Installation :: PC Will Not Shutdown Or Hibernate (only Restarts) Since Upgrade
Sep 4, 2015
I have a desktop that I ran the update on from windows 7 to windows 10.
When I go to shutdown it appears to begin the shutdown process. However, after a few moments with black screens the PC shows the BIOS splash screen and begins to start windows.
If I leave the PC alone for a while, it goes to the login screen, where it attempts to sleep only to end up right back at the login.
I have tried
- Turning off fast startup - Doing this results in apple sys error on restart (I do not have iTunes installed)
- Disabling wakeup by keyboard, network devices, and mouse.
- Turning off quick start in bios
I am now wondering if a clean install is my only option, or if there is some other way of keeping windows 10... just having it work properly.
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Processor (CPU)Intel Core i7 Quad Core Mobile Processor i7-3630QM (2.40GHz) 6MB
Memory (RAM)8GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (2 x 4GB)
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When booting from a hibernated system, the computer POSTs normally and then brings up the Windows 10 logo and loading screen briefly before powering off very suddenly. I have to turn on the system again, and when I do, it boots normally but the hibernation state is lost.I've attempted disabling fast startup, which seems to have no effect. I've updated my video drivers to 15.9 beta, but I recall this being a problem on 15.7 as well. Full system specs are in my profile. This machine was running Windows 7 in the past before upgrading, but I had to run a fresh install of Windows 10 after encountering some problems. (So the system is currently on a fresh install.) Google is also currently unable to deliver any relevant results for this problem. Windows Update reports being up to date.
Edit: Additionally, this has never been a problem on Windows 7. The SSD is in decent condition too, and has not exhibited any problems.
Edit: This problem was happening on shutdown and restart as well. I disabled fast startup, which corrected the problem when shutting down. Here's a summary of the behavior now:
Shutdown, no fast startup: Able to start up normally without any unexpected behavior.
Shutdown, fast startup enabled: Computer immediately shuts off just after reaching the Windows boot screen. Has to be powered on again and then will boot normally.
Hibernate, regardless of fast startup setting: Same behavior as above.
Conclusion: From my understanding, fast startup acts as a subset of hibernate. Windows 10 is not able to properly hibernate the driver(s) and/or some other system state. I might have to go through the drivers via process of elimination to see what's causing the problem.
Edit: I found the problem!
So despite no BSOD ever appearing, I ran the BlueScreenView utility to view the system dumps. Got the driver IRL not less than or equal error, found that it was from sptd2.sys; the SPTD (a SCSI bypass driver) I installed with Daemon Tools. I found a separate uninstaller for the driver and got rid of it; it's not something I need anyway. (Lots of Google searching will find you these utilities and solutions.)Would be nice if it showed an error or BSOD in the first place! I was about to go whack-a-mole on the drivers, but I would've never found the root cause.
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My laptop acer4750 resume very slow after hibernate, it keep showing windows's logo and not run to log-in screen anymore. Then i need hard-reset every time
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What, if any, is the name and location of the file that hibernates Windows?
I understand that hibernation can be initiated via "shutdown /h" but that's not what I seek.
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