Installation :: Windows Reset Won't Work
Feb 10, 2016
Newish computer, recently upgraded to Windows 10.
Trying to do a PC Reset via the settings to wipe clean to sell it. When I click Reset in the Recovery menu of the Settings, I get a scrolling wheel for a second or so, and then nothing. It's as if something on the computer is blocking the computer from being reset.
When I try from the Advanced startup, it goes through a normal restart but doesn't do anything else.
I know that in the week that my mother had this computer, she managed to get a couple viruses from 3rd party search bars that she was prompted to download which were causing issues. I wonder if I didn't get it all cleaned off and there is something that won't let the computer reset?
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Apr 14, 2016
I've recently upgraded to Windows 10 Pro from Windows 7 Professional. Since doing so I've had some annoying internet connectivity issues (Windows Sockets entries missing) among other things. So I decided I'd try the recovered features. None of them work for me. I click on them and my mouse icon does the load symbol then nothing happens. Even if I shift click Restart on and try to initiate reset from there nothing happens.
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Oct 23, 2015
I installed (took 8 hours of updating 7 then installing 10) windows 10 and it worked for a few minutes but then I added some software.
Control panel won't work, settings wont work, I cannot uninstall software, I cannot get to reset, restore is turned off (I did not turn it off), safe mode will not work.
Sometimes it will boot sometimes not. No I cannot boot to safe mode when I get logged in, I set boot mode to safe but it did not work.
I want to tool back to 7 but I don't have a disc. If I am forced to stay with 10 how can I reset it? There is no disc.
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Oct 20, 2015
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Feb 10, 2016
I was working with my computer the other day and it rebooted spontaneously. When it did I got a "Preparing Windows" or "Configuring Windows" message after I logged in and when if finished I was back at the very first Windows set up. None of my start menu adjustments were there, none of my mouse, wallpaper, etc. settings were in place, and worst of all I lost all my settings for my Firefox and Thunderbird applications which meant all of my mail history, address book, etc. btw, I wasn't connected to the internet at the time, my connection was down.
I get a message saying it can't? find a profile so it is creating a temp one which will be deleted on shutdown.
I should point out that my files are still there, except for Appdata/Roaming and I do have a back up of my data so if I can stop this reset behavior I can recover data.
Now it reconfigures at every reboot. Even after reestablishing my internet connection.
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Jan 18, 2016
A few years ago i bought a windows 8.0 pro upgrade dvd with a windows 8 pro upgrade key.
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Feb 29, 2016
Even though my computer worked fine before I left for my vacation, I still saw the following screen after I returned immediately when I turned it on.
I put in my windows 10 installation usb drive and press F12 for the boot menu.And this screen comes up.
I choose the bottom one(the windows 10 installation usb drive) and the following error screen comes up.
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disc & reboot.
2. Choose language and click next.
3. Click "Repair your computer".
If you don't have this disc, contact your system administrator or manufacturer for assistance.
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Info: The Boot Configuration Data for your PC is missing or contains errors.
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Oct 22, 2015
I have installed the Win 10 enterprise LTSB the trial version. So far, so good, with the exception of two details:
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Maybe the update function is disabled in the trial version?
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Aug 5, 2015
I want to factory reset my Asus UX301LA laptop running Windows 10 (came with 8.1), but Windows demands recovery media. The install disk wasn't included when I bought the laptop. I tried creating recovery media using the build-in program, but it says that some needed files are missing and that I should use the install disk. Is there any other way I can factory reset.
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Aug 10, 2015
When I turned on Cortana for the first time, I was prompted to read a certain sentence out loud in order for my microphone to be automatically set up and adapted to Cortana. Because I was a bit nervous using Win 10 for the first time, I said Hello Hello Hello in stead of the prescribed sentence. My microphone was set up on this clumsy basis. Now Cortana will only recognize the word Hello when I say it. How can I create another opportunity to adapt my microphone to Cortana by saying the prescribed sentence?
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Aug 21, 2015
My mouse and keyboard (both are USB) don't work, but they are lit up. I tried replugging them, but that doesn't work. I tried using F8, but that doesn't work. I also don't have a PS/2 port, as I am running BootCamp on a Mac. I even tried using the Apple Keyboard.
Before this problem, I had issues with BAD_POOL_HEADER (BSoD) on Windows 10 after updating drivers. Checking if I had any system restores, it didn't have any that I made before the update. So, I reset my computer, with all files intact. Then my problem arises; keyboard and mouse do not work, and I'm pretty much stuck on the login screen.
