in safe mode or download video card drivers. I do not have Windows 10 on media.
few issues with my windows 10 installation, had a few problems with the previous installation so formatted and re-installed windows 10 only to be faced with the same issue, so posting here. below is the BSOD collection and all relevant information.
Issue: black screen randomly happens, can be doing anything from playing a windows store game to just browsing the web, checked the event viewer and each time it happens a bugcheck shows with error 0x116 which is a graphics driver crash and failure to recover, I know that much, so, any hopes of fixing it? Never happened on windows 7, problem is specific to windows 10, tried editing the registry:
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/GraphicsDrivers TdrDelay and adding a value to 8 as provided here: URL...
so I recently did a clean install of Windows 10 on my laptop which I bought in 2011 with Windows 7 originally on it. The install worked perfectly fine and the OS works great except for one thing. When I select the restart option, the computer restarts and shows the Windows boot logo but then after that I just get a black screen. At that point, if I press the power button to put the computer in sleep mode and then press it again to take it out of sleep mode, the login screen appears. When I choose to shutdown and do a cold boot, everything's boots up fine. I do not have the computer connected to another video output source when restarting so it should know to project onto my laptop screen. All of my drivers (including graphics) are up to date as well as all Windows updates.
Coming home from work I try to start my PC and it does what I described in the title. Here is what exactly happens:
- Start PC - See windows Logo + loading dots - Black screen (for a while) - Restart
No errors, no beeps, nothing. Then it restarts a couple of time and then I come in the "Recovery" screen with the text: "It looks like Windows hasn't loaded correctly".
I've tried to boot to safe mode, and this works and it seems everything is working correctly. I did a anti-malware test just to be sure and it did not change anything. I also checked if all Windows recognized all the hardware, which it does. Everything looks and works as normal in safe mode.
Also tried the Start-up Repair, but it says it could not find anything wrong.
My computer restarts after i start a game. It worked just fine a few hours ago but suddenly my pc just restarts after a start a game, it has restarted on Warthunder and CS:GO and when it restarts I don't get a error message or anything, it just black screens and starts over. And I've checked my components temperatures and they were normal so i really don't know whats the problem.
I have tried upgrading my Dell venue 8 Pro many times from GWX, installation media and direct download in normal and also after reset of tablet with secure boot and also removing secure boot, removing fast boot and with fast boot using all permutations and combinations. Still I am unsuccessful. I am not finding any way to get support from Dell also. It goes to upgrade 91% always and then says going to reboot. But it reboots to windows 8.1.
For the last 3 weeks anytime I "restart" my hp 32 bit pc it takes 6 minutes and all the while the screen is black with a small blinking light in the upper left corner everything is fine after it finally restarts and if I shut it down and start it back it starts normally and in the morning when I first start it up it starts normally it just happens any time I restart it for any reason.
Recently I've changed my Mobo, CPU and RAM. Installed Windows 8 Pro Retail and upgraded to Windows 10 Pro. Worked perfectly and no problems
But I've noticed that if I need to restart the system I will get the usual Blue screen saying "Restarting", this will then goto a Black screen.
Nothing happens after the black screen, I never see my BIOS image or any text whatsoever (Which I usually see on a normal boot). IF I then press and hold the power button to force shutdown the computer and then press it again it will perform a normal boot, I see the BIOS Image etc.
Sometimes, when I shut down or restart Windows 10 64-bit, just before the screen turns black it makes the critical stop sound effect. It does not effect anything, the whole shut down process is like 3 seconds, which I really like in Win 10.
Nevertheless it bugs me a bit, I also had this sometimes in Win 7. I'm not running any programs while shutting down, it would notify me if I did.
I have Win 10 installed and activated on one computer - Asus z97 Deluxe/USB 3.1 mobo - but it ABSOLUTELY refuses to install on another computer - EVGA z97 Classified mobo. Regardless of the method - and I have tried all I know of - I ALWAYS get the same message: "Installation failed 0xC1900101 - 0x20017 The installation failed in the SAFE_OS phase with an error during Boot Operation".
