Installation :: Upgrade Stuck - Can't Recover Or Start Again
Nov 18, 2015
I downloaded Update to Windows 10 (from windows 7) and everything appeared to go well. Got the "Welcome" screen and chose my "Settings" preferences. Then the screen started flashing and all it shows is a banner across the bottom that shows a blank Microsoft logo in bottom left, next to it a box that says "Search the Web and Windows", a small icon that looks like a printer( midway across the banner, and a small icon that looks like a Menu icon in the bottom right. Then under the cursor is the dreaded "spinning blue wheel" thing. This whole banner and the icons just keep flashing. Been doing this for hours now.
If I do an "Alt+Ctrl+Delete", it pulls up the usual options but when I ask for a "Restart" or "Shut Down" and follow it with a reboot, it just goes through the start up/welcome process and then stalls at exactly the same place.
How do I get my computer back? I can't get online or do anything at all with it. Can't go back to 7 or to history or anything. It's just stuck at this useless screen.
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Jul 30, 2015
I have done the update once, waited around 2/3 hours. i then reset my PC. i then did the update again, waited at least 5 hours. still stuck at 32% if there is a fix for this, i will do anything. i have a brother who did this update. My laptop is a pavilion 15 8gb ram radeon hd 7600g win 8.1
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Aug 2, 2015
I upgraded from Windows 7 to Windows 10 at the first opportunity on July 30 after registering with Microsoft. The upgrade appeared to progress smoothly and I was able to boot the computer to see the new desktop screen. However, very soon after this first boot, the computer asked me to restart to finish the upgrade. This I did and my computer has since been rendered unusable. Every time I boot, the computer gets stuck on the welcome screen. It displays the generic circular user icon, with my name written underneath and the word "Welcome" written underneath this. The animated "computer working" icon (the little dots which rotate again and again) is displayed next to this. However, it never goes away. I left the computer for 12 hours and nothing changed (the little dots kept on rotating all the while). The computer otherwise appears fine (ie. the multimedia buttons at the top of the keyboard work fine) but the OS cannot get past this screen, no matter what I do.
I have unplugged all USB devices. I have tried booting with the power cable in and out. I have gone into the Advanced tab of the setup menu and disabled (and re-enabled) things like Bluetooth and Wi-Fi top test if this makes a difference. Nothing does. As things currently stand, I am completely unable to use my computer and all my files are stranded. Several of them are desperately needed.
I have tried pressing F8 to boot the computer in safe mode, but this doesn't seem to work (it results in a back lit but otherwise black screen).
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Nov 28, 2015
Downloaded the iso and all seemed good , the compatible report said all was good . But now on the upgrade it has been stuck at 34 % for around 1 hr . I do have the circle with the little circles spinning ?
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Jan 23, 2016
I have three computers in family that were given upgrades on the win7 family plan. One was just informed it was eligible for win10 upgrade. I think I made the mistake of custom install (for a clean install) instead of an upgrade and, related to other problems with windows update, I might have lost my activation on win7. Long story short, when I got to the point where win10 was installed and asking for a key I knew I had done a no no as, if I had done it correctly, I should not have been asked for a key. Of course I have no key but the win7 key and the install just sits there with no options but to input the key, which I don't have.
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Jul 30, 2015
When I got the windows ten upgrade notification this morning the while thing went pretty fast, but now for the past 7 hours, it has been stuck on a black screen with nothing but a white box I. The top left corner saying - Personalized Settings- setting up personalized settings for : Web platform customizations.
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Mar 11, 2016
I've trying to update an Advent netbook to windows 10 from 7. It's been a hassle all the way with hangs on 'checking for updates'. However, I got through that but now it's stuck on 'Get going fast' screen.
I had selected 'use express settings' and now it's stuck on that screen. The mouse still works but nothing happens. I left it on all night. It's still on the 'get going fast' screen.
If I reboot (even remove battery) I get the initial advent boot screen but no bios info. Del, f12, f11, f2 etc do nothing. The blue 'win 10' logo appears briefly then back to the 'get going fast' screen.
I also tried the usb flash drive that had the old os on it but it won't boot from it despite that being the initial boot setting in the bios. Has win 10 bricked my netbook?
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Mar 2, 2016
Last night I finally decided to backup all of my files on my Windows 7 desktop machine and wanted to do a clean install of Windows 10 (I had been wanting to reformat for a while, this seemed like a good time to do it). I noticed after starting the free activation of Windows 10 (through Windows Update) that it would only update to Windows 10, so I let it proceed.Once 10 finished and booted up, everything was great. At this point, I went into settings and chose to Reset this PC, and made sure to select only to remove files - not fully clean the drive.