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Feb 10, 2016
I bought a used PC that came with Windows 10, upgraded from Windows 7. There are still files and such left over from the previous owner so I wanted to do a complete reset of windows 10 and return to factory defaults. The problem is that when I go to settings/recovery and choose the option "Reset this PC" nothing at all happens. I push the button and I can tell it is thinking a little bit, but then nothing at all happens. The PC is functioning as normal, it just won't reset.
So 2 questions:
1. Why reset this pc doesn't do anthing?
2. If I reinstall windows 10 using the media creation tool and a usb flash drive, will that in any way mess up the windows 10 activation? (I don't care about going back to win7 so if I lose that it's fine).
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Jul 17, 2015
I've upgraded my Windows 8.1 Pro (activated with DreamSpark key) to the Windows 10 Build 10162 and then to the latest Build 10240. Now, I want to do PC reset. To complete that, I'll need a installation media, so I've already downloaded ESD of Build 10240 and converted to ISO.
Will my PC stay activated after the reset? Will my PC stay activated when I upgrade to RTM and do clean install via ISO when it's available?
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Dec 25, 2015
I have Lenovo Ideacenter Desktop with window 7 OS. Last week, i upgraded it to win 10 and downgraded back to window 7. Now problem is that i am unable to do factory reset (lenovo Green leaves screensaver page) even after restarting and pressing F2 key repeatedly.Yesterday i used Auslogics software for registry defragmentation and now my window is not loading .getting start up failed error. when i tried using system restore option...it is not working .(please see screenshot attached .i cant click that box to select local disc C option).
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Jan 29, 2016
How to Factory Reset Windows10 or upgraded to Windows10 from Windows7 or 8.This is also a FIX for the ERROR: There was a problem resetting your PC. This fix is only for Legit Authorized Copies of Windows 7, 8, or 10.
I upgraded to Win10 from Win8.1 when it was released for free upgrades in 2015. It is now 2016 and I wanted to Factory Reset my PC so I can start fresh again. I attempted to do it from Settings/Update and Security/Recovery/Reset this PC as suggested by Microsoft but I received and error saying "There was a problem resetting your PC. No changes were made." After searching the web I found many different fixes but they all seems so involved. Making a boot flash drive or burning a DVD and use their software... There is an awesome tutorial on this forum called Windows 10 Clean Install but I like to KISS when I can (Keep It Simple Stupid) so I decided to check with Microsoft.com before I started that process.
THE SIMPLE FIX I FOUND THAT WORKED FOR ME:
Go to: Windows 10
Click the "Upgrade Now" button.
Follow the prompts and you're good to go.
Works with Windows 7, 8 and 10.
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Jan 31, 2016
I have a Intel Nuc, which I set up myself with windows 8.1 this was upgraded to windows 10.I tried to reset windows 10 tonight as im selling the computer, it got stuck at 66%, reported an error about not being able to complete, after a number of attempts and the same result i chose the option to restart pc.
Upon restart i now get nothing at all, no bios screen, no windows screen, not recognising prompts from keyboard. Tried external dvd player with original windows disc in, usb powers it but nothing. Just a black screen of nothing!!!! Monitor recognises hdmi cable is connected, its like the pc wont display anything.
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Oct 1, 2015
My friend's 2 day old Toshiba laptop started giving System Thread Exception Not Handled error, and went into a rebooting loop. I researched this on the web, but none of the usual fixes for this issue would work.
I decided to do a Reset, told it not to save any files.
It did the reset, counting up from 1% to 100% over the course of about 30 minutes, then went to a screen that said "scanning and repairing errors". That took about 15 minutes.
After the scanning and repairing, it went to a 3rd screen that only said "Installing Windows Your PC will restart several times". With a large percent counter in the middle that sat at 1% for about 10 minutes, then went to 2% and is sitting there right now, for about 5 minutes. Now it has moved up to 6%, been at that for about 5 minutes now. Below that in small letters it says "installing features and drivers" This seems odd because I thought it was doing that in the first step.
When I've reset computers in the past (those were Win 8) all I remember it doing was the first of these 3 steps, and then it rebooted and was done. Is this behavior normal in Win 10 or is there a problem here that we should consider returning this computer?
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Nov 18, 2015
Suddenly today I started my PC and got bootmgr missing error. Tried scan disk and bootrec commands to fix to no avail. Used a repair disc and ran startup repair but nothing works. I went to option to reset the PC and it is showing two versions of windows. One says"Windows 10" and the other "Windows 10 Home". Don't understand what happened here. This is a week after the latest build update and my PC was running fine up to this point.
