Installation :: Gateway Has Not Upgraded

Jul 31, 2015

Ok i have a pc and a dell laptop that upgraded fine. My gateway has not upgraded past 10061 , i tried doing a reset and it just reinstalled 10061 with the same problem.

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Installation :: How To Tell If PC Has Been Upgraded From 7 Or 8.1

Nov 6, 2015

Have a new laptop that has Win 10 Home pre-installed...no recover disk was supplied. Is there a way to see if this laptop is a clean/fresh factory install of Windows 10 Home....or was upgraded at the factory from a Win 7 and/or Win 8.1 ? It was sold as a Windows 10 Home laptop ?

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Installation :: Upgraded In Old HDD - Now Want To Do Clean Install In New SSD

Aug 1, 2015

I successfully upgraded from Win 8.1 to Win 10 (both Pro 64-bit) in PC's old HDD. Now I want do a clean install on a brand new SSD. I have a few questions before I buy the SSD.

1. First off, is it possible to do a clean install of Win 10 in the new SSD especially after I upgraded from Win 8.1 to Win 10 in the old HDD?

2. If 1 is possible, then at any point do I need to enter the Win 10 license key? I have used a Win 10 license key viewing tool to find out what it is.

3. Should I use the Win 10 Media Creation tool to create the ISO or just download an untouched Win 10 Pro 64 bit ISO, burn it to a DVD and do a straightforward install?

4. What happens to the Win 10 in the old HDD? Does it get deactivated on its own?

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Upgraded But Cannot Perform Clean Installation?

Aug 1, 2015

I have upgraded to windows 10 but I did not do clean installation and windows old is present. Now can I do clean installation again of windows 10. How can I do it...

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Installation :: Multiple Devices Upgraded With Same MS Account

Aug 5, 2015

I have upgraded 3 devices from Windows 8.1 to Windows 10 (Home)

DeviceDefault OSUpgraded toHP LaptopWindows 8.1 64 BitWindows 10 Home 64 BitHP Desktop PCWindows 8.1 64 BitWindows 10 Home 64 BitDell Venue 8 ProWindows 8.1 32 BitWindows 10 Home 32 Bit

All three devices are logged in with same MS account.

After the upgrade I just noticed that all 3 devices have same Product Key and almost similar Product ID

i.e.

Product Key: AB1DE-FG2IJ-KL3NO-PQ4ST-UV5XY
Product ID: 00123-10000-00000-XY123

Except the last 3 digits in Product ID ( underlined ) everything is exact same on all three devices.

Before upgrade, all devices were using the OEM Product Keys came with them and everything was different. Now it is all the same. I do understand that I am not supposed to get a new Product key for each device or installation, it is a free upgrade that MS will validate online on each installation using some sort of Hardware Hash/ Identity from my devices. But still...

If I now perform clean install on all of, hopefully it shouldn't cause any problem, or would it?MS is giving same Product Key, Product ID to all my devices because they are attached to same MS account, or is MS giving same Product Key/ ID to all who are upgrading from a specific type of Source Windows Version and Edition?Say same Product Key/ ID is only because of same MS account to all 3 devices, suppose I upgrade a fourth device, but before upgrade switch to Local Account, will MS still give me same Product Key/ ID?I install fresh Windows quite a lot of times, like to play around and mess around a lot, when I have time. Sometimes even change (experiment with) RAM, HDD, SSD, and even processor. My concern is that I might lose Windows 10 validity.

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Installation :: Dual - Boot System Upgraded Now Win7 Gives Login Error

Nov 25, 2015

I have a dual boot system in the following configuration:

HDD-0 = Win7 OS, HDD-1 = Win7 OS, WinXP OS. I have successfully booted into each of these operating systems - and the Win7 OS on HDD-1 is an exact clone of the primary OS on HDD-0.

I just upgraded the Win7 OS on HDD-0 to Windows 10 using the "Get Windows 10" process. I now get the new blue Boot Manger screen with all three OS's listed and I can successfully boot into Windows 10 and Windows XP. But I cannot boot into the Win7 OS on HDD-1 (which I could before the Windows 10 upgrade). How the upgrade even knew about the other copy of Windows 7, since it was not active and lives on another HDD is beyond me.

One strange thing - if I do a cold startup (power on) I get the new Boot Manger screen. But if I do a Restart from Windows 10, I get the old, black & white boot manger screen - and it does list all three OS's correctly, too.

