Installation :: Upgrade Stuck On Welcome Screen?
Aug 2, 2015
I upgraded from Windows 7 to Windows 10 at the first opportunity on July 30 after registering with Microsoft. The upgrade appeared to progress smoothly and I was able to boot the computer to see the new desktop screen. However, very soon after this first boot, the computer asked me to restart to finish the upgrade. This I did and my computer has since been rendered unusable. Every time I boot, the computer gets stuck on the welcome screen. It displays the generic circular user icon, with my name written underneath and the word "Welcome" written underneath this. The animated "computer working" icon (the little dots which rotate again and again) is displayed next to this. However, it never goes away. I left the computer for 12 hours and nothing changed (the little dots kept on rotating all the while). The computer otherwise appears fine (ie. the multimedia buttons at the top of the keyboard work fine) but the OS cannot get past this screen, no matter what I do.
I have unplugged all USB devices. I have tried booting with the power cable in and out. I have gone into the Advanced tab of the setup menu and disabled (and re-enabled) things like Bluetooth and Wi-Fi top test if this makes a difference. Nothing does. As things currently stand, I am completely unable to use my computer and all my files are stranded. Several of them are desperately needed.
I have tried pressing F8 to boot the computer in safe mode, but this doesn't seem to work (it results in a back lit but otherwise black screen).
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