After being stuck at only 2% for 4 hours, I decided to give up on the reset completing. I turned off my desktop, and then downloaded the Windows program that creates the installation on a USB drive from my laptop. Once completed I inserted the USB drive into my desktop and installed Windows 10 as a clean install without any issues.After all of this, I cannot activate my Windows 10. Is my only option to use my old Windows 7 installation/key to do another clean install, then go through the Windows 10 update again?
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Aug 6, 2015
My windows 7 PC was hard to start and restart and I needed to try 10 times or more before it worked (then I didn't restart it for days).
I managed to upgrade it to Windows 10 hoping that it will cure the problem BUT still it is a problem to start.
I checked everything and used every tool possible on windows 7 and windows 10 but nothing worked. (ccleaner and others failed)
So now I have a windows 10 PC that doesn't want to start easily.
After upgrade to windows 10 I GUESS that all driver files have been changed ?what else could it be ?
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Feb 10, 2016
I've decided to upgrade my Windows 7 Ultimate to Windows 10 with the free upgrade. Unfortunately, it has been stuck "Checking for Updates" for the last 30-45 minutes. Is this normal? I've updated two laptops, one Windows 7 Home and one Windows 8 and it didn't take nearly this long. I'm afraid I'm stuck in some kind of loop.
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Sep 20, 2015
Current situation: MS SP2 that does not boot, and the ssd is not formattable because it seems locked (same lock as when you hibernate the pc)
I tried to upgrade from W8.1 to W10 with the upgrade tool in Win8 on a MS Surface Pro 2.
The computer hangs on 56% so I reboot. It tells me "the installation is failed, so go back to win 8". I accepted.
From there it showing infinitly "Restoring previous windows version".(It shown in dutch, so maybe it a bit different in English.
It is in this state for a month now and I tried everything listed below.
I tried creating a Win 10 disk, and do a fresh install from there. Result: Cant get the drive to boot
Tried creating a Win 8 disk. It boots, but it won't let me format my C-drive. It seems to be locked because it failed the recovery to the old Win8 install. I can remove all the partitions, but it gives an error when I try to install on a newly created partition. After a reboot, all partitions are back.
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I tried an ubuntu live disk. It does not show my NTFS partitions
So the problem is: I can not access my data, but I accepted it is lost (and I copied some things via command prompt)I cannot get into windows. It wont let me install windowsI cannot format my harddrive. I can not remove the harddrive because I cant open the tablet without breaking it.
One of the things I thought is to make a USB with win10 running on it, but most of my flash drives are to slow and booting from a Sandisk extreme 32gb seems impossible.
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Jan 21, 2016
System: i7 950 X58A-UD3R Rev 2.0 16gb Ram GTX760. Pretty sure it's a Samsung 250gb SSD.
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Mar 14, 2016
I've upgraded from win 8.1 to 10. after upgrade all my files were in local disk user and in the folders but were not in library folders e.g pics were in local disk user pictures but not in file explorer pictures. so i moved every thing to the folders and after restarting my laptop everything was gone... what can i do to recover my data.
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Jan 23, 2016
I just finished an upgrade install of 10 from 7. I tested all programs and only had a problem with Avast and Microsoft Office Project 2007. The Avast problem is repaired.I double click to start the program > the "Office Project 2007" splash screen shows > the spinning orb blinks and it sits there for 15-20 seconds > then a "Configuration in Progress" window comes up > then a "Please wait while Windows configures MS Project" windows comes up > then I get an error : "There is not enough memory to complete this operation" > and that's it.I inserted my installation DVD and tried a Repair. I've tried to start Project in Safe Mode.
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Nov 30, 2015
I just bought an HP Envy laptop with Windows 10 preinstalled. There is a recovery partition, but I'd like to erase the data in this partition and use it for personal files. My question is: if I do ever need to re-install or recover Windows 10 on this laptop, can I do it with a DVD I burned using the media creation tool from Microsoft instead of the specific HP recovery app the laptop shipped with?
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Aug 17, 2015
Why I cannot run the windows upgrade setup from my USB (G:setup.exe). It is always showing me this error "Use the other installation disc that says 64-bit. When you insert it, Windows Setup will restart automatically."
I also heard that for many people it worked when they run windows setup from "G:sourcessetup.exe" (G: is my USB drive). But when i am trying to open the file it shows Shows setup screen for a few seconds then pops an error "This 32-bit version of Windows cannot be installed to an EFI-based computer. Installation cannot proceed. Use a 64-bit version of Windows to install to an EFI-based computer."
