Installation :: Windows Reset Won't Work

Feb 10, 2016

Newish computer, recently upgraded to Windows 10.

Trying to do a PC Reset via the settings to wipe clean to sell it. When I click Reset in the Recovery menu of the Settings, I get a scrolling wheel for a second or so, and then nothing. It's as if something on the computer is blocking the computer from being reset.

When I try from the Advanced startup, it goes through a normal restart but doesn't do anything else.

I know that in the week that my mother had this computer, she managed to get a couple viruses from 3rd party search bars that she was prompted to download which were causing issues. I wonder if I didn't get it all cleaned off and there is something that won't let the computer reset?

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In event viewer

Faulting application name: rundll32.exe_ResetEng.dll, version: 10.0.10586.0, time stamp: 0x5632d71b
Faulting module name: ntdll.dll, version: 10.0.10586.122, time stamp: 0x56cbf9dd
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Fault offset: 0x00000000000953f7
Faulting process id: 0x1218
Faulting application start time: 0x01d178d4abbab679
Faulting application path: C:WINDOWSsystem32

[Code] ...

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