Installation :: A Blank Gray Screen
Aug 14, 2015
After installing Windows 10 I had a gray screen. I thought the laptop had gone to sleep so I pushed the power button to wake it up. It powered down so I powered it right back up. I got the small new Windows window icon and the spinning circle below it then the screen goes blank and nothing! ?!
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Jan 18, 2016
I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.
It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?
The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.
Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times.
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Aug 24, 2015
I upgraded to Win 10 on Friday, and since, despite several resetting PC attempts, Win 10 will not load to the login screen. Instead, it is stuck on a loop flashing between the lock screen and a gray loading screen quickly back to the lock screen -- instead of loading to the login screen. This only happens when I attempt to restart or update my PC. If I go to the lock screen because I locked my PC or it fell asleep, I can unlock it. I have also attempted to reset my PC to the previous build, to no avail. I have no restore points.
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Aug 12, 2015
After the update, I have Windows 10 installed on my laptop. I was not asked to change my password to a pin. I thought this was odd, because that was the process with another laptop at work that I have successfully updated. Thinking nothing about it, I proceeded, and it looks as if everything is updated properly. I don't have anymore current updates to install and have shut down and restarted this laptop several times using my password. I was wanting to set a pin, so I went into Settings/Account/Sign-In Options. The screen never shows any information and the active circle indicator just keeps gyrating in a circle. Here's a snip ....
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Jan 30, 2016
Just installed Win10 on my 4 yr old HP G60535D. Now I have have to re-boot everytime I shut the lid. Played around with power settings, etc etc but no luck. When I first open the lid, I can hear the computer running, a slight mechanical burp of some sort, then nothing... totally blank screen. I have to hold the power button down to shut it off, then re-boot. A 1st world problem for sure, but kind of irritating.
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Aug 5, 2015
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Aug 2, 2015
Ran win 10 for a couple of days, all seemed fine. this morning I awoke to a black, blank screen tried to restart computer and got an "Entering Power Save Mode" on the screen for a few seconds, that's it ! I now have a Dell XPS anchor...
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Dec 19, 2015
I noticed after I downloaded the most recent updates and I disabled the Windows background on the sign-in screen I now have a dull grey screen when shutting down or restarting? When it says restarting or shutting down or when I'm signing in the background is blue, but in between a weird grey screen shows up?
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Feb 1, 2016
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Sep 28, 2015
I have been trying to download windows 10 on my laptop (windows 7). It does the download and looks like it is all downloading fine and it starts rebooting and then it goes to a blank blue screen and doesn't go off the screen. I have to turn my laptop off just to do something on it, it then restores my old version of windows and doesn't download windows 10.
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Aug 7, 2015
Have the above laptop and when trying to upgrade from Windows 10 I get the dreaded black screen problem.I get to 85% after I few reboots and it hangs at that point. No cursor on screen,clt alt del not working nothing,just blank screen no hdd movement. I tried plugging laptop into TV by hdmi still no screen. Power of laptop and previous version of windows reinstalled.
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Sep 18, 2015
I upgraded to Windows 10 a couple of days. The system was up and running that day and the next (yesterday 17 September). Today, the screen is blank and the mouse pointer comes up but no login box.
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Dec 13, 2015
When I switch on my laptop, appears to start up, brand name appears, then screen goes blank.
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Screen is not black, a sort of faded blue.
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Jan 9, 2016
I accidentally hit hibernation button last night. Woke up this morning and the computer will start up but that's it. There's only blank screen. And I can hear the computer on. I also see the power light on from the power button and the plug into the computer.
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Aug 2, 2015
I started windows 10 update almost 2 hours ago.. now my screen showing blank.. what i will do
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Aug 6, 2015
I instigated the ugrade last night and (on my PC) and left computer to do its thing. Now, the screen is completely blank (if I unplug and replug it says 'no signal). What do I do now?