I am trying to run this setup on my HP laptop (Preinstalled: Windows 8 Single Language 64bit) via bootable USB of Windows 10 Home Single Language. I download the Windows10.iso image file via MediaCreationToolx64.exe and created a Media USB disk to install the operating system on the same laptop.
Bootable USB is running setup if i boot my laptop with USB disk. But it will force me to install a fresh Windows 10, which i don't want to. I want to upgrade my current Windows 8.x.
I am sure that i've downloaded correct 64bit version of Windows even i have Windows 10 AIO 32bit/64bit ISO image. Same errors showing in this ISO image too. If i run the "G:sourcessetup.exe" in my PC (which is running Windows 8 64bit) then it runs the process without showing me any error. Why it is happening with laptops only? I also tried to run setup from same USB in my another Lenovo Laptop (which is currently running Windows 8.1 Single language 64bit) but no luck it shows the same both errors.
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Jul 31, 2015
I upgraded my Win 7 64-bit to Win 10 via the MediaCreationToolx64 download. After the upgrade, when I click on the Windows Start button (or press the Windows button on my keyboard) nothing happens. Also, typing over "Search the web and Windows" doesn't do anything -- my typing doesn't register.
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Oct 6, 2015
I was running win 7 with 4 partitions , thought to upgrade to win 10. While installing it didn't allowed me to install. I thought i can run diskpart clean on one partition, selected one volume and ran clean command, but it still cleaned all the partitions. Long story short, I cannot boot my OS until I install OS on freshly created single partition. I was told to use partition recovery apps like partition and mount software, Do I have to install OS on it anyways and once OS is installed, instal the partition and mount software for the recovery?
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Jul 29, 2015
I was installing windows 10 (8.1 before) on my Dell inspiron 15 7000 series (7537), and it progressed to restarting after the installing drivers step, but after the restart and going through the dell startup screen, everything went black. The HDD light is stuck on and not flickering like it normally does.
There is no cursor or anything on the screen, it's just black. I waited for an hour and nothing changed, so I thought maybe it was frozen, so I restarted the computer via hard reset, which took it to a "attempting to recover update" screen, but after a few seconds on that screen it went immediately back to the black screen.
Its been about 30 min since that hard restart and its still black, HDD light still on, and nothing seems to be happening.
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Jul 29, 2015
Windows 10 stuck on preparing for the upgrade. How long should this take? Its been like an hour and its still "preparing for the upgrade"...
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Oct 6, 2015
Upgrade from 8.1 to 10 seems to be going OK, (on almost new laptop), until screen appears "checking updates".
After over two hours I gave up, and retried following day - same result !
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Dec 8, 2015
I am one of pioneer users of windows 10. Now I was suggested to upgrade to PRO version. Trying to do so the process was very long and was stuck at 47% of it...after few hours switched off my PC. Lucky after 5 min computer managed to restore my last version....I didn't give up and after few hours tried again and reached same point of 47% done..
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Aug 9, 2015
I am upgrading from Win 7 64 bit to Window 10 via the upgrade notification in system tray. It has been sitting on 92 % (configuring settings 69%) for about an hour. Is this normal? Or is it stuck? And if its stuck, what do I do. Can I reverse this upgrade back to Windows 7?
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Aug 11, 2015
I recently decided to upgrade from Windows 8.1 to Windows 10 and reserved my upgrade. I got my notification recently and started to update today.
But for some reason the update wouldnt Install and it kept giving me errors and saying that another update was in progress even though there was none.
I was confused so I decided to restart my computer only to arrive at a screen saying "keep your PC on until this is done. Installing update 1 of 1"
It has been stuck on that screen for 2 hours and im not sure what to do. My HDD indicator light is flashing but not very often.
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Aug 6, 2015
My windows 7 PC was hard to start and restart and I needed to try 10 times or more before it worked (then I didn't restart it for days).
I managed to upgrade it to Windows 10 hoping that it will cure the problem BUT still it is a problem to start.
I checked everything and used every tool possible on windows 7 and windows 10 but nothing worked. (ccleaner and others failed)
So now I have a windows 10 PC that doesn't want to start easily.
Do you think that the problem can really be a driver ? After upgrade to windows 10 I GUESS that all driver files have been changed ?
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Aug 25, 2015
So earlier today I started to update my Nextbook 8" tablet through windows update. Since it didn't have enough storage to perform the upgrade, I was prompted to use an SD card which I did. The update downloaded fine but now the progress bar has been stuck in the same position for over 2 hours at the "preparing for installation" stage. If I restart the tablet will the upgrade start from scratch?
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