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Aug 18, 2015
So I upgraded to windows 10 but I wanted a clean install of it so i figured a factory reset would do it thinking it would have windows 10. But that was stupid now I have windows 8.1 with no windows 10 icon so my question is will the icon come back so I can upgrade back to windows 10 or am I stuck with the older version?
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Sep 10, 2015
Long story short, I have had Windows 10 on my laptop ever since the second I could upgrade it. Last week my laptop got infected with a virus and would not boot up. I tried everything and the only solution that would work was to reset it to factory condition which brought my laptop back to windows 8.1. I no longer see any notifications popping up telling me I can upgrade to Windows 10. Is there another way I can upgrade or am I stuck with Windows 8.1 for good?
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Aug 26, 2015
I recently upgraded my Windows 7 PC to Windows 10 using Windows Update. The whole process was smooth. I never really ran into any problem. Because the PC is so relatively old, I decided to delete all files and reinstall windows 10 using the windows 10 feature 'Reset This PC' to start fresh and theoretically faster. During the reset when Windows is installing my drivers, I noticed that the screen is plain black - no mouse pointer and the amount of reset finished(in percentage) is not also shown. The screen is just plain black. I am pretty sure that both the monitor and CPU is on. I've tried waiting for atleast an hour. I turned my pc's monitor on and off - nothing happened. So I have to resort to hard reset/reboot coz I cannot really see anything on my screen.
When I turned the power of the CPU back, it gave me the error 'The computer restarted unexpectedly or encountered an unexpected error. To install Windows, click ok to restart the computer and restart the installation'. I pressed OK but after restarting, it gave me the same error over and over again. I tried the solution in this website ( during installation of windows | HERESJAKEN), and it got rid of the error. However, I am stuck yet again in a loop that continues to just restart my PC when they reach the screen that tells you how much of the reset is finished, in my case, im stuck at 64% of the reset. That screen is shown for like merely 2 seconds, then the PC will just restart again, then show the "Reset progress screen" again for 2 seconds then PC will just restart again, over and over. I think the only solution is to start the reset of the PC again, but I dont know how.
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Dec 8, 2015
I have factory reset once before with windows 10 and it let me keep windows 10 when I did it. But now I want to do it again but it is showing me a notice that if i reset, I will go back to windows 7. Is there a way I can factory reset my pc while still keeping windows 10?
Also I have another question but I don't want to make another thread about it. In games such as cs go, why is my game freezing for no reason? About every 30 sec - 1 min, i freeze for about 5-10 seconds. Between the freezes, i get split second freezes. I am getting a constant 200 fps and 10 ping
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Aug 19, 2015
I just upgraded my notebook from 8.1. Win 10 is activated. I did the upgrade by creating an ISO using MCT, expanding the files to a USB hdd, then running Setup. I would now like to do a clean reinstall. Since I do not have bootable external media for the notebook, I'm wondering if the System Reset with the "Keep nothing" option would be equivalentto a "bare-metal" clean install?
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Mar 5, 2016
So I've been having this error for idk at least 2-3months now, happens every now and then, but at least 1x by each windows login.
Think it started by one more recent Cumulative Update probably around December,. I also stumbled on one MS thread and that user reported it around the same time as I first noticed it for the first time. [URL] ....
In event viewer
Faulting application name: rundll32.exe_ResetEng.dll, version: 10.0.10586.0, time stamp: 0x5632d71b
Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cbf9dd
Exception code: 0xc0000409
Fault offset: 0x00000000000953f7
Faulting process id: 0x1218
Faulting application start time: 0x01d178d4abbab679
Faulting application path: C:WINDOWSsystem32
[Code] ...
SFC scannow didn't do anything, rebuilding WMI didnt work either.. DISM online also nothing.
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Mar 31, 2016
So recently my windows 10 get a bit laggy and i am planning to reinstall windows. I just want to ask if there is any difference doing it from the reset option in settings or doing it from the flash disk...
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Mar 2, 2016
So yesterday I tried to factory reset my MSI gt70 dominator. After it got stuck at 2% and left it overnight to come back the day after to see it was still stuck at 2%, I decided to manually turn off the computer. Now I don't seem to be able to do anything exept go in UEFI. From there it seems I could try to reset again but it doesn't work, saying "unable to reset your pc. A required drive partition is missing".My laptop came with 8.1 already installed, so I don't have any windows cd.
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