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Aug 14, 2015
Whenever I boot up my computer my monitor receives no input from my computer, however the computer will still be on. I can't even turn off my computer through holding down the power button, I have to unplug the power. The first time my computer crashed into this state I was playing a game, the second time I had managed to successfully boot up my computer but it crashed again when I was browsing the Internet.
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Jan 8, 2016
Today I turned on my PC and the login screen came up, logged in and then black screen with a cursor after a while. CTRL-ALT-DEL doesn't work.
Model: Acer Aspire Switch 11 - SW5-111
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Mar 5, 2016
Today I have been using my PC as usual, I got info of Windows Updates (I'm using Windows 10) I opened up the updates and restarted my PC. As the PC was launching I got no display at all. Blank screen, nothing at all as if the PC was not detected. I tried restarting PC, removing graphics card / ram then replacing them but no use.
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Feb 18, 2016
when I start up windows 10, type in my password and hit enter, it takes a bit longer to load and but doesnt even load my desktop. I can ctrl+alt+del to get task manager going and open up chrome with that, but it wont load any web pages. I didn't change anything the day before so I dont know whats up. I tried booting into safe mode but it still does the same thing. Luckily I had my old hard drive with 8.1 still installed so I could get on, and everything works fine on it.
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Sep 30, 2015
I was working on this laptop when quite often, after startup or in the middle of something (random), the screen goes blank and flickers, with random lines, etc. but you can't see anything.
When I am able to actually see because the problem hasn't started yet, everything works fine, no slowdowns, etc.
Moving the lid does nothing to alleviate the problem.
What is the potential causes? GPU? Battery? HDD? I did a BIOS test that said the HDD needed to be replaced. Laptop is older, back in the times of Vista. But I don't think it is the OS because this happens right at boot sometimes, other times at the logon screen, and others while inside.
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Jan 22, 2016
Running Windows 10 Home. Build 10240. When I start the system the screen is black. When I go into File Explorer and click on Desktop all of the items appear there. I can click on say e-mail and I can get into mail and read or answer them.
could I use mct and get the latest there and then do an upgrade which should keep all of my data and files. I originally did the upgrade from Windows 7 Home and that all went well.
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Nov 27, 2015
My Laptop is Lenovo Y50. All of a sudden , on logging, the screen went blank with a mouse pointer & i couldnt enter password. No Control, alt, Del works. I didnt do any Windows 10 Update. Now the laptop is as good as dead. Only i have to reinstall the OS? There is no other option?
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Mar 16, 2016
During boot-up, I get a blank screen (shows cursor arrow which responds to touch pad movements), after the sign in page, which I can't I can't escape from except by forcing shut down and restart. The reboot can then take as long as five minutes to complete. I have considered using the restore route, but am warned that there is a long list of apps etc which will need re-installing, and this looks arduous.
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Jan 24, 2016
I have been experiencing problems with Windows 10 ever since I've installed a new graphics card: the MSI Nvidia GeForce GTX 750 Ti. It worked well the very first time. But rebooting gives me a blank screen. I have been able to enter the system once (by clicking the spacebar and entering my password blindly but that does not seem to work anymore) to try and update the driver that came with it.
I wasn't able to as I first needed to uninstall the previous one, which required a reboot. I was also able to check under Device Manager / Display Adapters to disable the shared Intel Monitor and enable the GeForce card. As confirming these new settings also required a reboot, I decided rebooting was probably the best option. I should have known better. I'm back to my blank screen and nothing seems to work. I have tried F2, F8, F10, F12, Windows + P + down arrow twice, spacebar, and Ctrl.
How to reboot and enter the system? And what to do next?
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Aug 18, 2015
Two weeks ago accepted prompt to reserve upgrade from Win7 home edition. It said my PC qualified. Yesterday, accepted prompt to begin upgrade. About 4 hours later after selecting Yes/No settings, and being told about the 4 included apps, the status worked up from 1% and must have reached 100%. Didn't turn off screen or power. Now I have just a cursor on screen. Is it safe to power off or was it a complete failure?
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