The error message I get when trying to open (boot) the Windows 7 OS is: "LogonUI.exc - Entry point not found. RtlReleasePath could not be located in the ntdll.dll" And, like others, I now get the black screen with "Windows 7, Build 7601 This copy of Windows is not genuine (but it was yesterday before the Windows 10 upgrade on the other HDD).

And like others, I can start the Crtl+Alt+Del to get the screen with users, Task Manger, etc. And, I can run all my applications by manually starting them in a New Task and browsing to the exe file - like Firefox.exe or Word.exe So, it looks like Windows 7 started and may be running. I just can't get into it.

I think both issues, the LogOn and the "Not Genuine" are both related to the Entry Point no located in the ntdll.dll.

At this point I really don't want to reload Windows 7 since it appears to be running and all the apps can be run manually.

All this happened after the upgrade of the other Win7 on HDD-0.

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Ethernet Default Gateway Not Available

Oct 16, 2015

I am using "Broadcom NetLink Gigabit Ethernet 15.6.0.14" on "Acer Aspire E1-571G" in Windows 10 OS.Since few days my internet connection is getting dropped when i troubbleshoot it fixes immediately showing "Problem Found-Default gateway is not available-Fixed" and starts working for 10 sec,1 min or sometimes 1 hr then again this problem.

Sometimes shows "Driver Power State Failure" error

My roomie has same laptop and same connection but no issues. And even if i disconnect the wire it keeps showing connected icon in taskbar. What I have tried already,

1.reset ip/tcp
2.Set ip adress manually.
3.Try to update driver from device manager says using best driver.
4.Reset my laptop.
5.Updated BIOS.
6.Unchecked "Allow the computer to turn off this device to save power" in device manager.

But problem still continues...

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Touchpad On Gateway N522 Not Working

Jan 9, 2016

My Gateway N522 laptop's touchpad is not working. I have had pc cleaned and updated to no avail. I'm currently accessing using USB mouse, which is not very practical for a laptop. How to get touchpad back working?

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Drivers/Hardware :: BIOS Upgrade For Gateway DX4870

Nov 27, 2015

I am trying to upgrade a Gateway DX4870 from windows 8 to windows 10. I found a BIOS upgrade at Drivers & Downloads

labeled Gateway BIOS - UEFI for Windows 8 (Not for Upgrades) P11.B1 2014/04/03

I am not sure what this upgrade does and whether the update should be installed.

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Networking :: Lost Internet Connection - Default Gateway Is Not Available

Dec 7, 2015

I just upgraded my desktop to 10 Pro and lost the internet connection. The wireless network appears to be working OK. When I run the diagnostic it produces this message.

"The default gateway is not available"...

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Networking :: Internet Pages Will Stop Loading - Default Gateway Is Not Available

Aug 22, 2015

I recently got a new laptop and I've been having trouble with connecting to the internet. Several times a day, internet pages will stop loading and Windows diagnostics will come up with the message "The default gateway is not available". This is fixed by resetting the Wifi adapter. I've contacted my ISP and they say that there's nothing wrong with my connection so I'm guessing it's either something wrong with my laptop or the router.

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How To Change Default Gateway / Network DHCP Range In Router

Mar 2, 2016

I'm having some troubles with my VPN at the moment, and customer supports staff has told me to "change your default gateway / network DHCP range in your router to..." How do I do this?

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Card Reader On Gateway FX530 Will No Longer Recognize SD Card When Inserted?

Aug 24, 2015

I have installed Windows10 on a Gateway FX530 desktop PC. All has gone well with one exception. The OS seems to recognize that there is a card reader attached, I can see them through Device manager. When I insert a SD card the system completely ignores the device and will not allow me to access it. I have tried to change the drivers, without success. This card reader worked just fine with Windows 7 Pro and there was no indication that they would not work with Windows 10 when I ran the upgrade test.

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Upgraded But Can't Log On

Nov 27, 2015

I finally upgraded to W10...upgrade went smoothly and at no time during the process was I asked to input a password. When the upgrade was finished the first screen asked for a password. I put in the password that I had been using for the welcome screen on W7 but it was not accepted. How I can either create a new P/W or get past this welcome screen.

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Upgraded And Now Scanner Will Not Work?