All bootable win 10 USBs and DVDs refuse to boot. Out of desperation I even purchased Win 10 Home (which means I simply purchased a too expensive key. I was extremely disappointed that no different software came with with the purchase. Some of the solutions I have found are so difficult I might have been able to write a C++ program that would be much simpler.
So I made the mistake of upgrading my Dell Venue 8 Pro to Windows 10... It's very slow and buggy.
I tried using the built in "Revert back to Windows 8.1" option in the Settings "app", but it says that files have been deleted and it can no longer perform the uninstallation.
I also tried going into the tablet's built in Backup and Recovery from Dell, but that doesn't allow me to reinstall Windows 8. It's merely a diagnostic.
I recently started trying out Windows 10. It's buggy and frustrating, but it's still in preview mode, so... That's expected.
Nothing was working when I installed build 10074 off disc, so I installed build 9926 off a disc (I got the iso from MSDNAA, I'm a programming student) then upgraded via settings to 10074.
During the upgrade, my laptop started resetting, normal. But halfway through, the resets stopped working.
The screen switches off, the cd drive switches off and the hdd activity light switches off, but the power stays on, and the fan keeps running. It also doesn't switch off on shutdown either.
I finally have a working version of Windows 10, minus Cortana and Spartan (I'm in Aus), but now my laptop won't shut down.
Could it be drivers? Is it OS interference? Is there a way to fix it without uninstalling and re installing Win 10? I really cbf going through all that again...
My desktop have download the new version windows 10, and want to upgrade from window 7 everthing looks fine on my desktop. Windows 10 is 100 % installed and shut down and restart, than I get a black screen, but I see the HDD is working but doing nothing. I can do nothing behave of pulling the power off and than windows 7 is started up is back and not window 10!.
I recently bought a refurbished Dell E6410 laptop running a new copy Windows 7 Home Premium. I did not get any discs with the purchase. I activated the Win7 copy with the provided product key and did all the updates. Then I received the invite to upgrade to Win10...which I accepted and installed it. Since then, I am unable to display Win10 (except once...more on that below). I don't get a black screen, instead I get a backlit black screen. Pressing F8 several times at power up does not work.
If I reboot the laptop 3 times, I get the blue Recovery screen with the error code 0xc0000001. My options are to press F8 for Startup Settings or Press Enter to try again. If I go into Startup Settings, I can get the 3 options for Safe Mode (as well as 7 other options). Even in Safe Mode with Networking, I cannot get to a Recovery screen. If I do the Press Enter try again, it goes back to the backlit black screen.
I came across a post on some website that suggested attaching the laptop to an external monitor so I attached it to my 40" Samsung TV using a VGA cable. Much to my overwhelming surprise and shock, up pops Win10 on the TV asking me to log in to Windows. I did and then it asked me to go through the wifi setup which I did successfully. I had a functioning version of Win10...only on the TV though. I went into settings and did "duplicate" screen so Win10 would show up on the laptop. It didn't. I did a Restart ...huge mistake!!!
Since upgrading to Windows 10 on my Acer laptop, after about 10 mins of powering up and using the internet, the screen goes black, as if shutting down, however, the power light remain lit. I then have to manually shut down and re-boot. There are no error messages or warnings apart from 1 time when I caught a very quick glimpse of "Windows is in recovery...", that's all I saw.
Bit of background: Was getting 8024601 errors when attempting to upgrade with the Windows Update method. It would start installing, get to 85% before stopping for a while. Then it would finally reset, only to boot up win 8.1 and Windows update would have the above error code for the attempt.
So I decided to try the Media Creation Tool instead. I select the option to upgrade this PC, it downloads fine, and everything goes okay until it wants to reboot my machine. Tried it twice, first time it sat there waiting to restart. It never did, no programs exited, didn't log off or anything. Second time it gets to the same stage, but locked up my computer instead.