Dec 20, 2015

I have an HP Officejet 6700 All-In-One printer which is connected online, no USB. The unit has been printing and scanning up I until I upgraded to Windows 10. The printer still works but I can not scan. I tried doing the command prompt "SFC /scannow" but the system could not find any problems. 

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Just Upgraded And Cannot Open Edge

Nov 28, 2015

Can't log into Cortana. Won't let me click on to my microsoft outlook account. And thus I can not get into edge. 

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Just Upgraded And CD Rom Drive Will Not Getting Recognized

Nov 22, 2015

I just upgraded from windows 7 64bit to Windows 10 and it will not recognise CD Drive there is nothing wrong with the CD Drive as I rolled back to Windows 7 again for a short while and it worked perfectly...

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Why Is Camera Not Working When Upgraded

Aug 9, 2015

When I open camera, it is not working and in skype also...

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Just Upgraded From 8.1 And Pin Number Won't Accepted?

Aug 17, 2015

Windows 10 just upgraded frpm 8.1 it won't accept my pin number....

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How To Play DVDs And CDs After Upgraded From Win 7

Mar 25, 2016

I upgraded windows 10 from windows 7...

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After First Reboot Screen Stuck When Upgraded

Jul 30, 2015

I upgraded to win 10 today from 7. After rebooting my screen now shows windows wallpaper (one of their scenic view wallpaper) as I had a custom picture and it displays the date and time in the left corner. See attached picture. I have no cursor and the keyboard doesn't work. The keyboard and mouse light up like their connected properly but they don't work. Ctrl Alt Del does not work.

I've plugged them into other USB ports but I get the same result. I've booted into bios and the mouse and the keyboard work there. I've rebooted dozens of times to the same result. I also downloading the media creation tool to a USB drive and tried booting from that and repairing the OS but no result...

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Performance :: BSOD Upon Trying To Login - Just Upgraded

Nov 10, 2015

So, as the title suggests, I have just upgraded my Desktop PC to Windows 10 as I was under the impression that the Free Upgrade would expire soon (I have since learned it expires June of next year, GG me).

I completed the upgrade 5 days ago, took about an hour and forty minutes to fully upgrade. It takes me to the log in screen and I type in the password and It just sort of...sits there. Any time I type in the password or click on anything other than the options on the login screen and the screen fades into white as it becomes unresponsive, then few seconds afterwords the screen turns black and then after another 3-4 seconds, my PC reboots as if the power has been turned off.

I don't really know much of the Specs of my PC, as that's never really mattered to me before. I know the Model is an HP Pavilion p6000 and I have own it since 2010. I'm not sure if my PC is too old to handle Win 10. I know before the upgrade I had 280 Gigs of memory left out of 450, so it shouldn't be a memory issue.

I tried submitting this problem to r/Windows10 and they suggested I try and boot the computer in Safe Mode...I honestly didn't know what Safe Mode was so I was lead here, to the Forum. I've tried obtaining Safe mode by turning it on/off twice in a row to trigger the auto repair and it took me to thing screen.

[URL] ...

I tried clicking on the "US" option...and my mouse wouldn't show up. So, the point is, for whatever reason I can't log in to my PC now.

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Upgraded But The Non Default Theme Will Not Change

Feb 10, 2016

I just upgrade to windows 10. I like it, but the non default theme will not change I just want to change the selected option where its blue.

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Upgraded Desktop Will Not Wake From Sleep

Feb 10, 2016

I have a 4 yr old custom built desktop upgraded from Win 7 pro to Win 10 pro about 8 months ago. Up until two weeks ago the sleep/wake up has worked perfect. Now the unit will not wake from sleep. I have tried everything I have seen and nothing has worked. It has to be booted from sleep. I have now set sleep time to never and will shut the unit down at night rather than letting it go to sleep.

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Networking :: Just Upgraded - No Internet Connection

Jul 31, 2015

Just upgraded to Windows 10, no internet connection. Had no problems before on 8.1.

No network adapters are recognized (Bluetooth, Ethernet, WLAN). Have Atheros Qualcomm AR9485WB.

Device manager says all is OK, but PC settings say no network adapters detected.

I tried to uninstall/install multiple versions of drivers but nothing works.

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Computer Starts Only After Second Power Up When Upgraded

Dec 5, 2015

Upgraded windows 7 to 10, now computer starts only after second power up. The first startup just freezes but second works OK. How to avoid this? In the mean time I just let computer sleep instead of shutdown. 

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